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HN9400 Satellite Router Installation Guide 1038554-0001 Revision B March 2, 2011...
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Hughes Network Systems, LLC has made every effort to ensure the correctness and completeness of the material in this document. Hughes Network Systems, LLC shall not be liable for errors contained herein. The information in this document is subject to change without notice. Hughes Network Systems, LLC makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.
Connecting the transmit and receive cables...................17 Connecting the installer laptop to the router..................18 Connecting the power supply.........................19 Connecting an AC/DC power supply..................19 Connecting and assembling a DC/DC power supply..............20 Powering up the router...........................21 AC/DC power supply.........................21 HN9400 Satellite Router Installation Guide 1038554-0001 Revision B...
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Chapter 6: System Control Center...............63 Accessing the System Control Center....................64 System Control Center home page......................64 Text links............................65 Common features on System Control Center screens................66 Button links..........................67 System Status button......................68 IPSec icon......................68 Links in the left panel.........................69 HN9400 Satellite Router Installation Guide 1038554-0001 Revision B...
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Power LED off and one or more LEDs flashing................98 All LEDs flashing........................98 All LEDs off..........................98 Checking the Power LED......................99 Checking the LAN LED......................99 Problem with a connected device......................100 Transmit LED is off........................100 HN9400 Satellite Router Installation Guide 1038554-0001 Revision B...
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Safety – Operating conditions for Canada...................113 Repairs in Canada........................113 Electromagnetic interference (EMI).....................114 FCC Part 15..........................114 Canada Class B warning......................114 R&TTE (EU)..........................114 Electromagnetic compatibility (EMC)....................115 R&TTE (EU)..........................115 IPoS..............................115 Appendix D: Acronyms used in this guide..........117 HN9400 Satellite Router Installation Guide 1038554-0001 Revision B...
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Figure 1: HN9400 satellite router.............................1 Figure 2: Satellite router and related terminal components.....................6 Figure 3: AC power supply for the HN9400 satellite router....................9 Figure 4: HN9400 in vertical position..........................17 Figure 5: Connecting the transmit and receive cables to the router................17 Figure 6: Connecting the installer laptop computer to the router...................18...
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Figure 45: Manual Commissioning page........................54 Figure 46: Antenna pointing screen..........................55 Figure 47: System Status page............................58 Figure 48: Connecting the HN9400 to the customer’s computer...................59 Figure 49: Icon used to create shortcut..........................61 Figure 50: System Control Center home page.......................65 Figure 51: Common features on System Control Center screens..................66 Figure 52: System Control Center button links......................67...
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Table of Tables Table 1: Specifications for the HN9400 satellite router....................2 Table 2: Power supply specifications for the HN9400 satellite router................10 Table 3: Related installation documents.........................13 Table 4: Button links on System Control Center screens....................67 Table 5: System Status button colors..........................68 Table 6: System Status page parameters........................72...
Safety symbols The generic safety alert symbol calls attention to a potential personal injury hazard. It appears next to the DANGER, WARNING, and CAUTION signal words as part of the signal HN9400 Satellite Router Installation Guide 1038554-0001 Revision B...
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Indicates a safety alert message that concerns a potential electric shock hazard. Indicates a safety alert message that concerns a potentially hazardous situation in which you could be exposed to radio frequency (RF) energy. HN9400 Satellite Router Installation Guide 1038554-0001 Revision B...
LAN port configuration users, and consumers. The HN9400 is an IP router, and so it eliminates the need for an external router. The HN9400 can be used in either a Ka-band or Ku-band bent-pipe satellite network. This installation guide includes instructions for both Ka-band and Ku-band installations.
Chapter 1 Satellite router overview Scope of this installation guide This installation guide explains how to install, commission, activate, and troubleshoot the HN9400 satellite router. It also contains certain reference information concerning operation of the satellite router, such as troubleshooting information.
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Satellite router overview Chapter 1 • Dual port, independent subnet – Each LAN port is configured with a separate IP address at the NOC, which means the router supports independent subnets. HN9400 Satellite Router Installation Guide 1038554-0001 Revision B...
From your installation support web site, print the Installation Reference Sheet Related components for your installation site and the applicable installation specification. (To find the correct installation specification, search for the customer’s name in the title.) HN9400 Satellite Router Installation Guide 1038554-0001 Revision B...
