HP 54710A User's Reference Manual page 316

Utility Menu
Firmware Support
Print problem report
The problem report is used in case you encounter a problem using this
oscilloscope. Complete the problem report and mail or FAX it to
Hewlett-Packard.
You can print out a problem report by simply connecting a printer to the
oscilloscope, selecting printer in the Setup print menu, then pressing the
Print problem report softkey. If a printer is not available, make a copy of the
form that is at the end of this chapter.
Print firmware request
The firmware request form is designed for those who did not sign up for the
firmware notification service (option +NA0) for this oscilloscope, and who
would like Hewlett-Packard to notify them of all future software and
hardware upgrades that become available. If you signed up for option +NA0,
you do not need to fill out this form because you will automatically be
notified of future firmware upgrades. Keep in mind that this form provides
notification of upgrades only. If an upgrade has already occurred and you
want a copy of the existing upgrade, contact your nearest Hewlett-Packard
Sales Office.
You can print out a firmware request by simply connecting a printer to the
oscilloscope, selecting printer in the Setup print menu, then pressing the
Print firmware request softkey. If a printer is not available, make a copy of
the form that is at the end of this chapter.
19–15