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Thank you for purchasing this Panasonic product.
Please read this manual carefully before using this product and save this manual for future use.
In particular, be sure to read "1.1.1 For Your Safety" before using this product.
KX-HTS Series: PJMPR Software File Version 001.10000 or later
Manuals and supporting information are provided on the Panasonic Web site at:
http://www.panasonic.net/pcc/support/pbx
Feature Manual
Hybrid IP-PBX
KX-HTS824
Model No.
KX-HTS32

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Table of Contents

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   Summary of Contents for Panasonic KX-HTS824

  • Page 1 Please read this manual carefully before using this product and save this manual for future use. In particular, be sure to read "1.1.1 For Your Safety" before using this product. KX-HTS Series: PJMPR Software File Version 001.10000 or later Manuals and supporting information are provided on the Panasonic Web site at: http://www.panasonic.net/pcc/support/pbx...
  • Page 2: Other Information

    Introduction About this Feature Manual This Feature Manual is designed to serve as an overall feature reference for the Panasonic Hybrid IP-PBX.facilities. It explains what this PBX can do, and how to obtain the most out of its many features and facilities.
  • Page 3 Introduction • Throughout this manual, phone displays and other displays are shown in English. Other languages may be available, depending on the country or area. • In this manual, the suffix of each model number (e.g., KX-HTS824SX) is omitted unless necessary. •...
  • Page 4 Introduction Feature Manual...
  • Page 5: List Of Abbreviations

    List of Abbreviations List of Abbreviations DTMF Dual Tone Multi-Frequency Automated Attendant Call Forwarding Automatic Call Distribution Automatic Route Selection Light Emitting Diode Call Detail Record Outgoing Message Calling Line Identification CLIP Calling Line Identification Presentation CLIR Personal Identification Number Calling Line Identification Restriction Class of Service RSSI...
  • Page 6 List of Abbreviations Feature Manual...
  • Page 7: Table Of Contents

    Table of Contents Table of Contents 1 For Your Safety ..................9 For Your Safety ......................10 1.1.1 For Your Safety ......................10 2 Feature Number Lists ................13 Feature Number Lists ....................14 2.1.1 Feature Number Lists for User ..................14 2.1.2 Programming by Dial for Manager ................
  • Page 8 Table of Contents 3.8.2 Call Transfer-Unscreened .................... 55 3.8.3 Call Transfer-Blind ......................56 3.8.4 Call Splitting ........................57 Conference Features ..................... 58 3.9.1 Three-party Conference ....................58 3.9.2 Meet-me conference ..................... 58 3.10 Paging Features ......................59 3.10.1 Paging .......................... 59 3.11 External Device Features ....................
  • Page 9: For Your Safety

    Section 1 For Your Safety Feature Manual...
  • Page 10: For Your Safety

    1.1 For Your Safety 1.1 For Your Safety 1.1.1 For Your Safety Description To prevent personal injury and/or damage to property, be sure to observe the following safety precautions. The following symbols classify and describe the level of hazard and injury caused when this unit is operated or handled improperly.
  • Page 11 1.1.1 For Your Safety The PBX has no passwords set initially. For security, select an installer password as soon as the PBX system is installed at the site. Change the passwords periodically. It is strongly recommended that passwords of 16 numbers or characters be used for maximum protection against unauthorized access.
  • Page 12 1.1.1 For Your Safety Feature Manual...
  • Page 13: Feature Number Lists

    Section 2 Feature Number Lists Feature Manual...
  • Page 14: Feature Number Lists

    2.1 Feature Number Lists 2.1 Feature Number Lists 2.1.1 Feature Number Lists for User Description It is possible to change extension settings by dialing from an extension. In addition, dialing feature numbers allows you to use those features. Operation Dial the following feature numbers from an extension. Feature numbers are specified in 2.2.4 PBX Configuration—[1-4] System—Numbering Plan in the Programming Item List.
  • Page 15: Programming By Dial For Manager

