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As part of discovery, IT Assistant attempts to verify the get and set community names of the device. In IT Assistant, you have the
get community name = public and the set community name = private. By default, the SNMP agent community name for iDRAC
agent is public. When IT Assistant sends out a set request, the iDRAC agent generates the SNMP authentication error because it
accepts requests only from community = public.
To prevent SNMP authentication errors from being generated, you must enter community names that are accepted by the agent.
Since the iDRAC only allows one community name, you must use the same get and set community name for IT Assistant discovery
setup.
Storage devices
Information for all the storage devices connected to the system are not displayed and OpenManage Storage Management
displays more storage devices that iDRAC. Why?
iDRAC displays information for only the Comprehensive Embedded Management (CEM) supported devices.
iDRAC Service Module
Before installing or running the iDRAC Service Module, should the OpenManage Server Administrator be uninstalled?
No you do not have to uninstall Server Administrator. Before you install or run the iDRAC Service Module, make sure that you have
stopped the features of Server Administrator that the iDRAC Service Module provides.
How to check whether iDRAC Service Module is installed in the host operating system?
To know if the iDRAC Service Module is installed on the system,
•
On systems running Windows:
Open the Control Panel, verify if iDRAC Service Module is listed in the list of installed programs displayed.
•
On systems running Linux:
Run the command rpm —qi dcism. If the iDRAC Service Module is installed, the status displayed is installed.
NOTE: To check if the iDRAC Service Module is installed on Red Hat Enterprise Linux 7, use the systemctl status
dcismeng.service command instead of the init.d command.
How to check the version number of the iDRAC Service Module installed in the system?
To check the version of the iDRAC Service Module in the system, do any of the following:
•
Click Start → Control Panel → Programs and Features. The version of the installed iDRAC Service Module is listed in the
Version tab.
•
Go to My Computer → Uninstall or change a program.
What is the minimum permission level required to install the iDRAC Service Module?
To install the iDRAC Service Module, you must have administrator level privileges.
On iDRAC Service Module version 2.0 and earlier, while installing the iDRAC Service Module, an error message is displayed
stating this is not a supported server. Consult the User Guide for additional information about the supported servers. How to
resolve error?
Before installing the iDRAC Service Module, make sure that the server is a 12th generation PowerEdge server or later. Also, make
sure that you have a 64-bit system.
The following message is displayed in the OS log, even when the OS to iDRAC Pass-through over USBNIC is configured
properly. Why?
The iDRAC Service Module is unable to communicate with iDRAC using the OS to iDRAC Pass-through channel
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Table of Contents
Troubleshooting
