Technical Assistance Center - Cisco 7902G Quick Start Manual

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• Register for online skill assessment, training, and
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To obtain customized information and service, you can
self-register on Cisco.com at this URL:
http://www.cisco.com

Technical Assistance Center

The Cisco TAC is available to all customers who need technical
assistance with a Cisco product, technology, or solution. Two
levels of support are available: the Cisco TAC website and the
Cisco TAC Escalation Center. The avenue of support that you
choose depends on the priority of the problem and the
conditions stated in service contracts, when applicable.
We categorize Cisco TAC inquiries according to urgency:
• Priority level 4 (P4)—You need information or assistance
concerning Cisco product capabilities, product installation,
or basic product configuration.
• Priority level 3 (P3)—Your network performance is
degraded. Network functionality is noticeably impaired,
but most business operations continue.
• Priority level 2 (P2)—Your production network is severely
degraded, affecting significant aspects of business
operations. No workaround is available.
• Priority level 1 (P1)—Your production network is down,
and a critical impact to business operations will occur if
service is not restored quickly. No workaround is available.
Cisco TAC Website
You can use the Cisco TAC website to resolve P3 and P4 issues
yourself, saving both cost and time. The site provides
around-the-clock access to online tools, knowledge bases, and
software. To access the Cisco TAC website, go to this URL:
http://www.cisco.com/tac
All customers, partners, and resellers who have a valid Cisco
service contract have complete access to the technical support
resources on the Cisco TAC website. Some services on the Cisco
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