HOME IMPORTANT NOTICE Because of the possible hazards to an inexperienced person servicing this equipment, as well as the risk of damage to the equipment, Konica Business Technolo- gies strongly recommends that all servicing be per- formed by Konica-trained service technicians only. Changes may have been made to this equipment to improve its performance after this service manual was printed.
Removal / Installation of Memory ......................4 Overall Construction (IP-423) ....................5 Tools Required ............................5 Disassembly / Reassembly (IP-423) ..................6 Removal / Installation of Compact Flash ....................6 Removal / Installation of Hard Disk ......................7 Removal / Installation of PostScript3 (Protection Chip) ................. 7 Removal / Installation of Memory ......................
Page 6
Components on the System Board ..................7 Parts Side ..............................7 Pattern side ..............................8 Components on the Printer I/F Board (IP-423) ..............9 Parts Side ..............................9 Pattern Side ..............................9 Initializing the (field optional) Hard Disk ................9...
HOME SAFETY AND IMPORTANT WARNING ITEMS SAFETY AND IMPORTANT WARNING ITEMS Read carefully the Safety and Important Warning Items described below to understand them before doing ser- vice work. IMPORTANT NOTICE Because of possible hazards to an inexperienced person servicing this print controller units as well as the risk of damage to the print controller units, Konica Corporation strongly recommends that all servicing be performed only by Konica-trained service technicians.
HOME SAFETY AND IMPORTANT WARNING ITEMS SAFETY WARNINGS MODIFICATIONS NOT AUTHORIZED BY KONICA Konica controllers for copier are renowned for their high reliability. This reliability is achieved through high-qual- ity design and a solid service network. Print controller units design is a highly complicated and delicate process where numerous mechanical, physical, and electrical aspects have to be taken into consideration, with the aim of arriving at proper tolerances and safety factors.
HOME SAFETY AND IMPORTANT WARNING ITEMS CHECKPOINTS WHEN PERFORMING ON-SITE SERVICE Print controller units are extensively tested before shipping, to ensure that all applicable safety standards are met, in order to protect the customer and customer engineer (hereafter called the CE) from the risk of injury. However, in daily use, any electrical equipment may be subject to parts wear and eventual failure.
Page 10
HOME SAFETY AND IMPORTANT WARNING ITEMS WARNING: Power Plug and Cord • When unplugging the power cord, grasp the plug, not the cable. The cable may be broken, leading to a risk of fire and electric shock. WARNING: Wiring • Never use multi-plug adapters to plug multiple power cords in the same outlet.
Page 11
HOME SAFETY AND IMPORTANT WARNING ITEMS 2. Installation Requirements WARNING: Prohibited Installation Place • Do not place the copier / print controller units near flammable materials such as curtains or volatile materials that may catch fire. A risk of fire exists. •...
Page 12
HOME SAFETY AND IMPORTANT WARNING ITEMS CAUTION: Vibration • When installing the copier / print controller units, read the Installation Guide thoroughly. Be sure to install the copier / in a print controller units level and sturdy place. Constant vibration will cause problems. •...
Page 13
HOME SAFETY AND IMPORTANT WARNING ITEMS WARNING: Safety Checkpoints • Check the exterior and frame for edges, burrs, and other damages. The user or CE may be injured. • Do not allow any metal parts such as clips, staples, and screws to fall into the print controller units.
Page 14
HOME SAFETY AND IMPORTANT WARNING ITEMS CAUTION: Safety Checkpoints • When transporting or storing electrical boards or electrical parts, be sure to contain them in an anti-static packaging. Otherwise, there is a risk that error conditions may occur. • Discharge static electricity from your body by touching metallic parts of appropriate fixtures before starting to carry out work on a carpet or at a location where the human body is likely to be charged with static electric- ity.
Page 15
HOME SAFETY AND IMPORTANT WARNING ITEMS MEASURES TO TAKE IN CASE OF AN ACCIDENT 1. If an accident has occurred, the distributor who has been notified first must immediately take emergency measures to provide relief to affected persons and to prevent further damage. 2.
Page 16
HOME SAFETY AND IMPORTANT WARNING ITEMS S-10...
HOME Chapter 1 Overview Overview of the Product IP-422/423's Capabilities The Konica IP-422/423 (referred to as the print controller hereafter) is a print controller to serve as a printer or as a network scanner when used in combination with a Konica 7022/7130/7135 copier that may be con- nected to computers or to a network.
HOME Chapter 1 Overview Principle of Operation The IP-422/423 includes 64 MB of RAM as standard so that it can rasterize image data for subsequent pages while it is sending the rasterized image date for the current page to the print engine. The memory can also be expanded to accommodate the processing of very complex print data.
