Technical Assistance Center - Cisco 7920 User Manual

Technical Assistance Center

The Cisco TAC is available to all customers who need
technical assistance with a Cisco product, technology,
or solution. Two types of support are available: the
Cisco TAC website and the Cisco TAC Escalation
Center. The type of support that you choose depends
on the priority of the problem and the conditions
stated in service contracts, when applicable.
We categorize Cisco TAC inquiries according to
urgency:
Priority level 4 (P4)—You need information or
•
assistance concerning Cisco product capabilities,
product installation, or basic product
configuration. There is little or no impact to your
business operations.
Priority level 3 (P3)—Operational performance
•
of the network is impaired, but most business
operations remain functional. You and Cisco are
willing to commit resources during normal
business hours to restore service to satisfactory
levels.
Priority level 2 (P2)—Operation of an existing
•
network is severely degraded, or significant
aspects of your business operations are negatively
impacted by inadequate performance of Cisco
products. You and Cisco will commit full-time
resources during normal business hours to
resolve the situation.
Cisco Wireless IP Phone 7920 User Guide
Preface
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