    2.1.2 Programming by Dial for Manager [Feature List] Feature Function Name Number Parameter References (Default) Trunk Line / Trunk Group [#] [Trunk line Group Number] 3.2.3 Line Access, Trunk [Destination phone number] Line Group [0] [Single Trunk line Number] 3.2.4 Line Access, Trunk [Destination phone number] Line Idle Line Access (Local...
  • Page 16 2.1.2 Programming by Dial for Manager Operation Dial the following feature numbers from the Manager extension. Feature numbers are specified in 2.2.4 PBX Configuration—[1-4] System—Numbering Plan in the Programming Item List. When dialing is complete and the settings are changed, the call will be disconnected after the confirmation tone is heard.
  • Page 17 2.1.2 Programming by Dial for Manager PIL Reference 2.3.1 PBX Configuration—[2-1] Extension—Port 2.4 PBX Configuration—[3] Trunk 3 Network Configuration 4.2 Maintenance—[1] Management Feature Manual...
  • Page 18 2.1.2 Programming by Dial for Manager Feature Manual...
  • Page 19: Call Control Features

    Section 3 Call Control Features Feature Manual...
  • Page 20: Incoming Call Features

    3.1 Incoming Call Features 3.1 Incoming Call Features 3.1.1 Calling Line Identification (CLI) Distribution & Call Block Description Directs an incoming Trunk line call to a preprogrammed destination when the caller's identification number (e.g., Caller ID) matches the number in the System Speed Dialing Table that is used as the Caller ID Table. Each Caller ID number (telephone number for each System Speed Dialing number) can have its own destination.
  • Page 21 3.1.1 Calling Line Identification (CLI) Distribution & Call Block Before modification: 050-1234-5678 ↓ After modification: 9-050-1234-5678 (Add "9") CLI Destination Directs an incoming call to a pre-programmed destination when the modified number matches the number in the System Speed Dialing table. For the incoming call destination setting of System Speed Dialing, the extension number (including floating extension number) and "Disconnect"...
  • Page 22 3.1.1 Calling Line Identification (CLI) Distribution & Call Block [Flow Chart] A trunk call is received. Is there Caller ID? Incoming Call Disable Block when No Caller ID? Caller ID Modification by Length of Digits Enable Leading Caller ID matches (Area Code/Long Distance) Leading number check...
  • Page 23: Direct Inward Dialing (did)/direct Dialing In (ddi)

    3.1.2 Direct Inward Dialing (DID)/Direct Dialing In (DDI) Conditions Note [Caller ID Modification] If "–" is included in the received Call ID, it is ignored by the Call ID modification. [Caller ID Modification by Length of Digits] • The length of digits for National must be set smaller than International.
  • Page 24: Direct In Line (dil)

    3.1.3 Direct In Line (DIL) Conditions Note It is possible to modify (remove/add) the common incoming call Example: destinations received by each SIP carrier. • Remove Digit: 6 • Additional Dial: 10 Received number: 87654321 ↓ Modified number: 1021 (Remove the first 6 digits, and add "10"...
  • Page 25: Disa (direct Inward System Access)

    3.1.4 DISA (Direct Inward System Access) 3.1.4 DISA (Direct Inward System Access) Description A caller can access specific PBX features as if the caller is an SLT extension user in the PBX when the incoming call destination is a DISA floating extension number assigned to each DISA message. The caller can have direct access to features such as: •...
  • Page 26 3.1.4 DISA (Direct Inward System Access) [Flow Chart] A DISA call is received. (DISA Delayed Answer Time expires) The PBX answers the call. (DISA OGM Mute Time expires) DISA OGM (DISA Wait Time after OGM expires) Cyclic tone, A number is dialed. Nothing is dialed.
  • Page 27: Disa-aa (ivr)

    3.1.5 DISA-AA (IVR) Important FWD No Answer Time is used as the timer for forced call disconnection. For more information, refer to 3.1.9 Call Forwarding (FWD). Conditions Note Up to 10 messages can be recorded as guidance for automatic Messages can be recorded for response.
  • Page 28: Fax Detection

    3.1.6 FAX Detection Conditions Note The following number cannot be set as DISA-AA Destination: • Trunk Line / Trunk Group, Idle Line Access (Refer to 2.1.1 Feature Number Lists for User) • Doorphone (Refer to 3.11.1 Doorphone Call) • Built-in VM (Refer to 5 Voice Mail Features) It is possible to register destination numbers for 0 to 9 for each OGM.
  • Page 29: Caller Id

