Generating Supportassist Collection - Dell iDRAC 8 User Manual

Click any component name in the Server Health section to view details about the component.

Generating SupportAssist Collection

If you have to work with Tech Support on an issue with a server but the security policies restrict direct internet connection, then
you can provide Tech Support with necessary data to facilitate troubleshooting of the problem without having to install software or
download tools from Dell and without having access to the Internet from the server operating system or iDRAC. You can send the
data from an alternate system and be certain that the data collected from your server is not viewable by non-authorized individuals
during the transmission to Tech Support.
You can generate a health report of the server and then export the report to a location on the management station (local) or to a
shared network location such as Common Internet File System (CIFS) or Network File Share (NFS). You can then share this report
directly with the Tech Support. To export to a network share such as CIFS or NFS, direct network connectivity to the iDRAC
shared or dedicated network port is required.
The report is generated in the standard ZIP format. The report contains information that is similar to the information available in the
DSET report such as:
• Hardware inventory for all components
• System, Lifecycle Controller, and component attributes
• Operating system and application information
• Active Lifecycle Controller logs (archived entries are not included)
• PCIe SSD logs
• Storage controller logs
NOTE: TTYLog collection for PCIe SSDs using the SupportAssist feature is not supported on Dell 12
PowerEdge servers.
After the data is generated, you can view the data. It contains a bunch of XML files and log files. The data must be shared with tech
support to troubleshoot the issue.
Each time the data collection is performed, an event is recorded in the Lifecycle Controller log. The event includes information such
as the interface used, the date and time of export, and iDRAC user name.
You can generate the OS Application and Logs report in two ways:
• Automatic — Using iDRAC Service Module that automatically invokes the OS Collector tool.
• Manual — By manually executing the OS Collector executable from the server OS. iDRAC exposes the OS Collector executable
to the server OS as a USB device with label DRACRW.
NOTE:
• OS Collector tool is not applicable for Dell Precision PR7910 systems.
• The OS log collection feature is not supported on CentOS operating system.
• In servers running Windows 2016 Nano edition, HardwareEvent.evtx viewer log is not generated by the OS collector tool.
To generate the HardwareEvent.evtx viewer log, run the command ~New-Item -Path HKLM:\SYSTEM
\ControlSet001\Services\EventLog\HardwareEvents~ before running the OS collector tool .
Before generating the health report, make sure:
• Lifecycle Controller is enabled.
• Collect System Inventory On Reboot (CSIOR) is enabled.
• You have Login and Server Control privileges.
Related links
Generating SupportAssist Collection automatically
Generating SupportAssist Collection manually
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