3 | P a g e Installation Desk Setup 1. Attach the stand by inserting the stand into the slots as shown below (Figure 1-1). Figure 1-1: Attaching the Stand 2. Connect the Ethernet cable, the handset and the AC adapter as shown below. If desired, an optional headset or computer pass-through can also be connected to the phone (Figure 1-2).
4 | P a g e Wall Mounting Before attempting to mount the Panasonic KX-HDV130 phone to a wall, make sure the wall and the attachment method is strong enough to support the weight of the phone. Insert the tabs of the wall mounting adapter in to the designated openings in the base, and then slide the wall mounting adapter in the direction of the arrow until it clicks (Figure 1-3).
5 | P a g e Once you have connected the Wall Mount Plate to the phone via the tabs, follow the steps below (Figure 1-4): 1. Fasten the wall mounting adapter to the base with the small screw. 2. Connect the AC adapter and handset cord. 3.
6 | P a g e Location of Controls The image below shows the standard buttons on the Panasonic KX-HDV130 (Figure 2-1). Figure 2-1: Button Map Figure 2-1 Key 1. ENTER – used to confirm a selected 10. REDIAL 11. HEADSET item.
7 | P a g e Provisioning Instructions Before you can make calls with the Panasonic KX-HDV130, it must be added to your Nextiva account, assigned to a user, and provisioned. NextOS 3.0 Beta Portal 1. For Administrators, log in to the NextOS 3.0 Beta portal by visiting www.nextiva.com and clicking on the customer Login found at the top right.
8 | P a g e 7. Select the Panasonic KX-HDV130 phone from the drop-down list below the Own Device radio button (Figure 3-3). Figure 3-3: Select Model 8. Enter the MAC address in the MAC Address text box (Figure 3-4).
Figure 3-5: Confirmation Message Checking the Firmware Before attempting to provision a Panasonic KX-HDV130 phone using the instructions below, make sure that the phone is on firmware version 2.040 or higher. If it is on an older version of the firmware, the phone may fail to register or be unable to make/receive calls.
10 | P a g e 6. Verify the firmware version that displays on the screen is version 2.040 or higher. If it is, skip to the section titled Entering the Provisioning Server. If the firmware version is lower than 2.040, follow the instructions below to upgrade the firmware (Figure 3-19).
(Figure 3-23). Figure 3-23: Save Firmware Changes 11. The firmware on your Panasonic KX-HDV130 has now been updated. NOTE: When this phone is power cycled for any reason, the embedded web feature is turned off and must be turned back on.
12 | P a g e Entering the Provisioning Server If the Panasonic KX-HDV130 phone was purchased from Nextiva, then the phone should arrive with the provisioning address already programmed into the phone. If the phone was purchased from a third party, or if the phone required a factory reset, you will need to manually enter the provisioning address in to the phone.
14 | P a g e 8. Click the Save button. The phone should reboot. If it does not, manually reboot the phone by temporarily disconnecting the AC adapter from the back of the phone and reconnecting it (Figure 3-28). Figure 3-28: Save Provisioning Changes The phone should then provision and register.
Correcting the Time If the Panasonic KX-HDV130 does not display the correct time, first check the time zone assigned to the user in the NextOS 3.0 Beta portal. If the time zone is correct, you need to adjust the time zone settings in the phone itself.
16 | P a g e 6. Click the System tab at the top of the screen (Figure 4-3). Figure 4-3: System Tab 7. Click Time Adjust Settings on the left side of the screen (Figure 4-4). Figure 4-4: Time Adjust Settings 8.
This feature is commonly used by administrative assistants for ease of call transfer, and by call center managers to assist in monitoring their employees. The Panasonic KX-HDV130 is a two-line phone, so if you do not want to use the phone’s second line for line mirroring (see Line Mirroring above), both line keys can be used to update the status of the Busy Lamp Field.