Preparing for installation Installation summary This guide explains how to install the HN9400 satellite router. It includes limited information about other satellite terminal components. The satellite router is the small indoor unit. The satellite terminal includes the satellite router and the antenna, radio assembly, and IFL cables,...
Use only connector types approved for cable type used. Check all connections for tightness. Outdoors: Make sure F connectors connected to the radio assembly are tightened to 20 inch-lb torque. Carefully follow waterproofing procedures, using dielectric grease and Hughes-approved weatherproof tape. Power source...
SAN and PIN or site ID – Identification numbers are required to register the satellite router. Customers who purchased their system from a Hughes retail channel in the United States or Canada receive an order confirmation e-mail containing their site account number (SAN) and personal identification number (PIN).
VAC. A suitable surge protector is recommended to protect the satellite router from possible damage due to power surges. • Always connect the DC power cord to the HN9400 rear panel before applying power to the power supply. If you apply power to the power supply and then connect the DC power cord, the satellite router may not perform properly and could be damaged.
Computer requirements The HN9400 satellite router can be used with any device that supports IP and has a 10/100 BaseT Ethernet LAN port. Typically, the router is connected to a customer's computer. However, the HN9400 is self-hosted; it does not require a computer for any of its functions.
(RF) energy. The HN9400 satellite router can be used with a 0.74 m, 0 .98 m, 1.2 m, or 1.8 m two-way satellite antenna. The antenna assembly is shipped in a separate box.
This installation guide covers only installation of the satellite router. For installation instructions for other components, see Table 3: Related installation documents on page 13. You can view or download these documents at https://dwayinstalls.hns.com/ (click Installer Login Click HN9400 Satellite Router Installation Guide 1038554-0001 Revision B...
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For Ku-band installations: Field Service Bulletin (FSB), IFL Cable, types, maximum lengths) Approved List (with lengths) for DW7x00, DW60xx, and DW40xx Domestic Installations (FSB__060316_01). (IFL cable specifications in this FSB apply to HN9400 Ka-band and Ku-band installations.) Field Service Bulletin (FSB), HNS Broadband Requirements for IFL cable connectors...
Chapter Installing the satellite router Topics: Installation of the HN9400 satellite router consists of physical installation, followed by commissioning and registration. These processes prepare the router Prerequisites for installing the for operation on the satellite network. Installation tasks include: router •...
• Do not place the router near a heat source such as direct sunlight, a radiator, heat register or vent, oven, stove, amplifier, or other apparatus that produces heat. Router operating position Install and operate the HN9400 router only in the upright vertical position as shown in Figure 4: HN9400 in vertical position on page 17.
Installing the satellite router Chapter 3 Figure 4: HN9400 in vertical position Connecting the transmit and receive cables Connect the transmit and receive IFL cables to the satellite router. 1. Connect the transmit and receive cables to the connectors on the rear panel of the router as...
2. Make sure that neither the satellite router nor the customer’s computer are connected to an Ethernet router or switch. 3. If you are running firewall software on the laptop computer, disable it until you complete installation of the router. HN9400 Satellite Router Installation Guide 1038554-0001 Revision B...
Do not connect the AC power cord to the surge protector at this time. Wait until you are ready to observe the router’s LEDs upon power-up, as explained in Powering up the router on page 21 and LEDS on power-up on page 21. HN9400 Satellite Router Installation Guide 1038554-0001 Revision B...
Note: The input cable kit is included in the power supply kit. The cable kit contains an input power connector, connector pins, and a wiring diagram; it does not include wire. 2. Assemble the input power cable according to the wiring diagram included in the cable kit. HN9400 Satellite Router Installation Guide 1038554-0001 Revision B...
5. The Power LED blinks, indicating that the router is not commissioned. If the LEDs do not function as described, make sure you have the correct power supply. Refer Table 2: Power supply specifications for the HN9400 satellite router on page 10.
Satellite-based commissioning provider’s network. Manual commissioning Commissioning methods Two methods are available for commissioning the HN9400 satellite router: • Satellite-based commissioning on page 24 • Manual commissioning on page 52 Satellite-based commissioning is the preferred commissioning method.
Note: To view all IP configuration commands, open a command prompt window, type ipconfig /help, and press Enter. If the router does not assign IP address 192.168.0.2 to the installer laptop, restart the installer laptop to obtain the IP address. HN9400 Satellite Router Installation Guide 1038554-0001 Revision B...
