Neopost HD-M11dn User Manual
  1. Manuals
  2. Brands
  3. Neopost Manuals
  4. Printer
  5. HD-M11dn
  6. User manual

Neopost HD-M11dn User Manual

Hide thumbs Also See for HD-M11dn:
Table of Contents

Advertisement

Quick Links

User's Guide

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the HD-M11dn and is the answer not in the manual?

Questions and answers

Subscribe to Our Youtube Channel

Related Manuals for Neopost HD-M11dn

Summary of Contents for Neopost HD-M11dn

  • Page 1 User’s Guide...

  • Page 2: Copyright Information

    Copyright Information Copyright © 2012 by Neopost. All Rights Reserved HD-M11dn User’s Guide Revision 1.0 January 2013 Disclaimer Every effort has been made to ensure that the information in this document is complete, accurate, and up-to-date. The manufacturer assumes no responsibility for the results of errors beyond its control.

  • Page 3: Table Of Contents

    Operator Panels ....... . . 11 HD-M11dn Operator Panel ..... .11 Panel Elements .
  • Page 4 General ........113 HD-M11dn Contents 4 >...
  • Page 5 Any other toner cartridge may not operate at all, even if it is described as “compatible”, and if it does work, your product's performance and print quality may be degraded. Specifications subject to change without notice. All trademarks acknowledged. HD-M11dn Notes, Cautions and Warnings 5 >...

  • Page 6: Introduction

    • 64 and 256 MB RAM DIMM: to extend the main memory of your printer and speed up the processing of large files. • Second paper tray: to increase your printer’s paper handling capacity by 530 sheets (20-lb. US Bond, 75 g/m²). HD-M11dn Introduction 6 >...

  • Page 7: About This Manual

    The following abbreviations are used in this manual: ABBREVIATION MEANING Ctrl Control dots per inch DIMM Dual In-line Memory Module duplex network card installed Light Emitting Diode Network Interface Card Printer Control Language PostScript (emulation) PostScript Emulation Random Access Memory HD-M11dn About This Manual 7 >...

  • Page 8: Printer Components

    Printer Components Front View Operator panel Output Stacker (150 sheets, face down) Output Stacker extension Top cover release button Multi Purpose Tray (50 sheets), shown in open position Multi Purpose Tray extension Paper Tray (250 sheets) HD-M11dn Printer Components 8 >...

  • Page 9: Interior View

    Interior View ON/OFF switch LED array Image drum Manual Feed Tray (shown in open position) Toner cartridge Fuser unit Top cover HD-M11dn Printer Components 9 >...

  • Page 10: Rear View

    Rear View Power cable connection Parallel interface connection USB interface connection LAN interface connection Memory panel (to upgrade your printer’s memory RAM DIMM) Cooling fan HD-M11dn Printer Components 10 >...

  • Page 11: Operator Panels

    Operator Panels HD-M11dn Operator Panel The HD-M11dn operator panel consists of a menu driven control panel (2 through 6), an LCD display (1) and two LED indicators (7, 8). Panel Elements Liquid crystal display. (LCD) panel. Two rows of up to 16 alphanumeric digits displaying print status, menu items in menu mode and error messages.
  • Page 12 Ready indicator (green). ON indicates ready to receive data. FLASHING indicates processing data. OFF indicates Offline. Attention indicator (red). ON indicates a warning (e.g. low toner). FLASHING indicates an error, (e.g. toner empty). OFF indicates normal condition. HD-M11dn Operator Panels 12 >...

  • Page 13: Menu Functions

    For example, if you have set the number of copies in the printer menu settings to one, this will be overridden if you select three copies of your document in the printer driver. Factory default settings are shown in the following tables. HD-M11dn Operator Panels 13 >...

