Planet ICA-M3380P User Manual page 109

Accessing this device
Cannot access the login page and
other web pages of the Internet
Camera from Internet Explorer
H.265 3 Mega-pixel Bullet IR IP Camera with Remote Focus and Zoom

Maybe the IP address of the Internet camera is already being
used by another device or computer. To confirm this possible
problem, disconnect the Internet camera from the network first,
and then run the ping utility to check it out.
 Maybe due to the network cable. Try correcting your network
cable and configuration. Test the network interface by
connecting a local computer to the Internet camera via a
crossover cable.
 Make sure the Internet connection and setting are ok.
 Make sure to enter the IP address of Internet Explorer correctly. If
the Internet camera has a dynamic address, it may have
changed since you last checked it.

Network congestion may prevent the web page from appearing
quickly. Wait for a while.
The IP address and subnet mask of the PC and Internet camera
must be in the same class of the private IP address on the LAN.
 Make sure the http port used by the Internet camera, default=80,
is forwarded to the Internet camera's private IP address.
 The port number assigned in your Internet camera might not be
available via Internet. Check your ISP for available port.
 The proxy server may prevent you from connecting directly to the
Internet camera. Do not use the proxy server for the setup.
 Confirm whether Default Gateway address is correct.
 The router needs Port Forwarding feature. Refer to your router's
manual for details.

Packet filtering of the router may prohibit access from an external
network. Refer to your router's manual for details.
 Access the Internet camera from the Internet with the global IP
address of the router and port number of Internet camera.
 Some routers reject the global IP address to access the Internet
camera on the same LAN. Access with the private IP address
and correct port number of Internet camera.
 When you use DDNS, you need to set Default Gateway and DNS
server address.
 If it's not working after the above procedure, reset Internet
camera to default setting and install it again.
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ICA-M3380P