Hughes HN9400 Installation Manual page 5

Small icon on System Control Center screens (Advanced Pages).............................................69
Status and information screens...................................................................................................70
Red flag indicator...........................................................................................................70
Features a customer may not see............................................................................................................71
System Status page.................................................................................................................................71
Reception Information page...................................................................................................................73
Examining receive status............................................................................................................74
Transmission Information page..............................................................................................................75
Examining transmit status..........................................................................................................75
System Information page........................................................................................................................76
Help page................................................................................................................................................78
System Control Center tools for troubleshooting...................................................................................79
Chapter 7: LEDs............................................................................................81
Front panel LEDs...................................................................................................................................82
LAN port LEDs......................................................................................................................................83
Using LEDs for troubleshooting............................................................................................................83
Chapter 8: Troubleshooting..........................................................................85
Important troubleshooting information..................................................................................................86
Troubleshooting reference diagram........................................................................................................86
Troubleshooting common problems.......................................................................................................87
Cannot access the Internet......................................................................................................................88
Confirming that the satellite router is commissioned.................................................................89
Confirming the receive signal....................................................................................................90
Confirming the transmit signal...................................................................................................90
Confirming that TCP Acceleration is operational......................................................................91
Confirming that Web Acceleration is operational......................................................................92
Confirming NOC connectivity...................................................................................................93
Confirming NOC connectivity (Static IP Address)........................................................94
Confirming Internet connectivity...............................................................................................95
Checking the DNS setting..............................................................................................95
Checking for viruses and firewall issues....................................................................................96
Cannot access the System Control Center..............................................................................................96
Satellite router connected directly to a computer.......................................................................96
Satellite router connected to an Ethernet device........................................................................96
Using the front panel LEDs for troubleshooting....................................................................................97
Power LED off and one or more LEDs flashing........................................................................98
All LEDs flashing.......................................................................................................................98
All LEDs off...............................................................................................................................98
Checking the Power LED...........................................................................................................99
Checking the LAN LED.............................................................................................................99
Problem with a connected device.........................................................................................................100
Transmit LED is off..................................................................................................................100
HN9400 Satellite Router Installation Guide
1038554-0001 Revision B
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