6. If the connections are secure: a) Unplug the router from the power source. b) Shut down and power off the computer. c) Plug the router back in. d) Turn the computer back on. HN9400 Satellite Router Installation Guide 1038554-0001 Revision B...
Entering the antenna location on page 29. To upload the sbc.cfg file: 1. Open a browser on the installer laptop. 2. Type http://192.168.0.1/fs/registration/setup.html in the address bar. 3. Press Enter. The Satellite Setup menu appears. HN9400 Satellite Router Installation Guide 1038554-0001 Revision B...
• On some screens and in some messages you may see the word terminal or the abbreviation VSAT. Both refer to the HN9400 satellite router. • Screen and page are both used to refer to a set of information from your computer or satellite router that is displayed on your computer monitor.
To commission the satellite router you enter parameters for the antenna location, satellite, and radio. In some circumstances you may have to enter the antenna location and/or satellite parameters manually, as explained in the sections that follow. HN9400 Satellite Router Installation Guide 1038554-0001 Revision B...
If you are installing the router in the United States or Canada, continue to the next step. 6. On the Antenna Location screen, enter the ZIP code of the installation location, and click Next. HN9400 Satellite Router Installation Guide 1038554-0001 Revision B...
This is an alternate method for entering the antenna location. Use it only if you need to manually enter the antenna location. Use this method for router installations outside the United States or Canada. HN9400 Satellite Router Installation Guide 1038554-0001 Revision B...
West). 4. Click Next. Note: There is no verification screen when you manually enter the antenna location. Entering satellite parameters 1. On the Satellite Parameters screen, click the Satellite Transponders drop-down list. HN9400 Satellite Router Installation Guide 1038554-0001 Revision B...
Note: The list of satellite transponders may be updated at any time, so you may see different transponders than those shown in Figure 18: Satellite Parameters screen page 32. The Verification of Satellite Parameters screen appears. HN9400 Satellite Router Installation Guide 1038554-0001 Revision B...
The satellite parameters are provided to you in a technical update email or in an installation specification. To enter the parameters: 1. On the Satellite Parameters screen, select the Enter satellite parameters manually checkbox shown in Figure 18: Satellite Parameters screen on page 32. 2. Click Next. HN9400 Satellite Router Installation Guide 1038554-0001 Revision B...
109 for guidance. If you are not sure which LNB option to select, contact Installer Support. Make sure you select the correct LNB. If you select the wrong LNB, the satellite router will not work. HN9400 Satellite Router Installation Guide 1038554-0001 Revision B...
4. On the Transmit Radio Parameters screen, use the checkbox to select the radio part number if you know it—otherwise, select the transmit radio type (1 Watt or 2 Watt). The radio part number should be on the Installation Reference Sheet or installation specification. HN9400 Satellite Router Installation Guide 1038554-0001 Revision B...
Note: The list of transmit radio part numbers may be updated at any time, so you may see different part numbers than those shown in Figure 25: Selecting the transmit radio by part number on page 38. HN9400 Satellite Router Installation Guide 1038554-0001 Revision B...
To receive-point the antenna: 1. On the Receive Antenna Pointing screen, click Display Signal Strength (Figure 27: Receive Antenna Pointing screen on page 40) to open the DAPT Antenna Pointing Status window. HN9400 Satellite Router Installation Guide 1038554-0001 Revision B...
If the radio assembly is Ka-band and the text next to this checkbox reads Perform ACP, you probably selected the wrong LNB. In this case go back to the Receive LNB Selection screen and select the correct LNB. Figure 28: DAPT Antenna Pointing Status window HN9400 Satellite Router Installation Guide 1038554-0001 Revision B...
Figure 29: DAPT Antenna Pointing Status window – final validation passed When antenna pointing (including validation) is complete, the DAPT displays a Pointing Done message, and the DAPT status window shows Current State: Pointing Done. HN9400 Satellite Router Installation Guide 1038554-0001 Revision B...
• If you are following the instructions for Ka-band manual commissioning and all four validation tests pass, this is the last step; click Exit. When all four validation tests have passed, Ka-band pointing is complete and validated. HN9400 Satellite Router Installation Guide 1038554-0001 Revision B...
Manual button. Therefore you must complete any antenna adjustments required to achieve maximum transmit isolation within this time. 4. In the Warning dialog that warns that the transmitter is actively powered on during the manual cross-polarization test, click Continue. HN9400 Satellite Router Installation Guide 1038554-0001 Revision B...