  • Page 14: Printer Menu

    PRINT ERROR LOG EXECUTE USAGE REPORT EXECUTE Is displayed only when ‘USAGE REPORT’ is enabled in the Print Statistics Menu Shutdown menu: Printer Menu HD-M11dn This menu shuts down the printer. ITEM ACTION REMARKS SHUTDOWN START EXECUTE HD-M11dn Operator Panels 14 >...
  • Page 15 PAPER FEED TRAY1 AUTO TRAY SWITCH TRAY SEQUENCE DOWN MP TRAY USAGE DO NOT USE MEDIA CHECK ENABLE RESOLUTION 1200DPI TONER SAVE MODE DISABLE ORIENTATION PORTRAIT LINES PER PAGE 64 LINES EDIT SIZE CASSETTE SIZE HD-M11dn Operator Panels 15 >...
  • Page 16 PLAIN When tray 2 is installed TRAY2 MEDIAWEIGHT MEDIUM When tray 2 is installed MPT PAPERSIZE LETTER MPT MEDIATYPE PLAIN MPT MEDIAWEIGHT MEDIUM UNIT OF MEASURE INCHES X DIMENSION 8.5 INCHES Y DIMENSION 11 INCHES HD-M11dn Operator Panels 16 >...

  • Page 17: System Configuration Menu

    NET PS-PROTOCOL B431dn only CLRABLE WARNING ONLINE AUTO CONTINUE MANUAL TIMEOUT 60 SEC TIMEOUT INJOB 40 SEC TIMEOUT LOCAL 40 SEC TIMEOUT NET 90 SEC B431dn only LOW TONER CONTINUE JAM RECOVERY ERROR REPORT START UP HD-M11dn Operator Panels 17 >...
  • Page 18 10.00 CPI SYMBOL SET PC-8 A4 PRINT WIDTH 78 COLUMN WHITE PAGE SKIP CR FUNCTION LF FUNCTION PRINT MARGIN NORMAL PEN WIDTH ADJUST TRAY ID PCL T0ID PCL T1ID When Tray2 is PCL T2ID installed HD-M11dn Operator Panels 18 >...
  • Page 19 NORMAL LINE PITCH 6 LPI WHITE PAGE SKIP CR FUNCTION LF FUNCTION LINE LENGTH 80 COLUMN FORM LENGTH 11.7 INCH TOF POSITION 0.0 INCH LEFT MARGIN 0.0 INCH FIT TO LETTER DISABLE TEXT HEIGHT SAME HD-M11dn Operator Panels 19 >...
  • Page 20 ZERO CHARACTER NORMAL LINE PITCH 6 LPI WHITE PAGE SKIP CR FUNCTION LINE LENGTH 80 COLUMN FORM LENGTH 11.7 INCH TOF POSITION 0.0 INCH LEFT MARGIN 0.0 INCH FIT TO LETTER DISABLE TEXT HEIGHT SAME HD-M11dn Operator Panels 20 >...
  • Page 21 SOFT RESET DISABLE SPEED 480Mbps OFFLINE RECEIVE DISABLE SERIAL NUMBER ENABLE Network menu: HD-M11dn Printer Menu This menu controls the operation of the printer’s 10Base-T/ 100Base-TX network interface. Note This applies only to the HD-M11dn model. HD-M11dn Operator Panels 21 >...
  • Page 22 ENABLE ETHERTALK ENABLE FRAMETYPE AUTO IP ADDRESS SET AUTO IP ADDRESS xxx.xxx.xxx.xxx SUBNET MASK xxx.xxx.xxx.xxx GATEWAY ADDRESS xxx.xxx.xxx.xxx ENABLE TELNET DISABLE DISABLE SNMP ENABLE NETWORK SCALE NORMAL HUB LINK SETTING AUTO NEGOTIATE FACTORY DEFAULTS EXECUTE HD-M11dn Operator Panels 22 >...
  • Page 23 This menu provides access to various printer maintenance functions. ITEM DEFAULT REMARKS MENU RESET EXECUTE SAVE MENU EXECUTE POWER SAVE ENABLE PAPER BLACK SET DARKNESS CLEANING EXECUTE RESTORE MENU EXECUTE Displayed in Menu when Menu settings have been stored. HD-M11dn Operator Panels 23 >...

  • Page 24: Printing Menu Settings

    Press the s or t button until the display prompts you to print the menu map. Press the OK button to print the menu map. Press the Cancel or Online or the Back button repeatedly to exit the MENU mode. HD-M11dn Operator Panels 24 >...

  • Page 25: Paper Recommendations

    • Avoid using paper with perforations, cut-outs and ragged edges. • Do not use envelopes with windows or metal clasps. • Do not use envelopes with self sealing flaps. • Avoid using damaged or curled envelopes. 25 > HD-M11dn Paper Recommendations...