    3.1.7 Caller ID PIL Reference 2.4.5 PBX Configuration—[3-5] Trunk—DISA 3.1.7 Caller ID Description The PBX receives caller information, such as the caller's name, telephone number, date and time, through the Trunk line. This information can then be shown on the phones with a display. Conditions [For SLT extensions] Conditions...
  • Page 30: Call Pickup

    3.1.8 Call Pickup PIL Reference 2.3.1 PBX Configuration—[2-1] Extension—Port—Analog Extension 2.4.1 PBX Configuration—[3-1] Trunk—Port—Analog - Basic 2.4.6 PBX Configuration—[3-6] Trunk—Analog CO Property 3.1.8 Call Pickup Description An extension user can answer a call ringing at any other extension. There are two types of Call pickup (Directed/Group). Operation [Directed call pickup] •...
  • Page 31 3.1.9 Call Forwarding (FWD) [FWD Busy] When extensions or extension groups user's line is busy. [FWD NA (No Answer)] When extensions or extension groups user does not answer within a preprogrammed time. [FWD Busy/NA] When extensions or extension groups user's line is busy or the user does not answer within a preprogrammed time.
  • Page 32 3.1.9 Call Forwarding (FWD) [Flow chart] For incoming call to extension: Incoming call to extension Invalid DND settings valid? Valid FWD ALL Valid settings valid? Invalid Start FWD NA timer Invalid Begin call (Incoming (Incoming call from call transmission) analog trunk) FWD Busy or FWD Busy &...
  • Page 33 3.1.9 Call Forwarding (FWD) For incoming call to extension group: Incoming call to extension group Group FWD Valid ALL settings valid? Invalid Start FWD NA timer Invalid (Incoming call from Start incoming call analog trunk) to group members Group FWD Valid Busy or FWD Busy &...
  • Page 34 3.1.9 Call Forwarding (FWD) When setting is complete, a confirmation tone is heard. Conditions Conditions Note A call can only be automatically forwarded one time. (Except FWD Example: If Extension A's FWD settings are as follows, when Extension A receives a call, only Extension B will receive the call (it will not be forwarded to Extension C): •...
  • Page 35: Do Not Disturb (dnd)

    3.1.10 Do Not Disturb (DND) Conditions Note Call Waiting is preferred to FWD (Busy). The FWD address extension will be processed as an incoming call when the FWD address extension cannot be forwarded during the call. PIL Reference 2.3.1 PBX Configuration—[2-1] Extension—Port 2.3.2 PBX Configuration—[2-2] Extension—Phone 2.3.4 PBX Configuration—[2-4] Extension—Extension Group 3.1.10 Do Not Disturb (DND)
  • Page 36: Distinctive Ringtone

    3.1.11 Distinctive Ringtone 3.1.11 Distinctive Ringtone Description It is possible to select the type of ring tone pattern that arrives at an extension for each type of incoming call, etc. This feature is only available for SLT and KX-HDV series SIP phones. Conditions Conditions Note...
  • Page 37: Calling Party Control (cpc) Signal Detection

    3.1.13 Calling Party Control (CPC) Signal Detection Conditions Note The extension will be received an Extension Group call when the When the extension is received status of the extension is as follows: an Extension Group call, the FWD setting for the extension is •...
  • Page 38: Making Call Features

    3.2 Making Call Features PIL Reference 2.4.1 PBX Configuration—[3-1] Trunk—Port—Analog - CPC Detection 3.2 Making Call Features 3.2.1 Emergency Call Description An extension user can dial preprogrammed emergency numbers after seizing a Trunk line regardless of the restrictions imposed on the extension. The emergency number "911"...
  • Page 39: Line Access, Trunk Line Group

    3.2.3 Line Access, Trunk Line Group Conditions Note Extension users can make an outside call without entering the Idle See 3.5.1 ARS Line Access (Local Line Access) number in the following case: The Idle Line Access (Local Line Access) number is not set in the system, and the outside telephone number does not match the registered extension number or feature number.
  • Page 40: Calling Line Identification Presentation (clip)

