Appendix; Troubleshooting - Panasonic KV-S1037 Operating Manual

9 Appendix

9 Appendix

9.1 Troubleshooting

If a problem occurs while the scanner is being used, check the following items and check the scanner status
in User Utility. If the unit still malfunctions, turn it off, unplug the power cord and call for service.
Symptom
The LED (Green) does not
light when the unit's power is
turned on.
The computer does not
recognize the scanner. The
scanner is not functioning
correctly.
Scan speed is slow.
The document has been loaded
on the feed tray, but the scanner
does not start scanning.
50
Possible Cause
The power cord is not plugged in.
Problem with the AC adaptor.
The scanner is not connected to
the computer correctly.
The software is not installed
correctly.
The scanner is connected via
USB hub.
There is a problem with the USB
cable.
The unit's power was turned off
because no operations were
performed for a certain period of
time.
The scanner is connected over a
USB 1.1 connection.
The document is not loaded
properly.
The sensor cannot detect the
document as the edge of the
document is curled.
Remedy
Insert the power plug firmly.
Unplug the power cord from the
AC outlet, and call for service.
Connect the USB cable correctly.
Uninstall the software from the
computer (page 55), and then
install the software again (page
14).
Do not connect via USB hub.
Make sure to use the included
USB cable.
Turn on the unit's power (page
18).
Connect over USB 2.0, USB 3.0
or USB 3.1 (Gen1).
Load the document correctly.
(page 27)
Flatten the document (page 23)
and load it again (page 27).