  • Page 26: Transparencies And Adhesive Labels

    Tray or Multi Purpose Tray, depending on your printer model. • Use unfolded double postcards. • Use postcards designed for use in laser type printers • Do not use postcards used for ink jet printers. • Do not use stamped or picture postcards. 26 > HD-M11dn Paper Recommendations...

  • Page 27: Installing Paper

    This ensures that the oldest paper is used first to help prevent paper jams. 27 > HD-M11dn Paper Recommendations...
  • Page 28 Remove the paper tray from the printer. 28 > HD-M11dn Paper Recommendations...
  • Page 29 For loading A4 or Legal size paper, push the lever (2) in the arrow direction and extend the paper tray using the rear paper support. Note Load letterhead paper face down and top edge towards the front of the paper tray. 29 > HD-M11dn Paper Recommendations...
  • Page 30 Adjust the side paper guides. It is important to adjust the paper guides correctly to ensure that the paper is not skewed in the print process. Paper jams may occur if this operation is not carried out correctly. 30 > HD-M11dn Paper Recommendations...
  • Page 31 Place paper in the tray, keeping the level of the paper in the tray below the paper full guide arrowheads shown on the paper guides (1). 31 > HD-M11dn Paper Recommendations...

  • Page 32: Automatic Feed Sequence

    Purpose Tray or the Manual Feed Tray, provided that these trays are set up for identical media. Also, configure the media size and media weight for the respective trays in the operator panel or Configuration Tool, depending on your printer model. 32 > HD-M11dn Paper Recommendations...

  • Page 33: Multi Purpose Tray

    Multi purpose tray Open the rear exit path (see page 38). 33 > HD-M11dn Paper Recommendations...
  • Page 34 Pull down the Multi Purpose Tray (1), slide out the paper support (2), and flip open the support extension. 34 > HD-M11dn Paper Recommendations...
  • Page 35 Do not exceed the paper capacity of approximately 50 sheets or 10 envelopes depending on the media weight. • For single-sided printing on headed paper load the paper with the pre-printed side up and top edge into the printer. 35 > HD-M11dn Paper Recommendations...
  • Page 36 You can also set the media type in your printer driver. However, the printer driver settings will override the settings on the control panel. > Remember to reset the printer for normal paper after printing on a different media. 36 > HD-M11dn Paper Recommendations...

  • Page 37: Paper Exit Paths

    • For use with paper less than 28 lb.US Bond (105 g/m²) • Capacity 150 sheets 20 lb. US Bond (75 g/m²) • Pages printed in reading order (page 1 first; last page on top, facing down). Important! Make sure the rear cover is closed. 37 > HD-M11dn Paper Recommendations...
  • Page 38 • Provides straight-through paper path for heavyweight stock (28 to 32 lb. US Bond [105-120 g/m²]). • Capacity 100 sheets 20 lb. US Bond (75 g/m²) • Pages are printed face up in reverse order. 38 > HD-M11dn Paper Recommendations...

  • Page 39: Setting The Paper Feed, Size And Media

    Setting the Paper feed, size and media The process used to fuse (fix) the printed image to the paper involves a mixture of pressure and heat. Too much heat will cause lightweight paper to crease or curl and corrugations in 39 > HD-M11dn Paper Recommendations...
  • Page 40 Press the Menu s or t button repeatedly until PRINT MENU is displayed, then press the OK button. Press the s or t button until the required paper feed is displayed. 40 > HD-M11dn Paper Recommendations...
  • Page 41 Press the Cancel or Online or the Back button repeatedly to exit the MENU mode. Select the correct paper settings in the printer driver before printing the file. 41 > HD-M11dn Paper Recommendations...
  • Page 42 (*) appears next to the selected paper type or weight. Press the Cancel or Online or the Back button repeatedly to exit the MENU mode. Select the correct paper settings in the printer driver before printing the file. 42 > HD-M11dn Paper Recommendations...

  • Page 43: Interfaces

    User’s Guide for the network interface card for further details on how to configure the network connection before installing the printer drivers. Note Administrator’s authority is required when installing a network connection. 43 > HD-M11dn Interfaces...