    3.2.5 Calling Line Identification Presentation (CLIP) Conditions Conditions Note Trunk line numbers can be referred on a trunk port basis. Each trunk can be disabled by setting Attribution to No Connect in Web Maintenance Console. In the Web Maintenance Console setting, the installer can specify Refer to 2.3.1 PBX Configuration the Idle Line Access number to be used for each extension.
  • Page 41: Intercom Calling

    3.2.6 Intercom Calling 3.2.6 Intercom Calling Description An extension user can call another extension user. About the floating extension number Virtual extension numbers can be assigned to resources to make them appear as extensions. This feature is also known as Floating Station. These numbers are defined as floating extension numbers and can be assigned as a group extension number etc.
  • Page 42: Video Communication For Intercom Call

    3.2.8 Video Communication for Intercom Call Conditions Conditions Note It is possible to redial a maximum of 32 digit dial numbers. Numbers dialed after starting the conversation are not stored in the redial memory. When executing Walking COS, the extension being operated will store the redial memory.
  • Page 43: Memory Dialing Features

    3.3 Memory Dialing Features PIL Reference 2.3.1 PBX Configuration—[2-1] Extension—Port—SIP Extension 3.3 Memory Dialing Features 3.3.1 System Speed Dial Description An extension user can make calls using abbreviated dialing for frequently dialed numbers which are stored in the PBX system data. Operation Enter the System Speed Dialing feature number and the System Speed Dialing number while hearing a dial tone.
  • Page 44: Toll Restriction (trs)/call Barring (barring) Features

    3.4 Toll Restriction (TRS)/Call Barring (Barring) Features Conditions Conditions Note Up to 20 Quick Dialing numbers can be assigned in Web Maintenance Console. It is possible to register a System Speed Dial as a Quick Dialing destination (Phone Number). It is not possible to register a Quick Dial number as the Quick Dialing destination (Phone Number).
  • Page 45 3.4.1 Toll Restriction (TRS) [Flow chart] Was the call forwarded? Is the Fwd The restriction level destination a Speed for Speed Dialing of an dial number? extension set to Fwd is applied. The restriction level for Dial Lock for the Remote Dial operated extension Lock?
  • Page 46: Walking Cos (trs Level)

    3.4.2 Walking COS (TRS level) PIL Reference 2.5 PBX Configuration—[4] TRS/ARS—Leading digits 2.5 PBX Configuration—[4] TRS/ARS—Account code 2.5 PBX Configuration—[4] TRS/ARS—Options 3.4.2 Walking COS (TRS level) Description A user can enter his extension number and extension personal identification number (PIN) at another extension, to make the call using his TRS level.
  • Page 47: Account Code Entry

    3.4.3 Account Code Entry 3.4.3 Account Code Entry Description An account code is used to identify outgoing trunk calls for accounting and billing purposes. The account code is appended to the CDR call record. Operation Enter the Account Code Entry feature number, enter the account code, and then seize a trunk to make a call.
  • Page 48: Extension Dial Lock

    3.4.5 Extension Dial Lock Conditions Note Call Duration timers can be programmed individually as follows: • While the timer in (1) is in (1). Extension-CO/Extension Duration Time (x60s) operation, if the communication (2). CO-CO Duration Time (x60s) changes to a Trunk-to-Trunk call, the timer in (1) continues and the timer in (2) starts to operate simultaneously.
  • Page 49: Automatic Route Selection (ars) Features

    3.5 Automatic Route Selection (ARS) Features Conditions Conditions Note Extension Dial Lock (Local Dial Lock) can be set for each phone through Web Maintenance Console. (Including User level account) Dial Lock (Remote Dial Lock) for other extensions by Installer is set Programming Item List through Web Maintenance Console for each extension.
  • Page 50: Busy Line/busy Party Features

    3.6 Busy Line/Busy Party Features TRS Level (COS) ARS Carrier Leading Digits Priority-1 Priority-2 Priority-3 If the dialed number is 0921234567, "A telecom" is selected as the ARS Carrier. ARS Carrier Table This table allows you to set the following settings for each ARS Carrier: •...
  • Page 51: Holding Features

    3.7 Holding Features Operation [Disconnecting the current call] The current call is disconnected by going on-hook during a conversation and if a call rings, go off-hook. [Placing the current call on hold] For All Extensions: Execute the call holding operation (Refer to 3.7.1 Call Hold). Then go on-hook, and go off-hook again. For KX-HDV series SIP phones: Press the DN key on an extension which displays incoming calls during a conversation.
  • Page 52: Call Park