Panasonic KX-HDV130 phone. Speed Dials While it is possible to set up speed dials through the menu on the Panasonic KX-HDV130, setting up speed dials using Nextiva’s included speed dial features is preferred. Doing so will ensure your speed dials are not lost in the event of hardware failure.
19 | P a g e 3. From the main dashboard, click Manage in the Users tile (Figure 4-8). Figure 4-8: Manage Users 4. Hover your cursor over the user for whom you want to set up speed dials, and click the pencil icon to the right (Figure 4-9).
To set up this feature, contact Nextiva Support. NOTE: If you will be setting up ACD capabilities on the Panasonic KX-HDV130 phone, you will not be able to set up line mirroring or BLF. Both of the programmable keys on the right side of the phone will be dedicated to ACD features and not available for other use.
(middle softkey). NOTE: If you dial the full 10 digit phone number of the party you want to call, the Panasonic KX-HDV130 will automatically start dialing, so pressing the Call softkey will not be necessary. 3. When finished with the call, go on-hook to disconnect the call.
24 | P a g e Making a Second Call Before attempting to make a second call, you must first contact Nextiva Support to set up line mirroring as per the section titled “Line Mirroring” in Additional Setup. Using the Handset: 1.
25 | P a g e Accepting a Call Using the Handset: 1. While the phone is ringing, go off-hook. Using the Speakerphone: 1. While the phone is ringing, press the SP-PHONE button on the bottom-right of the phone. Using a Headset (optional): 1.
26 | P a g e Terminating a Call Using the Handset: 1. While on a call, go on-hook. Using the Speakerphone: 1. While on a call, press the SP-PHONE button on the bottom-right of the phone. Using a Headset (optional): 1.
Checking Voicemail When you have a new voicemail message, the Panasonic KX-HDV130 phone displays Voice MSG:XXX on the screen (where XXX is the number of the messages), and the message waiting indicator light on the upper-right of the phone slowly flashes blue.
Panasonic KX-HDV130 phone. Call Lists The Panasonic KX-HDV130 does not store missed calls, incoming calls, or outgoing calls locally on the phone. Because of this, the phone can be safely rebooted without losing your call logs.
In order for an agent to change their ACD state for the queues in the call center they are assigned to from the Panasonic KX-HDV130 phone, ACD functionality needs to be enabled on the phone. To do this, see the Automatic Call Distribution (ACD) section above.
LINE 1/P1 button on the right side of the phone until the status light above the LINE 1/P1 button changes to solid red. It does not matter whether there is still a call in progress on the Panasonic KX- HDV130 phone when you do this.
31 | P a g e Using Speed Dials Using the Handset: 1. Go off-hook. 2. Enter #, then enter the speed dial number on the keypad, and press the Call softkey (middle softkey) on the phone. 3. When finished with the call, go on-hook to disconnect the call. Using the Speakerphone: 1.
32 | P a g e Additional Features Do Not Disturb (DND) The Panasonic KX-HDV130 phone does not have a dedicated DND button. DND can be turned on or off using feature access codes, or through the menu on the phone. Using Feature Access Codes: 1.
The Panasonic KX-HDV130 can be factory reset from the device or through the web interface. From the web interface: You will need to navigate to the web interface of the Panasonic KX-HDV130, follow the steps below to access the web interface, and then factory reset the phone: 1.
34 | P a g e 6. Click the Maintenance tab at the top of the screen (Figure 6-3). Figure 6-3: Maintenance Tab 7. Click Reset to Defaults on the left side of the screen (Figure 6-4). Figure 6-4: Reset to Defaults 8.
9. Click the OK button when the pop-up message appears asking if you are sure you want to reset the settings (Figure 6-6). Figure 6-6: Confirm Reset 10. Your Panasonic KX-HDV130 has now completed the factory reset process. From the Panasonic KX-HDV130: 1. Press the Menu softkey (middle softkey) at the bottom of the screen.