  • Page 44: Printer Drivers

    The printer drivers are all contained on the CD-ROM supplied with your printer. See the Setup Guide for information on installing the drivers and utilities for your printer. Please refer to the readme file on this CD for the latest information on printer driver installation. 44 > HD-M11dn Printer Drivers...

  • Page 45: Operation

    The settings available from within your application are only those which you may want to change for specific applications or documents. Settings you change here will usually only last for as long as the particular application program is running. 45 > HD-M11dn Operation...

  • Page 46: Pcl Emulation

    2 or 4) for printing scaled down pages at more than one page per sheet. Under 2-sided Printing, you can choose from auto (16-28 lb US Bond [60-105 g/m²]) or manual (up to 32 lb. US 46 > HD-M11dn Operation...
  • Page 47 • The Draft setting prints at 300 x 300 dpi and is suitable for printing draft documents that contain mainly text. • You can select Toner Saving to save toner for some print jobs. 47 > HD-M11dn Operation...
  • Page 48 Your printed pages can be scaled to fit larger or smaller stationery, within a range of 25% to 400% of the original size. A single on-screen button restores the default settings. 48 > HD-M11dn Operation...

  • Page 49: Ps Emulation

    (the higher the setting the greater the contrast). A single on-screen button restores the default settings. PS emulation The tabs available are the Layout Tab, the Paper/Quality Tab and the Job Options Tab. 49 > HD-M11dn Operation...

  • Page 50: Layout Tab

    Printed page order can be set s front to back or back to front of the document. Set the number of pages to be p0rinted on a single sheet. You can also set it to print a booklet. 50 > HD-M11dn Operation...
  • Page 51 My Printer Advanced Options Select the required printed paper size. You can substitute another font for TrueType Font. You can set other document options as required, including PostScript options and printer features. 51 > HD-M11dn Operation...
  • Page 52 Paper/Quality tab You can set the paper source or leave it as automatic selection and by using the Advanced button you have access to the same set of options as described above for the Layout Tab. 52 > HD-M11dn Operation...
  • Page 53 • The Normal setting prints at 600 x 600 dpi and is suitable for most printing jobs. • You can select Toner Saving to save toner for some print jobs. 53 > HD-M11dn Operation...

  • Page 54: Setting From Windows Control Panel

    Windows applications, and will be remembered from one Windows session to the next. PCL emulation The main tabs are the General Tab, Advanced Tab and Device Options Tab. 54 > HD-M11dn Operation...
  • Page 55 Windows applications. This button prints a test page to ensure that your printer is working. Note The above features are provided by the Windows XP operating system and will vary with other operating systems. 55 > HD-M11dn Operation...
  • Page 56 This specifies that the document should not be spooled, but printed directly. Your application will not normally be ready for further use until the print job is complete. This 56 > HD-M11dn Operation...
  • Page 57 This button provides access to the same setup windows as when printing from applications. Changes made via the Windows Control Panel become the Windows default settings. You can design and specify a separator page that prints between documents. This is particularly useful on a shared 57 > HD-M11dn Operation...
  • Page 58 See the chapter entitled “Installing options”. PS emulation The main tabs are the General Tab, Advanced Tab and Device Settings Tab. The General and Advanced tabs are the same as for PCL emulation described earlier. 58 > HD-M11dn Operation...

  • Page 59: Printer Settings In Macintosh

    You can set which optional upgrades are installed on your printer. See the chapter entitled “Installing options”. Printer settings in Macintosh Refer to the readme file on the driver CD and the online help provided in the driver software. 59 > HD-M11dn Operation...

  • Page 60: Auto Versus Manual Duplex Printing

    • Usable paper sizes: letter and A4. • Usable paper weight: 16 to 28 lb. US Bond (60 to 104 g/m²). • Manual duplexing: • Use Tray 1, optional Tray 2, Multi-purpose tray (up to 100 sheets 20 lb. US Bond (75 g/m²). 60 > HD-M11dn...

  • Page 61: Duplex Printing

    Select File > Print and click the Properties button. Select the input tray from the Source drop down. In the 2-Sided Printing drop down menu, select either Long Edge (Auto) or Short Edge (Auto) according to your printing preferences. 61 > HD-M11dn...
  • Page 62 If you require further information, click the duplex help button. Click the Print button. 62 > HD-M11dn...

