Panasonic KX-HTS824 Feature Manual page 31

[FWD Busy] When extensions or extension groups user's line is busy.
[FWD NA (No Answer)] When extensions or extension groups user does not answer within a
preprogrammed time.
[FWD Busy/NA] When extensions or extension groups user's line is busy or the user does not answer within
a preprogrammed time.
Important
If FWD setting is OFF, and the extension user doesn't answer the incoming call within the pre-
programmed time (FWD No Answer Time), the call will be disconnected forcefully.
If the incoming call is from an analog trunk, the caller is charged.
As explained above, it is recommended to set the item long enough to avoid as many charges to the
caller as possible when the FWD setting is OFF and an incoming call is received from an analog trunk.
For more information, refer to "2.3.2 PBX Configuration—[2-2] Extension—Phone-FWD/DND－FWD No
Answer Time" in the Programing Item List.
You can also prevent the call from being forcefully disconnected by setting an FWD destination. To allow
the caller to leave a message, it is recommended to set the FWD destination below to "Voice Mail". For
more information, refer to "2.3.2 PBX Configuration—[2-2] Extension—Phone-FWD/DND－Destination
Number" in the Programing Item List.
If you set your e-mail address to the item below, you can also receive an e-mail with the recorded
message attached. For more information, refer to "2.3.2 PBX Configuration—[2-2] Extension—Phone-
Voice Mail－Send Email when Message is left" in the Programing Item List.
3.1.9 Call Forwarding (FWD)
Feature Manual 31