Generating Supportassist Collection Automatically; Generating Supportassist Collection Manually - Dell iDRAC 8 User Manual

Generating SupportAssist Collection automatically

If iDRAC Service Module is installed and running, you can automatically generate the SupportAssist Collection. The iDRAC Service
Module invokes the appropriate OS collector file on the host operating system, collects the data, and transfers to iDRAC. You can
then save the data to the required location.
Generating SupportAssist Collection automatically using iDRAC web interface
To generate the SupportAssist collection automatically:
1. In the iDRAC Web interface, go to Overview → Server → Troubleshooting → SupportAssist.
The SupportAssist page is displayed.
2. Select options for which you want to collect the data:
• Hardware
• OS and Application Data
NOTE: While specifying the network share settings, it is recommended to avoid special characters for user name
and password or percent encode the special characters.
• Click Advanced Export Options to select the following additional options:
– RAID Controller Log
– Enable Report Filtering under OS and Application Data
Based on the options selected, the time taken to collect the data is displayed next to these options.
3. Select the I agree to allow SupportAssist to use this data option and click Export.
4. After the iDRAC Service Module has completed transferring the OS and application data to iDRAC, it is packaged along with
the hardware data and the final report is generated. A message appears to save the report.
5. Specify the location to save the SupportAssist collection.

Generating SupportAssist Collection manually

When iSM is not installed, you can manually run the OS collector tool to generate the SupportAssist collection. You must run OS
Collector tool on the server OS to export the OS and application data. A virtual USB device labeled DRACRW appears in the server
operating system. This device contains the OS Collector file that is specific for the host operating system. Run the file specific for
the operating system from the server OS to collect and transfer the data to iDRAC. You can then export the data to a local or
network shared location.
In Dell's 13th generation of PowerEdge servers, the OS collector DUP is installed in factory. However, if you determine that OS
Collector is not present in iDRAC, then you can download the DUP file from the Dell support site and then upload the file to iDRAC
using the Firmware Update process.
Before you manually generate the SupportAssist collection using the OS collector tool, do the following on the host operating
system:
• On Linux operating system: Check if the IPMI service is running. If it is not running, you must manually start the service. The
following table provides the commands that you can use to check the IPMI service status and start the service (if required) for
each Linux OS.
Linux Operating System
Red Hat Enterprise Linux 5 64-bit
Red Hat Enterprise Linux 6
SUSE Linux Enterprise Server 11
CentOS 6
286
Command to Check the IPMI Service
Status
$ service ipmi status
Command to Start the IPMI Service
$ service ipmi start