Planet ICA-M3380P User Manual page 110

Image or video does not appear
on the main page.
How to check whether
device's ActiveX is installed on
your computer
Internet Explorer displays the
following message: "Your current
security settings
downloading ActiveX controls".
The device work locally but not
externally.
The unreadable characters are
displayed.
Frame rate is slower than the
setting.
H.265 3 Mega-pixel Bullet IR IP Camera with Remote Focus and Zoom
 When the PC connects to Internet camera for the first time, a
pop-up Security Warning window will appear to download
ActiveX Controls. When using Windows XP, or Vista, log on with
an appropriate account that is authorized to install applications.
 Network congestion may prevent the Image screen from
appearing quickly. You may choose lower resolution to reduce
the required bandwidth.
Go to C:\Windows\Downloaded Program Files and check to see if
there is an entry for the file "IPCamera Control". The status
column should show "Installed". If the file is not listed, make sure
the
your Security Settings in Internet Explorer are configured properly
and then try reloading the device's home page. Most likely, the
ActiveX control did not download and install correctly. Check your
Internet Explorer security settings and then close and restart
Internet Explorer. Try to browse and log in again.
Set up the IE security settings or configure the individual settings to
prohibit allow downloading and scripting of ActiveX controls.
 Might be caused from the firewall protection. Check the Internet
firewall with your system or network administrator. The firewall
may need to have some settings changed in order for the device
to be accessible outside your LAN.

Make sure that the device isn't conflicting with any other web
server running on your LAN.
 Check the configuration of the router settings allow the device to
be accessed outside your local LAN.
 Check the bandwidth of Internet connection. If the Internet
bandwidth is lower than target bit rate, the video streaming will
not work correctly.
Use the operating system of the selected language. Set the
Encoding or the Character Set of the selected language on the
Internet Explorer.
 The traffic of the network and the object of the image affect the
frame rate. The network congestion causes frame rate to slow
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ICA-M3380P