Appendix; Troubleshooting - Panasonic KV-S1065C Installation Manual

Appendix

Troubleshooting

If a problem occurs while the unit is being used, check the following items and check the unit status with the
User Utility. For other problems, refer to "Troubleshooting" in the Operating Manual.
If the unit still malfunctions, turn it OFF, unplug the power cord from the AC outlet, and call for service.
Symptom
The ready indicator does not
light when the power key is
turned ON.
The computer does not
recognize the unit.
The scanner is not functioning
correctly.
If you still experience problems after following these suggestions, please contact our Technical Support
Department at 1-800-726-2797 for further assistance. (U.S.A. only)
20 Installation Manual
Possible Cause
The power cord is not plugged in.
Problem with the AC adaptor.
The unit is not connected to the
computer correctly.
The software is not installed correctly.
The USB interface of the computer is
not installed correctly.
The unit is connected to the computer
via a USB hub, and the USB hub is not
functioning well.
There is a problem with the USB
cable.
The power of the unit is turned OFF
because no operation was performed
for a certain period of time.
Remedy
Insert the power plug firmly.
Unplug the power cord from the AC
outlet, and call for service.
Connect the USB cable correctly.
Uninstall the software from the
computer (page 19), and then install
the software again (page 17).
Check the computer whether the USB
interface of your computer is installed
correctly using the device manager's
property.
Do not connect via the USB hub.
Connect the unit to the computer
directly.
Use the included USB cable or a
certified Hi-speed USB 2.0 cable.
Press the power key to turn ON the
scanner power.