Registering the satellite router To register the satellite router with the service provider’s network, you select and access a registration server. To register the satellite router: 1. Click Next on the Transmit Antenna Pointing screen. HN9400 Satellite Router Installation Guide 1038554-0001 Revision B...
Enter the registration server’s address in the HTTP:// field. c) Select the Secure HTTP Mode checkbox to enable a secure connection to the registration server. 3. Click Next. The Registration in Progress screen appears, displaying registration status information. HN9400 Satellite Router Installation Guide 1038554-0001 Revision B...
This section applies only to consumer installations in the United States or Canada. 1. Read the INSTALLER NOTICE! carefully. 2. Ask the customer to scroll down to review and accept the subscriber agreement. HN9400 Satellite Router Installation Guide 1038554-0001 Revision B...
Note: Subscriber agreements may vary by customer type. 3. On the registration screen shown in Figure 39: Entering SAN and PIN on page 49, ask the customer to enter their site account number (SAN) and PIN; then click Continue. HN9400 Satellite Router Installation Guide 1038554-0001 Revision B...
This section applies only to enterprise installations and all installations outside the United States and Canada. 1. Enter the customer’s site ID on the registration screen (Figure 40: Entering a site ID on page 50) and click Continue. HN9400 Satellite Router Installation Guide 1038554-0001 Revision B...
2. Follow the steps in Completing registration on page 50. Completing registration These instructions apply to all router installations. Follow these instructions to complete router registration: 1. On the Registration Welcome screen, click Continue. HN9400 Satellite Router Installation Guide 1038554-0001 Revision B...
This screen shows the Site ID, the router’s IP address (Terminal IP Address), and the router’s subnet mask (Terminal Subnet Mask). 2. If a printer is available, click Print this Page to print the Registration screen. 3. Give the printout to the customer. HN9400 Satellite Router Installation Guide 1038554-0001 Revision B...
The NOC also downloads encryption keys and certain parameters to the router. Manual commissioning process consists of: • Entering manual commissioning parameters • Antenna pointing For both tasks you use the satellite router’s web-based interface. HN9400 Satellite Router Installation Guide 1038554-0001 Revision B...
2. Type http://192.168.0.1/fs/registration/ setup.html in the browser address bar and press Enter. The Satellite Setup menu appears. Figure 44: Satellite Setup menu 3. Click VSAT Manual Commissioning to access the Manual Commissioning page. HN9400 Satellite Router Installation Guide 1038554-0001 Revision B...
Installation Reference Sheet, installation specification, or in another form of communication from your installation point-of-contact. 5. When you are finished, click Save Configuration. The router saves the parameters and reboots. HN9400 Satellite Router Installation Guide 1038554-0001 Revision B...
This may take about 15 minutes. 2. To confirm that the download is complete, follow the steps in Confirming that the satellite router’s files are up to date on page 58. The router is now commissioned. HN9400 Satellite Router Installation Guide 1038554-0001 Revision B...
Connecting the satellite router to the customer s computer Verify that the customer can browse the Internet Printing the System Information page Creating a shortcut to the System Control Center Installation complete HN9400 Satellite Router Installation Guide 1038554-0001 Revision B...
7. If All files are up-to-date does not appear after 15 minutes, restart the router: a) Go to the System Control Center home page. b) In the Help section, click Restart HN9400. 8. If you do not see the All files are up-to-date message, power cycle the satellite router: a) Unplug the power cord from the power source.
59. You can connect to either of the two LAN ports on the rear panel of the satellite router. Figure 48: Connecting the HN9400 to the customer’s computer Verify that the customer can browse the Internet You (the installer) are required to stay at the installation site until the customer can connect to the Internet so you can offer assistance if necessary.
5. Press Enter. 6. If the router is functioning, the System Control Center appears. 7. Type www.hughes.com or some other known site in the browser address bar and press Enter. If the site appears, the router is functioning. The customer should refer to the contact information (click Contact Information) on the System Control Center Help page for technical assistance.
You may or may not need it. Once the satellite router installation is complete, the customer can connect an Ethernet hub, router, or switch to the HN9400 router to support multiple computers on a LAN, using the address information shown in on the System Information page (Figure 64: System Information page page 77).
Common features on System Control Center screens Features a customer may not see System Status page Reception Information page Transmission Information page System Information page Help page System Control Center tools for troubleshooting HN9400 Satellite Router Installation Guide 1038554-0001 Revision B...
