Truma Warranty Policy - Truma Combi 2 EAU Operating Instructions Manual

Truma warranty policy

The warranty is given by Dometic Pty Ltd, Building 3B,
Clayton Business Park, 1508 Centre Road, Clayton, Victoria,
3168, for 12 months from the date of purchase against any
defect arising from faulty materials or workmanship.
Repairs will be carried out during normal business hours only
by Dometic Pty Ltd, or its duly authorised service agents,
and are subject to the warranty conditions and exclusions
hereunder.
Warranty conditions
– The company will only provide service on presentation
of proof of purchase, on either the Truma product, or the
Caravan / RV / Pleasure Craft in which the Truma product
has been installed, to any authorised service agent. The pur-
chaser must allow the service agent to photocopy the proof
of purchase to facilitate his claim to the manufacturer.
– Warranty repairs can only be performed by authorised ser-
vice agents and under no circumstances will Dometic reim-
burse repairs carried out by unauthorised persons. Tamper-
ing with any part of the product by unauthorised personnel
will automatically void the warranty.
– The product must be used solely for domestic purposes. If
the product is used for commercial purposes the warranty
is 6 months only.
– Where applicable, the products must be used on the ap-
propriate electrical voltage, gas type and pressure, or fuel
source.
– If at any time during the warranty period any part or parts
are replaced with a part or parts not supplied or approved
by Truma, this warranty shall immediately become void.
Important notice
Before calling a service technician please check carefully
the operating instructions, warranty terms and conditions. If
the product fails for any of the reasons detailed therein, or is
faulty due to abuse, misuse or improper installation, then a
service fee shall be charged to the purchaser.
If you have any queries regarding the interpretation of the
warranty you should contact Dometic Pty Ltd.
Whilst this book represents service outlets at the time of
printing, changes occur from time to time. Should you have
any queries or wish to locate your nearest authorised service
agent please contact Dometic Pty Ltd.
Warranty does not cover
– Any heater which has been:
(a) Subject to misuse, neglect, accident or alteration by any
person.
(b) Damaged or destroyed by fire, flood, act of God or other
inevitable accident.
– Fair wear and tear.
– Damage from foreign substances such as dirt or liquid.
– Travelling expenses or call out fee to and from authorised
service agents' premises.
– Accommodation or Site Expenses.
– Cleaning of the system or cleaning and adjustment of the
gas system. This is considered to be a part of normal prod-
uct maintenance.
– Non operation of the heater or resultant damage to the
unit where the heater has been operated in an out of level
situation.
– Freight cost of the appliance or parts, to or from, point of
service or transit damage.
– Dometic / Truma are not responsible for resultant loss or
damage sustained by the purchaser.
– Non operation of the appliance or resultant damage to the
unit where the appliance has not been installed, ventilated,
flued or operated in accordance with the manufacturer's
instructions.
Apart from any warranties implied by the Trade Practices Act
1974 or any relevant State legislation all other warranties ex-
press or implied whether arising by virtue of statute or other-
wise are hereby excluded.
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