  • Page 63: Overlays And Macros (Windows Only)

    When printing overlay files to disk, do not select any special features, such as two-sided printing or multiple copies. These are not appropriate to overlays, they apply only to your final documents. 63 > HD-M11dn Overlays and Macros (Windows Only)

  • Page 64: Creating The Overlay Image

    Set the Files of Type drop-down list to PRN Files(*.prn). Navigate to the folder where the.PRN files are stored and select one or more of these to include in your overlay set. 64 > HD-M11dn Overlays and Macros (Windows Only)

  • Page 65: Test Printing The Overlay

    When each overlay has been tested, click Exit. Click the standard Windows Close (X) button, or choose Projects > Exit to close Storage Device Manager. 65 > HD-M11dn Overlays and Macros (Windows Only)

  • Page 66: Defining Overlays

    Repeat the above procedure if you wish to define more overlays. When done, click OK to close the printer properties window. Your new overlays are now ready and available to be used for any future documents you wish. 66 > HD-M11dn Overlays and Macros (Windows Only)

  • Page 67: Printing With Postscript Overlays

    Add button (3) again. When you have selected all the overlays you want to use for this document, click OK. Finally, in your application’s print dialogue, click OK to begin printing. 67 > HD-M11dn Overlays and Macros (Windows Only)

  • Page 68: Creating Pcl Overlays

    Close your application. Create and download macros From the Windows Start menu, start Storage Device Manager (SDM) and allow SDM to discover the printer. Choose Projects > New Project to start a new project. 68 > HD-M11dn Overlays and Macros (Windows Only)
  • Page 69 Choose Projects > Send Project Files to Printer to download the project to the printer. When the message “Command Issued” appears confirming that the download is complete, click OK to clear the message. 69 > HD-M11dn Overlays and Macros (Windows Only)

  • Page 70: Test Printing The Macro

    Then click the Add button (3) to add this overlay to the list of defined overlays. Repeat for any other related overlays. When done, click the Close button (4) to close the window. 70 > HD-M11dn Overlays and Macros (Windows Only)

  • Page 71: Printing With Pcl Overlays

    Open your application’s Print… dialogue and choose any options you will require, ensuring that the target printer is your PCL printer driver in which the overlays have been defined. Click the Properties button to open the Printing Preferences window. 71 > HD-M11dn Overlays and Macros (Windows Only)

  • Page 72: Print Button

    When the list of active overlays contains all the items you want to use, click OK. Finally, click the Print button in your application’s Print dialogue to begin printing your document. 72 > HD-M11dn Overlays and Macros (Windows Only)

  • Page 73: Consumables And Maintenance

    When the toner is running low, TONER LOW is displayed in the operator panel LCD. After Toner Low displays, the printer will print about 100 more pages then display Toner Empty and stop printing. Printing will resume after a new toner cartridge has been installed. 73 > HD-M11dn Consumables and Maintenance...

  • Page 74: Replacing The Toner Cartridge

    WARNING! If you inhale any toner, go to fresh air and seek medical attention. If you get toner in your eyes, bathe your eyes liberally in cold water. Seek medical attention immediately. 74 > HD-M11dn Consumables and Maintenance...
  • Page 75 WARNING! If the printer has been powered on, the fuser may be hot. This area is clearly labelled. Do not touch. Press the top cover release button and open the printer’s top cover fully. 75 > HD-M11dn Consumables and Maintenance...
  • Page 76 Put the cartridge down gently onto a piece of paper to prevent toner from marking your furniture. Remove the new cartridge from its box but leave its wrapping material in place for the moment. 76 > HD-M11dn Consumables and Maintenance...
  • Page 77 Holding the cartridge by its top center with the colored lever to the right, lower it into the printer over the image drum unit from which the old cartridge was removed. 77 > HD-M11dn Consumables and Maintenance...
  • Page 78 Insert the left end of the cartridge into the image drum unit. Align it against the pins (1) on the drum unit. Then lower the right end of the cartridge down into the image drum unit (2). 78 > HD-M11dn Consumables and Maintenance...
  • Page 79 Pressing gently down on the cartridge to ensure that it is firmly seated, push the colored lever (1) towards the rear of the printer. This will lock the cartridge into place and release toner into the image drum unit. 79 > HD-M11dn Consumables and Maintenance...
  • Page 80 Gently wipe the LED array surface with a soft tissue. Lower the top cover and press it down to latch it closed. 80 > HD-M11dn Consumables and Maintenance...