The button links at the top of the page appear on all System Control Center screens and are explained in Button links on page 67. HN9400 Satellite Router Installation Guide 1038554-0001 Revision B...
Problem Troubleshooting – See Troubleshooting common problems on page 87. Detailed Problem Statistics – Opens a screen you can use to view statistics concerning router operation. See Viewing problem-related statistics on page 103. HN9400 Satellite Router Installation Guide 1038554-0001 Revision B...
Chapter 6 System Control Center Help links Getting Started – Through this link you can find general operating instructions for the HN9400 router, recommended settings for your browser and TCP/IP, answers to frequently asked questions, and troubleshooting information. Browsing Optimization Utility – The Browser Optimization Utility is a software utility you can download that configures certain settings on your Windows computer to improve your Internet browsing performance.
Transmission Information page on page System Info System Information page Displays system information such as the satellite router’s serial number and software version. For more information System Information page on page 76. HN9400 Satellite Router Installation Guide 1038554-0001 Revision B...
An icon that looks like a small lock next to the System Status button means IPSec is enabled. This icon is shown in Figure 53: IPSec icon on page 68. Figure 53: IPSec icon HN9400 Satellite Router Installation Guide 1038554-0001 Revision B...
The icon indicated by the arrow in the following illustration opens the Advanced Pages. This icon appears on all System Control Center pages. For more information on the Advanced Pages, Advanced Pages on page 105. Figure 54: Icon for accessing the Advanced Pages HN9400 Satellite Router Installation Guide 1038554-0001 Revision B...
The flagged value appears in the right column; the parameter appears in the left column. The value indicates the current state of the parameter. HN9400 Satellite Router Installation Guide 1038554-0001 Revision B...
Available system status values may vary, depending on how the satellite router is configured. Therefore, some options shown in Figure 57: System Status page on page 72 may not appear on your System Status screen. HN9400 Satellite Router Installation Guide 1038554-0001 Revision B...
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This field is present only if the NOC operator has enabled Web Acceleration on the satellite router. Diagnostics Code If you need technical assistance, this code may be useful to Installer Support. HN9400 Satellite Router Installation Guide 1038554-0001 Revision B...
All data received over the satellite is encrypted. Any number greater than zero indicates a problem except when adverse weather conditions are present. Bad key frames may indicate that the router is not commissioned. HN9400 Satellite Router Installation Guide 1038554-0001 Revision B...
Level of encoding the router can accept based on the current signal quality. Lower Modcod numbers are used if signal impairments such as rain are present. Adaptive coding and modulation (Modcod) is a Hughes-developed technique that maximizes over-the-air bandwidth utilization. Examining receive status You can check the Receive Status parameter to find out if the receive data path is operational or if there is a problem.
The following two illustrations show how you can view a list of all TxCodes or see an explanation of the currently displayed TxCode. Each TxCode—except TxCode 8—indicates a specific problem in the transmission path. HN9400 Satellite Router Installation Guide 1038554-0001 Revision B...
The System Information page shown in Figure 64: System Information page on page 77 provides system information for the satellite router such as Site ID and the release number of the router’s operational software. HN9400 Satellite Router Installation Guide 1038554-0001 Revision B...
Chapter 6 Figure 64: System Information page The parameters listed in the HN9400 Info section of the System Information page are explained in the following table. Other sections of the screen (Transmit Radio Info and Satellite) provide additional information about the router installation and the router software (Software Configuration).
To display the Help page: • Click View Help Topics on the System Control Center home page. • Click Help in the left panel of any System Control Center page. HN9400 Satellite Router Installation Guide 1038554-0001 Revision B...
The System Control Center includes screens that are useful for troubleshooting. For details see: • Troubleshooting common problems on page 87 • Confirming NOC connectivity on page 93 • Viewing problem-related statistics on page 103 HN9400 Satellite Router Installation Guide 1038554-0001 Revision B...
The satellite router has five LEDs on the front panel and small LEDs on the LAN ports on the back of the router. The LEDs provide information about the Front panel LEDs satellite router’s operating status. LAN port LEDs Using LEDs for troubleshooting HN9400 Satellite Router Installation Guide 1038554-0001 Revision B...
LEDs indicate the router’s operating status. All are blue when lit. The front panel LEDs are all blue when lit. Figure 66: Front panel LEDs on the HN9400 router Table 10: Front panel LED indications on page 82 explains what the router status is when the LEDs are on, off, or blinking.
