Procedure: Resetting Superuser Password; About This Task - IBM Storwize V7000 Troubleshooting And Maintenance Manual

You might encounter this problem during initial setup or when running commands
if you are using your own USB flash drive rather than the USB flash drive that
was packaged with your order.
If you encounter this situation, verify the following items:
v That an satask_result.html file is in the root directory on the USB flash drive.
v If there is a satask_result.html file, check the first entry in the file. If there is
v If there is a status output for the time the USB flash drive was used, then the

Procedure: Resetting superuser password

You can reset the superuser password to the default password of passw0rd by
using a USB flash drive command action.

About this task

You can use this procedure to reset the superuser password if you have forgotten
the password. This command runs differently depending on whether you run it on
a node canister that is active in a clustered system.
Note: If a node canister is not in active state, the superuser password is still
required to log on to the service assistant.
It is possible to configure your system so that resetting the superuser password
with the USB flash drive command action is not permitted. If your system is
configured this way, there is no work-around. Contact the person who knows the
password.
To use a USB flash drive to reset the superuser password, see "USB flash drive and
Initialization tool interface" on page 36.
See also "Problem: Unable to log on to the management GUI" on page 45.
Results
If the node canister is active in a clustered system, the password for superuser is
changed on the clustered system. If the node canister is not in active state, the
superuser password for the node canister is changed. If the node canister joins a
clustered system later, the superuser password is reset to that of the clustered
system.
If the file does not exist, then the following problems are possible:
– The USB flash drive is not formatted with the correct file system type. Use
any USB flash drive that is formatted with FAT32 file system on its first
partition; for example, NTFS is not a supported type. Reformat the key or use
a different key.
– The USB port is not working. Try the key in the other USB port.
– The node is not operational. Check the node status using the LEDs. See
"Procedure: Understanding the system status using the LEDs" on page 54.
no entry that matches the time the USB flash drive was used, it is possible that
the USB port is not working or the node is not operational. Check the node
status using the LEDs. See "Procedure: Understanding the system status using
the LEDs" on page 54.
satask.txt file was not found. Check that the file was named correctly. The
satask.txt file is automatically deleted after it has been processed.
Chapter 6. Resolving a problem
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