  • Page 81: Image Drum Life

    NOTE > It is recommended that you change the toner cartridge and clean the LED array at the same time as you change the image drum. 81 > HD-M11dn Consumables and Maintenance...
  • Page 82 Press the cover release and open the printer’s top cover fully. WARNING! If the printer has been powered on, the fuser may be hot. This area is clearly labelled. Do not touch. 82 > HD-M11dn Consumables and Maintenance...
  • Page 83 5 minutes. If the drum unit needs to be out of the printer for longer than this, please wrap the cartridge inside a black plastic bag to keep it away from light. Never expose the drum to direct sunlight or very bright room lighting. 83 > HD-M11dn Consumables and Maintenance...
  • Page 84 Place the toner cartridge onto the new image drum cartridge. Push the left end in first, and then lower the right end in. 84 > HD-M11dn Consumables and Maintenance...
  • Page 85 Push the colored release lever (1) away from you to lock the toner cartridge onto the new image drum unit and release toner into it. 85 > HD-M11dn Consumables and Maintenance...
  • Page 86 Holding the complete assembly by its top center, lower it into place in the printer locating the pegs (1) at each end into their slots in the sides of the printer cavity (2). 86 > HD-M11dn Consumables and Maintenance...
  • Page 87 Gently wipe the LED array surface with a soft tissue. Lower the top cover and press it down to latch it closed. 87 > HD-M11dn Consumables and Maintenance...

  • Page 88: Generating A Cleaning Page

    Generating a cleaning page If the printed page shows signs of fading, streaking or erratic marks, the problem may be cleared by generating a drum cleaning page as follows. 88 > HD-M11dn Consumables and Maintenance...
  • Page 89 Pull down the Multi Purpose Tray (1), slide out the paper support (2), and flip open the support extension (3). 89 > HD-M11dn Consumables and Maintenance...
  • Page 90 Press the Menu s or t button repeatedly until MAINTENANCE MENU is displayed, then press the OK button. Press the s or t button until CLEANING PRINT is displayed. Press the OK button. 90 > HD-M11dn Consumables and Maintenance...
  • Page 91 The printer prints a cleaning page. Press Cancel or Online or the Back button repeatedly to exit the Menu mode. The printer should now be ON LINE. If subsequent printing appears faded or uneven, try replacing the toner cartridge. 91 > HD-M11dn Consumables and Maintenance...

  • Page 92: Cleaning The Led Array

    WARNING! If the printer has been powered on, the fuser may be hot. This area is clearly labelled. Do not touch. Press the top cover release button and open the printer’s top cover fully. 92 > HD-M11dn Consumables and Maintenance...
  • Page 93 Wipe the LED array gently with a soft tissue. Lower the top cover and press it down to latch it closed. 93 > HD-M11dn Consumables and Maintenance...

  • Page 94: Troubleshooting

    These must also be removed in order to clear the jam fully and restore normal operation. 94 > HD-M11dn Troubleshooting...
  • Page 95 EXIT JAM - paper has reached the exit but has failed to exit completely from the printer. A typical message indicates an exit jam and advises you to open the top cover for access. 95 > HD-M11dn Troubleshooting...