*Indicates an operational problem. If it appears the LEDs are not functioning properly, make sure you have the correct power supply. Refer to Table 2: Power supply specifications for the HN9400 satellite router on page 10 for detailed power supply information.
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Chapter 7 LEDs • Using the front panel LEDs for troubleshooting on page 97 • Using the LAN port LEDs for troubleshooting on page 102 HN9400 Satellite Router Installation Guide 1038554-0001 Revision B...
105. Problem with a connected device Using the LAN port LEDs for In addition, the HN9400 satellite router provides its own online Help, which troubleshooting includes substantial troubleshooting information (including troubleshooting commissioning problems). Access this information through the System Control Troubleshooting other problems Center Help link (Help →...
If you need to use any of the troubleshooting procedures provided in this chapter, you may find it useful to refer to Figure 68: Troubleshooting reference diagram on page 87. This diagram shows all power and cable connections for a properly installed HN9400 satellite router. HN9400 Satellite Router Installation Guide 1038554-0001 Revision B...
Figure 68: Troubleshooting reference diagram Troubleshooting common problems Note: The Problem Troubleshooting page and link are present on your HN9400 only if they have been enabled by the NOC. The Problem Troubleshooting page helps you correct problems you could encounter while using the satellite router.
Checking for viruses and firewall issues on page 96 Try each procedure in the order they are presented. After each procedure, try to access the Internet. If you cannot access the Internet, continue to the next procedure. HN9400 Satellite Router Installation Guide 1038554-0001 Revision B...
Figure 70: System Info page Note: The System Info page for your installation may show different fields and values. 2. In the HN9400 section, check the Site ID line. If the numeric site ID appears, the satellite router is commissioned. Proceed to...
Confirming that TCP Acceleration is operational on page 91. If any other TxCode appears, the router is not transmitting signals properly. Click the TxCode for explanation of the problem and/or troubleshooting information. Figure 72: Transmission Info page HN9400 Satellite Router Installation Guide 1038554-0001 Revision B...
Chapter 8 Note: The TxCode shown is an example. Confirming that TCP Acceleration is operational TCP Acceleration is a proprietary Hughes protocol that optimizes performance for TCP/IP-based applications, including faster downloads over satellite. To determine if TCP acceleration is operational: 1.
Note: This section applies only if the NOC operator has enabled Web Acceleration on the satellite router. Web Acceleration is a Hughes feature that enhances browsing performance on non-secure web sites. Follow these steps to confirm that Web Acceleration is operating properly: 1.
If Web Acceleration is still not operational, contact your service provider for assistance. Confirming NOC connectivity Use the Connectivity Test page to check connectivity to the Hughes Network Operations Center (NOC). You may want to open a second web browser to access the Help page while you execute a connectivity test.
At the System Control Center, click the System Info link. The System Information page appears. b) Record the router address listed in the HN9400 Info section. c) On the Windows desktop, go to Start → Run. The Run box appears.
1. On the Windows task bar, click Start → Run. 2. In the Run window, type command. 3. Click OK. 4. Type ipconfig /all and press Enter. 5. Locate the DNS addresses in the DNS Servers field. HN9400 Satellite Router Installation Guide 1038554-0001 Revision B...
If you are using a firewall, refer to the firewall documentation and make sure none of its settings are blocking access to either the Internet or the Hughes servers. Make sure you are using the latest version of any anti-virus and/or firewall software.
Note: The router may operate correctly when first installed even if the transmit and receive cable connectors are not adequately tightened. However, problems could develop later. Therefore, correct operation of the satellite router’s is not an indication that the cables are adequately tightened. HN9400 Satellite Router Installation Guide 1038554-0001 Revision B...
If the power source is DC, plug the input cable back into the power supply. Do not power cycle the satellite router by unplugging the power cord from the router’s rear panel. Doing so could result in static electricity discharge HN9400 Satellite Router Installation Guide 1038554-0001 Revision B...
5. If the LAN LED is still off, follow this step only if the satellite router is connected to a hub, router, or other network device (that is, not connected directly to the computer). Connect the computer directly to the satellite router (to bypass the network device) as follows: HN9400 Satellite Router Installation Guide 1038554-0001 Revision B...
Therefore, correct operation of the satellite router is not an indication that the cables are adequately tightened. 2. If the LED is still off, check the cable for breaks. 3. If the problem persists, contact Installer Support. HN9400 Satellite Router Installation Guide 1038554-0001 Revision B...
