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If you experience any hardware problem indications, you need to verify that an
easily avoidable problem is not causing the hardware problem indication. Record
any hardware problem indications and a description of the problem, and then
proceed with the instructions below.
These instructions ensure that you start resolving any hardware problems by
resetting the power to your hardware.
To determine the cause of NetVista thin client hardware problems, follow these
steps to reset the power to your hardware:
1. Power off the NetVista thin client.
2. Unplug the power supply from the electrical outlet.
3. Ensure that you properly connected all devices to the NetVista thin client. See
4. Plug the NetVista thin client power supply into a properly grounded, working
5. Power on the NetVista thin client.
6. Wait for the IBM NetVista thin client screen to appear on your monitor.
Visible hardware failure
You experience visible hardware failure during normal operation when a device
that is attached to your logic unit fails to function properly. Visible hardware
failure includes the following:
v A device that is attached to your logic unit fails to function at all.
v A device that is attached to your logic unit does not function properly.
50
IBM NetVista N2200w, Thin Client for WBT Standard 1.5 Reference
"Connecting your hardware" on page 6 for more information.
electrical outlet.
v If the IBM NetVista thin client screen appeared, and your NetVista thin client
did not indicate any hardware problems during power-on, you do not have a
hardware problem.
v If the NetVista thin client indicates a hardware problem, record any problem
indications and a description of the problem. Consult Table 11 with your
hardware problem information.
Table 11. Hardware problem resolution information
Hardware problem indications
Visible hardware failure
Audio beep sequences
LED indications
Error codes and text messages
For example:
– Your mouse cursor stops moving.
– Your monitor displays a blank screen.
– Characters do not display on your monitor when you type.
For example:
– Your monitor displays unreadable screens.
– Your mouse cursor does not move smoothly.
– Some keys on your keyboard do not respond correctly.
Where to find information
"Visible hardware failure"
"Audio beep sequences" on page 52
"LED indications" on page 53
"Error codes and text messages" on page 55
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