Table Of Contents - IBM Storwize V7000 Troubleshooting And Maintenance Manual

Table Of Contents

Safety And Environmental Notices3
Safety Notices And Labels3
Caution Notices For The Storwize V70004
Danger Notices For Storwize V70007
Special Caution And Safety Notices10
General Safety10
Handling Static-Sensitive Devices11
Sound Pressure11
Environmental Notices11
About This Guide13
Who Should Use This Guide13
Storwize V7000 Library And Related Publications13
Ibm Documentation And Related Websites15
Related Accessibility Information15
How To Order Ibm Publications15
Related Websites16
Sending Your Comments16
How To Get Information, Help, And Technical Assistance16
Help And Service17
Getting Help Online17
Before You Call17
Using The Documentation18
What's New18
Chapter 1. Storwize V7000 Hardware Components19
Components In The Front Of The Enclosure20
Drive Indicators20
Activity Led21
Enclosure End Cap Indicators22
Components In The Rear Of The Enclosure23
Power Supply Unit And Battery For The Control Enclosure24
Power Supply Unit For The Expansion Enclosure25
Node Canister Ports And Indicators26
Fibre Channel Ports And Indicators26
Usb Ports28
Ethernet Ports And Indicators29
Node Canister Sas Ports And Indicators31
Node Canister Leds32
Expansion Canister Ports And Indicators33
Expansion Canister Sas Ports And Indicators33
Expansion Canister Leds34
Chapter 2. Best Practices For Troubleshooting37
Follow Power Management Procedures38
Set Up Event Notifications38
Set Up Inventory Reporting39
Back Up Your Data39
Manage Your Spare And Failed Drives39
Resolve Alerts In A Timely Manner39
Keep Your Software Up To Date40
Subscribe To Support Notifications40
Know Your Ibm Warranty And Maintenance Agreement Details40
Chapter 3. Understanding The Storwize V7000 Battery Operation For The Control Enclosure43
Maintenance Discharge Cycles44
Chapter 4. Understanding The Medium Errors And Bad Blocks47
Chapter 5. Storwize V7000 User Interfaces For Servicing Your System49
Management Gui Interface49
About This Task49
When To Use The Management Gui50
Accessing The Management Gui50
Service Assistant Interface51
When To Use The Service Assistant51
Accessing The Service Assistant52
Cluster (System) Command-Line Interface53
When To Use The Cluster (System) Cli53
Accessing The Cluster (System) Cli53
Service Command-Line Interface54
Accessing The Service Cli54
Usb Flash Drive And Initialization Tool Interface54
Using The Initialization Tool55
Before You Begin55
Satask.txt Commands56
Reset Service Ip Address And Superuser Password Command56
Reset Service Assistant Password Command57
Snap Command58
Apply Software Command58
Create Cluster Command59
Query Status Command59
Chapter 6. Resolving A Problem61
Start Here: Use The Management Gui Recommended Actions61
Problem: Management Ip Address Unknown62
Problem: Unable To Connect To The Management Gui62
Problem: Unable To Log On To The Management Gui63
Problem: Cannot Initialize Or Create A System64
Problem: Node Canister Service Ip Address Unknown64
Problem: Cannot Connect To The Service Assistant65
Problem: Management Gui Or Service Assistant Does Not Display Correctly66
Problem: A Node Canister Has A Location Node Error66
Problem: Sas Cabling Not Valid67
Problem: New Expansion Enclosure Not Detected67
Problem: Control Enclosure Not Detected68
Problem: Mirrored Volume Copies No Longer Identical68
Problem: Command File Not Processed From Usb Flash Drive68
Procedure: Resetting Superuser Password69
Procedure: Identifying Which Enclosure Or Canister To Service70
Procedure: Checking The Status Of Your System70
Service Assistant71
Procedure: Understanding The System Status Using The Leds72
Procedure: Finding The Status Of The Ethernet Connections77
Procedure: Removing System Data From A Node Canister77
Procedure: Deleting A System Completely78
Procedure: Fixing Node Errors79
Procedure: Changing The Service Ip Address Of A Node Canister79
Procedure: Initializing A Clustered System With A Usb Flash Drive Without Using The Initialization Tool80
Procedure: Initializing A Clustered System Using The Service Assistant81
Procedure: Reseating A Node Canister83
Procedure: Powering Off Your System83
Procedure: Collecting Information For Support84
Procedure: Rescuing Node Canister Software From Another Node (Node Rescue)85
San Problem Determination86
Fibre Channel Link Failures86
Servicing Storage Systems87
Chapter 7. Recovery Procedures89
Recover System Procedure89
When To Run The Recover System Procedure90
Fix Hardware Errors90
Performing System Recovery Using The Service Assistant92
Recovering From Offline Vdisks Using The Cli94
What To Check After Running The System Recovery95
Backing Up And Restoring The System Configuration96
Backing Up The System Configuration Using The Cli97
Restoring The System Configuration99
Deleting Backup Configuration Files Using The Cli102
Chapter 8. Replacing Parts103
Preparing To Remove And Replace Parts103
Replacing A Node Canister103
Replacing An Expansion Canister105
Replacing An Sfp Transceiver107
Replacing A Power Supply Unit For A Control Enclosure109
Replacing A Power Supply Unit For An Expansion Enclosure113
Replacing A Battery In A Power Supply Unit117
Releasing The Cable Retention Bracket121
Replacing Enclosure End Caps125
Replacing A Sas Cable125
Replacing A Control Enclosure Chassis126
Replacing An Expansion Enclosure Chassis131
Replacing The Support Rails134
Storwize V7000 Replaceable Units135
Chapter 9. Event Reporting139
Viewing The Event Log139
Managing The Event Log140
Describing The Fields In The Event Log140
Event Notifications141
Power-On Self-Test141
Understanding The Error Codes142
Event Ids142
Informational Events142
Error Event Ids And Error Codes146
Node Error Code Overview157
Clustered-System Code Overview158
Error Code Range158
Appendix. Accessibility Features For Ibm Storwize V7000177
Electronic Emission Notices181
Federal Communications Commission (Fcc) Statement181
Industry Canada Compliance Statement182
Australia And New Zealand Class A Statement182
European Union Electromagnetic Compatibility Directive182
Germany Electromagnetic Compatibility Directive182
People's Republic Of China Class A Statement183
Taiwan Class A Compliance Statement184
Taiwan Contact Information184
Japan Vcci Council Class A Statement184
Japan Electronics And Information Technology Industries Association Statement184
Korean Communications Commission Class A Statement185
Russia Electromagnetic Interference Class A Statement185