Appendix; Troubleshooting - Panasonic KV-S8147 Operating Manual

11 Appendix

11.1 Troubleshooting

If a problem occurs while the scanner is being used, check the following items and check the scanner's
status in User Utility. If the unit still malfunctions, turn it OFF, unplug the power cord and call for service.
Symptom
The Ready LED (Green)
does not light when the
unit's power is turned ON.
The computer does not
recognize the scanner. The
scanner is not functioning
correctly.
Scan speed is slow.
The document has been
loaded on the feed tray, but
the scanner does not start
scanning.
The ADF door cannot be
opened.
Possible Cause
The power cord is not plugged in.
The scanner is not connected to the
computer correctly.
The software is not installed
correctly.
The scanner is connected via USB
hub.
There is a problem with the USB
cable.
The unit's power was turned OFF
because no operation was
performed for a certain period of
time.
The scanner is connected over a
USB 1.1 connection.
The document is not loaded
properly.
The sensor cannot detect the
document as the edge of the
document is curled.
The screw is not loosened.
Remedy
Insert the power plug firmly.
Connect the USB cable correctly.
Uninstall the software from the
computer (page 100), and then
install the software again (page
14).
Do not connect via USB hub.
Make sure to use the included
USB cable.
Turn ON the unit's power (page
32).
Connect over USB 2.0 / USB 3.0.
Load the document correctly.
(page 43)
Flatten the document (page 40),
and load it again (page 43).
Loosen the shipping screw. (page
15)
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