enphase IQ Envoy Installation And Operation Manual page 4

Table of Contents

Initial Communications Check .......................................................................................................................... 24

More about Device Communications States .................................................................................................... 24

Initiate a New Scan for Microinverters ............................................................................................... 24

Connecting to IQ Envoy ..................................................................................................................... 25

Connect Using the Installer Toolkit App ............................................................................................. 25

Method A: Use the Site's Wireless Router to Connect to the IQ Envoy ........................................................... 25

Method B: Create a Wireless Access Point ...................................................................................................... 25

Complete the Connection to IQ Envoy with Installer Toolkit ........................................................................... 26

Connect Remotely Using Enlighten ..................................................................................................... 28

Connect Using the IQ Envoy Local Interface ...................................................................................... 29

View Production Readings ................................................................................................................................ 29

View or Change Monitoring Settings ................................................................................................................ 30

View Microinverter Information ......................................................................................................................... 33

View Envoy Information ..................................................................................................................................... 33

Open a Connection for Enphase Troubleshooting ........................................................................................... 33

Troubleshooting ................................................................................................................................. 34

Device Detection Issues ...................................................................................................................... 34

Issue: Installer Toolkit Shows "Cross Domain Traffic Reported" .................................................................... 34

Issue: Device Communications LED is Solid Amber ........................................................................................ 34

Issue: Installer Toolkit Detects Fewer Microinverters than Expected ............................................................ 34

Issue: No Microinverters are Reporting ............................................................................................................ 35

Issue: Installer Toolkit Indicates that Scanning is Inhibited ............................................................................ 35

Power Production Issues ..................................................................................................................... 35

Issue: Power Production LED is solid amber ................................................................................................... 35

Internet Connection Issues .................................................................................................................. 36

Issue: Network Communications LED is Amber or Off .................................................................................... 36

Issue: Wi-Fi Problems ........................................................................................................................................ 37

Issue: Cellular Modem Connection Status "Not Connected" .......................................................................... 37

Issue: IQ Envoy is not Connecting with a New Router ..................................................................................... 37

Local Networking Considerations ....................................................................................................... 38

DHCP versus Static IP Addressing ................................................................................................................... 38

MAC Filtering ...................................................................................................................................................... 38

Firewall Settings ................................................................................................................................................. 38

Microinverter Issues ............................................................................................................................ 39

Clear "DC Resistance Low - Power Off" Condition ........................................................................................... 39

Clear "GFI Tripped" Condition ............................................................................................................................ 40

Replacing an IQ Envoy .......................................................................................................................... 42

Technical Data ................................................................................................................................... 44

IQ Envoy Installation and Operation

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