    3.7.2 Call Park Conditions Conditions Note The following calls cannot be held: • DISA (Refer to 3.1.4 DISA (Direct Inward System Access)) • Meet Me (Refer to 3.9.2 Meet-me conference) • Doorphone (Refer to 3.11.1 Doorphone Call) • Built-in VM (Refer to 5 Voice Mail Features) •...
  • Page 53: Music On Hold

    3.7.3 Music on Hold Conditions Note When an extension user operates Call Park, A Park area number (01-24) will be specified automatically. If a parked call is not retrieved within a preprogrammed time period If the operated extension does (Hold Recall (s)), the operated extension rings. If Hold Recall (s) is not answer the call within a set to 0, this feature is disabled.
  • Page 54: Transferring Features

    3.8 Transferring Features PIL Reference 2.2.2 PBX Configuration—[1-2] System—MOH 3.8 Transferring Features 3.8.1 Call Transfer-Screened Description It is possible to transfer a trunk or an extension which is in a conversation to another extension after confirming by speaking with the other party at the transfer destination. Call Transfer—Screened is also known as Call Transfer with Announcement.
  • Page 55: Call Transfer-unscreened

    3.8.2 Call Transfer-Unscreened PIL Reference 2.3.1 PBX Configuration—[2-1] Extension—Port 3.8.2 Call Transfer-Unscreened Description This feature transfers a trunk or an extension in a conversation to another extension without speaking to the other party at the transfer destination, with the caller being transferred hearing a ring back tone while the transfer destination is being called.
  • Page 56: Call Transfer-blind

    3.8.3 Call Transfer-Blind Conditions Note When the transfer destination is an extension: Refer to 3.1.9 Call Forwarding If the transfer destination does not answer within the pre- (FWD) programmed time period (FWD No Answer Time), either FWD NA or Transfer Recall will operate. When the transfer destination is a trunk: If the transfer destination does not answer within 180 seconds, Transfer Recall will operate.
  • Page 57: Call Splitting

    3.8.4 Call Splitting • If a call cannot be transferred to the transfer destination (e.g. when the transfer destination is on another call), the Transfer Recall immediately operates. Conditions Conditions Note The following cannot be set as transfer destinations: • DISA (Refer to 3.1.4 DISA (Direct Inward System Access)) •...
  • Page 58: Conference Features

    3.9 Conference Features 3.9 Conference Features 3.9.1 Three-party Conference Description During a two-party conversation, an extension user can add a third party to the conversation, thereby establishing a three-party conference call. Operation Perform Three-party Conference using the following procedure: For SIP phone: •...
  • Page 59: Paging Features

    3.10 Paging Features Conditions Conditions Note SLT and KX-NTV series cannot access a Meet-me conference room. When only one party is in the conference room, Music on hold will be heard If the wrong access code is entered, the extension user will hear the busy tone.
  • Page 60: External Device Features

    3.11 External Device Features Conditions Note When the Extension group receives the paging call, if all extension group member cannot answer the paging call, the Caller will hear the busy tone. Paging calls are targeted for limited simultaneous calls. Refer to 2.3.3 System Capacity in Getting Started If more than 2 Remote extensions are included in paging or paged member, paging doesn't work.
  • Page 61: Door Open

    3.11.2 Door Open Conditions Note FWD/DND settings of the extension will ignore incoming calls from Reference: Doorphone. 3.1.9 Call Forwarding (FWD) 3.1.10 Do Not Disturb (DND) PIL Reference 2.3.5 PBX Configuration—[2-5] Extension—Doorphone 3.11.2 Door Open Description An extension user can unlock the door for a visitor using his telephone. The door can be unlocked by extension users who are allowed to unlock the door through Web Maintenance Console.
  • Page 62: Other Features

