Alarm And Error Reporting -- Avaya Multivantage Software; Alarm Classifications; Multivantage Alarm Log - Avaya G700 Maintenance Manual

2 Alarming:
Alarm and Error Reporting -- Avaya MultiVantage
Software
During normal operations, software or firmware may detect error conditions pertaining to specific
Maintenance Objects (MOs). The system automatically attempts to either fix or circumvent these problems.
Errors are detected in two ways:
• Firmware on the component detects the occurrence of an error during ongoing operations.
• A "periodic test" or a "scheduled test" started by the software detects the error.
The technician can run periodic and scheduled tests on demand.
When an error is detected, the maintenance software puts the error in the Error Log and increments the error
counter for that error. When an error counter is "active" (greater than 0), there is a maintenance record for
the MO. If a hardware component incurs too many errors, an alarm is raised.

Alarm Classifications

Alarms are classified depending on their effect on system operation:
• MAJOR alarms identify failures that cause a critical degradation of service. These alarms require
immediate attention.
• MINOR alarms identify failures that cause some service degradation but that do not render a
crucial portion of the system inoperable. Minor alarms require attention. However, typically a
minor alarm affects only a few trunks, stations, or a single feature.
• WARNING alarms identify failures that cause no significant degradation of service or equipment
failures external to the switch. These failures are not reported to INADS or to the attendant
console.
• ON-BOARD problems originate in the circuitry on the alarmed Media Module.
• OFF-BOARD problems originate in a process or component that is external to the Media Module.

MultiVantage Alarm Log

Alarms logged by Avaya MultiVantage are stored in an alarm log. Access the alarm log to determine
which alarms have been logged, and then clear them using alarm clearing procedures.
Note: Use standard MultiVantage alarm clearing procedures to clear these alarms.
Maintenance for S8300/S8700 and G700
555-234-101 — Issue 2 — October 2002

Alarm and Error Reporting -- Avaya MultiVantage Software

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