2. If the LED is still off, restart the router: a) Go to the System Control Center home page. b) In the Help section, click Restart HN9400. 3. If the LED is still off, power cycle the satellite router: a) Unplug the power cord from the power source.
If the orange LAN port LED is on but the front panel LAN LED is not, contact your service provider for assistance. Troubleshooting other problems This section provides troubleshooting help for possible problems that are not included in the preceding troubleshooting sections. HN9400 Satellite Router Installation Guide 1038554-0001 Revision B...
Viewing problem-related statistics Note: The Detailed Problem Statistics page and link are present on your HN9400 only if they have been enabled by the NOC. You can use the Detailed Problem Statistics page to view selected operational statistics recorded over a recent specific hourly time frame.
AC power outlet. Check the outlet wiring, and measure the voltage between neutral and ground at the AC outlet, as explained in Power source on page 7. HN9400 Satellite Router Installation Guide 1038554-0001 Revision B...
Do not use these pages unless you are a qualified installer or other technician who thoroughly understands how the satellite router operates or unless an Installer Support representative instructs you to access the Advanced Pages for troubleshooting purposes. HN9400 Satellite Router Installation Guide 1038554-0001 Revision B...
106 shows an example, one of the many available Advanced Pages. Other Advanced Pages are available through the Advanced menu in the left panel. Figure 79: Advanced Pages example showing the Advanced menu HN9400 Satellite Router Installation Guide 1038554-0001 Revision B...
If you expand another menu item, the previously expanded menu item collapses. Opening the Installation sub-menu Advanced Pages of particular interest to installers are listed in the Installation sub-menu. To open this sub-menu, click Installation. HN9400 Satellite Router Installation Guide 1038554-0001 Revision B...
LNB and therefore which option you should select from the drop-down list. The list of LNBs you see depends on the how the router is configured. Figure 80: Selection aid for Ka-band LNBs HN9400 Satellite Router Installation Guide 1038554-0001 Revision B...
The Fallback Updater utility updates the router’s fallback.bin file with the current software release. Update the fallback.bin file only if you are instructed to do so by Hughes. The Fallback Updater is typically distributed to installers, when it is needed, as a .ZIP file in an email message and may also be available for download from your installation support web site.
Appendix Standards compliance The HN9400 satellite router has been certified to comply with the standards listed in Table 11: HN9400 standards compliance on page 113. Additional information follows the table. Table 11: HN9400 standards compliance Category Standard Safety UL60950-1 for the USA CAN/CSA-C22.2 No.
Type of equipment: Two-way Hughes system Model number: HN9400 (1502573-xxxx) Canada Class B warning The two-way Hughes system (HN9400) complies with the Canadian ICES-003, Class B standard. Cet appareil numérique de la classe B est conforme á la norme NMB-003 du Canada. R&TTE (EU) This product is within the scope of the EU Radio Equipment and Telecommunications Terminal Equipment (R&TTE) Directive.
This product is within the scope of the EU Radio Equipment and Telecommunications Terminal Equipment (R&TTE) Directive. IPoS The Hughes HN9400 system is compliant with IPoS, ratified by the Telecommunications Industry Association (TIA-1008), first published in October 2003 and issued as Revision A in May 2006. Figure 82: IPoS symbol...
ICES Interference-Causing Equipment Standard Identifier Indoor unit (satellite router) Inter-facility link Internet Protocol IPSec Internet Protocol security Internet service provider ISRP A Hughes proprietary routing protocol Local area network Light emitting diode HN9400 Satellite Router Installation Guide 1038554-0001 Revision B...
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SAT OUT Signal quality factor Transmission Control Protocol User Datagram Protocol Underwriters Laboratory Uniform resource locator Volts, alternating current Volts, alternating current VSAT Very small aperture terminal Zone improvement plan (U.S. Postal Service) HN9400 Satellite Router Installation Guide 1038554-0001 Revision B...
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59 connecting to the satellite router 18 transmit and receive cables 17 requirements 10 Installing 5, 6, 8, 15, 16, 57 completing 57 items required for installation 8 preparing 5 HN9400 Satellite Router Installation Guide 1038554-0001 Revision B...
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100 Preparing for installation 5 reference diagram 86 Prerequisites for installation 16 using front panel LEDs 97 Problem Troubleshooting page 87 using LAN port LEDs 102 TxCodes 75 HN9400 Satellite Router Installation Guide 1038554-0001 Revision B...
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