    3.12 Other Features 3.12 Other Features 3.12.1 Time Service Description Time service modes are used by many PBX features to determine how they will function during different times of day. For example, incoming calls can be directed to sales staff during the day and to a Voice Mail at night, extension users can be prohibited from making long-distance calls during lunch time, etc.
  • Page 63 3.12.2 CDR (Call Detail Record) Note This CDR data can be used just for reference. This is because an accurate duration of a call may not be counted by CDR data, when the call is transferred (Call Transfer) or parked (Call Park). CDR file information recording is as follows: Column Item...
  • Page 64 3.12.2 CDR (Call Detail Record) Column Item Description Unique ID Used as developer’s information. Item names are not recorded in the CDR file. [Channel Information] Terminal/ Channel Note Extension type Information DAHDI/n-m n indicates the port number as follows: Analog trunk •...
  • Page 65 3.12.2 CDR (Call Detail Record) Account Source Destination Caller Callee Feature Option 1 Option 2 Code Channel Channel 12345678 DAHDI/9- DAHDI/ 555555 DAHDI/4-1 Dial 4/9108,, Answer Total Talking Start Time End Time Status Unique ID Time Duration Duration 2016/6/9 2016/6/9 2016/6/9 ANSWERED 1465459708...
  • Page 66: E-mail Notification Features

    3.12.3 E-mail Notification Features 3.12.3 E-mail Notification Features Description This function notifies each type of event information that has occurred within/outside the PBX by e-mail. As the PBX actively sends "Failure information" and "VM absence record notice", etc. by e-mail, quick maintenance implementation and timely access to incoming call information becomes possible.
  • Page 67 3.12.4 Outgoing Message (OGM) (Refer to 2.1.2 Programming by Dial for Manager) Go on-hook to finish recording the OGM. Conditions Conditions Note The operation to record/delete/playback for OGMs is only available When operated from an for an extension which is authorized to operate as a manager unauthorized extension, a busy through Web Maintenance Console.
  • Page 68 3.12.4 Outgoing Message (OGM) Feature Manual...
  • Page 69: Flexible Button Features

    Section 4 Flexible Button Features Feature Manual...
  • Page 70: Dss Key

    4.1 DSS Key 4.1 DSS Key Description It is possible to set DSS (Direct Station Selection) to the Flexible buttons of a KX-HDV series SIP phone. Flexible buttons can be set for each user through Web Maintenance Console. Note • The DSS key will be available in 10 minutes after System Data is saved by Web Maintenance Console.
  • Page 71: Dn Key

    4.4 DN Key 4.4 DN Key Description It is possible to set a DN (Directory Number) key to a Flexible button of a KX-HDV series SIP phone (except KX-HDV100). For more information about this feature, refer to the manual for your telephone. Flexible buttons can be set for each user through Web Maintenance Console.
  • Page 72 4.4 DN Key Feature Manual...
  • Page 73: Voice Mail Features

    Section 5 Voice Mail Features Feature Manual...
  • Page 74: Mailbox Recording

    5.1 Mailbox Recording 5.1 Mailbox Recording Description When an incoming call is received by an extension or an Extension Group, and if there is no answer or the line is busy for a preset time, this function allows conversations forwarded to Voice Mail to be recorded in the mailbox, if the mailbox is available.
  • Page 75: Voice Mail Menu

    5.2 Voice Mail Menu Conditions Note When the total time of the recorded message has reached the entire recording time limit, the message is automatically deleted from the oldest. In this case, 5% of the messages of the total recording time limit is deleted.
  • Page 76: Personal Greeting (no Answer, Busy, Temporary Greeting)

    5.3 Personal Greeting (No Answer, Busy, Temporary Greeting) Condition Conditions Note Extension PIN will also be changed when the mailbox password is Refer to 3.4.5 Extension Dial changed by the Voice Mail menu operation. Lock After main menu is played, if the extension user who listens to the menu does not enter the dial, the same menu will repeat twice.
  • Page 77: Message Notification By E-mail

    5.4 Message Notification by E-mail Conditions Note Greeting messages cannot be reset to the default message, If Unavailable Greeting and Busy Greeting are recorded. When Name is recorded, directly before playing back the default Name cannot be played back when message, the Name and message will be played.
  • Page 78 Note Feature Manual...
  • Page 79 Note Feature Manual...
  • Page 80 Web Site: http://www.panasonic.com/ Copyright: This material is copyrighted by Panasonic System Networks Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic System Networks Co., Ltd.

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