  • Page 96: Input Jam

    Replace the paper tray. After successful removal of any damaged or misfed paper, the printer should continue printing. Feed jam or exit jam Remove the tray and clear any misfed sheets as given above. 96 > HD-M11dn Troubleshooting...
  • Page 97 5 minutes. Never expose the image drum unit to direct sunlight. Always hold the image drum unit by the ends or from the top. Never touch the surface of the green drum inside the image drum unit. 97 > HD-M11dn Troubleshooting...
  • Page 98 Be careful not to touch or scratch the green drum surface. Put the assembly down gently onto a piece of paper to prevent toner from marking your furniture and to avoid damaging the green drum surface, and cover. 98 > HD-M11dn Troubleshooting...
  • Page 99 Remove any jammed sheets from the paper path. 99 > HD-M11dn Troubleshooting...
  • Page 100 Remove the Duplex unit and check for any paper in this area. 100 > HD-M11dn Troubleshooting...
  • Page 101 Remove any paper and replace the duplex unit. 101 > HD-M11dn Troubleshooting...
  • Page 102 (2). Lower the top cover but do not press down to latch it closed yet. This will protect the drum from excessive exposure to room lighting, while you check the remaining area for jammed sheets. 102 > HD-M11dn Troubleshooting...
  • Page 103 Lift the rear cover latch (1), open the rear cover and check for paper in the rear path. • Pull out any paper found in this area. • If you are not using the rear cover, close it once the paper is removed from this area. 103 > HD-M11dn Troubleshooting...
  • Page 104 B411: Open the Manual Feed Tray and remove any paper that you find. B431: Open the Multi Purpose Tray and remove any paper that you find. Close the tray. Press down to latch the top cover closed. 104 > HD-M11dn Troubleshooting...

  • Page 105: Print Quality Problems

    Clean LED array. Page has grey Static electricity, Change paper to a background. generally from dry smoother laser bond or environments, causes use a humidifier. toner to stick to background. Page prints all Hardware problem. Contact service. black. 105 > HD-M11dn Troubleshooting...
  • Page 106 Replace toner is light/ cartridge. blurred. Is paper meant for laser Use recommended printers? paper. LED array is dirty. Clean LED array. Bold Toner is low. Install new toner characters cartridge. and dark lines are smeared. 106 > HD-M11dn Troubleshooting...
  • Page 107 (Note arrow on paper package). Install paper print side down in tray. Moisture in paper. Avoid storing paper in Improper storage. areas of excessive temperature and humidity. Store paper in protective wrapping. High humidity. Recommended operating humidity: 20- 80%. 107 > HD-M11dn Troubleshooting...

  • Page 108: Paper Feed Problems

    Paper postcards, envelopes, tray. label sheets or transparencies in the Manual Feed tray or Multi Purpose tray. Postcards or envelopes are Check and load in the placed in the wrong correct orientation. orientation. 108 > HD-M11dn Troubleshooting...
  • Page 109 Set the size of the incorrect. paper in the Setup Menu of the printer. Printing does Printing does not resume Open and close the top not resume only by removing paper cover. after jam. removing jammed paper. 109 > HD-M11dn Troubleshooting...

  • Page 110: Software Problems

    PROBLEM SOLUTION Graphic image Insufficient printer memory Change the prints partly for this image at this resolution, reduce on one page, resolution. the image size, or partly on the install more memory next. in your printer. 110 > HD-M11dn Troubleshooting...
  • Page 111 Power Save mode is set on To eliminate warm but must to conserve energy. The up delay, change warm up fuser must heat up before Power Save setting. before a job is you can begin printing the printed. next job. 111 > HD-M11dn Troubleshooting...

  • Page 112: Options

    • Second paper tray: to increase your printer’s paper handling capacity by 530 sheets (75g/m²) Options order numbers Second Paper Tray M1100TRAY Installation procedure To install any of the above options, follow the detailed installation sheet that accompanies the option. 112 > HD-M11dn Options...

  • Page 113: Specifications

    PCL5e, PCLXL, Epson FX, IBM ProPrinter, PS3 Interfaces Parallel port in compliance with IEEE 1284-1994 standard USB 2.0 High speed 100BASE-TX/10Base-T Processor 297 MHz PowerPC Memory 64 MB expandible to 320 MB Printer/Fuser life 200,000 pages or 5 years 113 > HD-M11dn Specifications...
  • Page 114 Typical: 510W Idle: 70W Power save mode: 5W Paper output Face down: 150 sheets capacity at 20 lb. Face up: 100 sheets US Bond (75 g/ m²) Monthly duty 70,000 pages cycle Consumables Toner cartridge, Image drum 114 > HD-M11dn Specifications...
  • Page 115 Operation: 50 to 89°F (10 - 32°C), 20% - 80% conditions Storage: 50 to 109°F (10-43°C), 10% - 90% RH When the printer is stored, it should be in its original packaging, with no moisture formation. 115 > HD-M11dn Specifications...

Table of Contents