Diagnostics For Exx, Bad Nvm, Or Ill Nvm Errors - Printronix P8000 SERIES Maintenance Manual

Chapter 3

Diagnostics for EXX, BAD NVM, or ILL NVM Errors

Diagnostics for EXX, BAD NVM, or ILL NVM Errors
If the printer displays LCD error messages such as 'E03E DSI CXIWX", "BAD
NVM", or "ILL NVM", reboot the printer (turn power off then back on) and
continue. If the problem persists, then invoke a diagnostic option that will
capture the failure dump in a flash file that can be later uploaded from
PrintNet Enterprise Suite and sent to Printronix Customer Support Center for
analysis
(see Appendix H, page 487).
This diagnostic option must be enabled for the printer to capture the
information. If you choose to perform this diagnostic perform the following
procedure:
1. Within the DIAGNOSTICS section, set the menu Auto Dump to Enable..
2. When the failure happens, reboot the printer and wait for it to power up
again.
3. Within the ADVANCED USER section, go to Main File System submenu
and then to View File List.
4. Verify that files 'autodmp1' or 'autodmp2' are present in the file list.
5. If present, use PrintNet Enterprise Suite to upload these files to your host
computer.
6. Contact Printronix Customer Support Center and send them the files
along with the printer's configuration printout. Refer to the PrintNet
Enterprise Suite User's Manual on how to accomplish these tasks.
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