Confirming Internet Connectivity; Checking The Dns Setting - Hughes HN9400 Installation Manual

Troubleshooting

Confirming Internet connectivity

Checking the DNS setting

4. If restart does not correct the problem, power cycle the satellite router:
a) Unplug the power cord from the power source.
b) If the router is connected to a DC power source, unplug the DC input cable from the
router's power supply.
c) Wait 10 sec.
d) Plug the power cord back into the power source.
e) If the power source is DC, plug the input cable back into the power supply.
the power cord from the router's rear panel. Doing so could result in static electricity discharge
that could shock you and/or damage the router.
5. If you still cannot access the Internet, contact your service provider.
To troubleshoot Internet connectivity issues for customers whose service providers offer Internet
connectivity:
If you lose access to the Internet, this could be a result of a temporary Internet problem or a
problem with the site you are trying to access. If you lose Internet connectivity, try these
troubleshooting steps:
1. Open a command prompt on a computer connected to the router.
2. Ping the HughesNet web server:
a) Type ping www.hughesnet.com (or other server address provided by the customer).
b) Press Enter.
If the ping test succeeds, there may be a temporary problem with the web site you originally
tried to access. Wait a while and then try to access the web site again. If the ping test fails,
continue with these steps.
3. Ping the test server:
a) Type ping 198.77.116.39.
b) Press Enter.
If the ping test is successful but you still cannot browse the Internet, complete the procedures
in Checking the DNS setting
If the ping test fails, contact Installer Support for assistance.
If you can ping the test server but cannot browse the Internet, follow these steps to check the
DNS settings on your computer. The steps may vary slightly based on your computer's operating
system.
1. On the Windows task bar, click Start → Run.
2. In the Run window, type command.
3. Click OK.
4. Type ipconfig /all and press Enter.
5. Locate the DNS addresses in the DNS Servers field.
Do not power cycle the satellite router by unplugging
on page 95.
HN9400 Satellite Router Installation Guide
1038554-0001 Revision B
Chapter 8
95