Page 23
HOME Chapter 1 Overview IP-423 Overall Block Diagram Printer I/F Board Network Control Section Parallel I/F KPC01 GA Buffer/EMI-Fil (CN2) 10/100 Network Control CPU Network I/F Buffer (CN6) BaseT(X) (NCC-40) NerARM CPU Local Bus Network Control ROM Network Memory Network Control ROM...
HOME Chapter 1 Overview Options See "Print Controller specification" for details on which printer controllers support each of the options. PostScript3 (PS-343/345) Installing the optional PostScript3 chip and Compact Flash enables copiers to be used as PostScript3 print- ers. Expansion Memory (MU-404/405/411) Increasing the amount of memory enables the print controller to handle larger data files and improves print performance.
HOME Chapter 2 Disassembly / Reassembly Overall Construction (IP-422) PostScript3 Expansion memory (protection chip : PS-343) (MU-411) ard Disk Hard disk (field option) Overall Cooling ostScript Protec- on Chip etwork Interface PU Cooling Fan eat Sink ystem Board xpanded Mem- Compact Flash Cooling fan motor Tools Required...
HOME Chapter 2 Disassembly / Reassembly Disassembly / Reassembly (IP-422) Caution: Installation Assembly should be made in reverse order of disassembly unless other- wise noted. Removal / Installation of Compact Flash The Compact Flash contains the system software for operating the printer controller. The Compact Flash needs to be replaced when the printer controller does not boot up at all and the recovery procedure is of no avail.
HOME Chapter 2 Disassembly / Reassembly Removal / Installation of Hard Disk Remove Compact Flash. Refer to "Removal / Installation of Compact Flash". Remove hard disk. Caution: Installation Be sure to use a Konica approved hard disk. Hold this area and pull. Do not touch the surface of the disk.
HOME Chapter 2 Disassembly / Reassembly Removal / Installation of Memory Remove 10 screws, and remove the outside cover to the arrow direction. Rubber Insert Release the clips on either side of the expansion memory slot. Caution: Installation Make sure that the clips for the expansion memory slot are securely locked.
HOME Chapter 2 Disassembly / Reassembly Disassembly / Reassembly (IP-423) Caution: Installation Assembly should be made in reverse order of disassembly unless other- wise noted. Removal / Installation of Compact Flash The Compact Flash contains the system software for operating the printer controller. The Compact Flash needs to be replaced when the printer controller does not boot up at all and the recovery procedure is of no avail.
HOME Chapter 2 Disassembly / Reassembly Removal / Installation of Hard Disk Remove Compact Flash. Refer to "Removal / Installation of Compact Flash". Remove hard disk. Caution: Installation Be sure to use a Konica approved hard disk. Hold this area and pull. Do not touch the surface of the disk.
HOME Chapter 2 Disassembly / Reassembly Remove the PostScript3 protection chip using a PLCC pull-out tool. Caution: Installation See the silk on the board, and align the corner of the chip with that of the socket and insert the PostScript3 chip. PLCC pull-out tool Removal / Installation of Memory Remove 3 screws, and remove the board cover plate /A.
HOME Chapter 2 Disassembly / Reassembly Removal / Installation of the Cooling Fan Motor Remove the 9 screws, then remove the board cover. Remove the 3P connector (CN14) and 4 screws, then remove the cooling fan motor. Caution: Removal / Installation Take care not to lose that parts removed at the same time as the cooling fan motor (fan guard and 4 collars).
HOME Chapter 2 Disassembly / Reassembly Caution: Removal / Installation • Be careful not to mislay the (2) radiation sheets, 1 each between the heat sink and CPU and between the heat sink and the North Bridge. Also be sure to apply the radiation sheet when installing the heat sink. •...
Page 39
HOME Chapter 2 Disassembly / Reassembly Push the locking levers for the parallel connector to the inside, and remove the 2 screws. Loosen the 7 screws, then remove board attachment /C. Remove the 6 screws, then slowly lift out the printer I/F board. Caution: Removal / Installation The printer I/F board is connected to the printer controller board by the...
HOME Chapter 2 Disassembly / Reassembly Connecting via Service Port (Serial Port) Remove the 2 screws, then remove board cover /B. Attach the serial cable. 2-12...
HOME Chapter 3 Field Service 25 Mode The copier has a settings feature for service, [25 mode]. This service handbook describes only settings for the print controller. For details of the 25 mode, refer to the copier's Service Handbook. Accessing the Settings Press the copier's sub power switch OFF.
Page 44
HOME Chapter 3 Field Service 19-0 Scanner isolation (DIPSW 19-5) This setting is used to disable the scanner function when it is not functioning correctly, while still allowing the other functions to be used. Use scanner function DIPSW No. can be used Isolated 19-5 Job suspension / end at pulling out key counter (DIPSW 21-4)
Page 45
HOME Chapter 3 Field Service Automatic change of printer paper size (DIPSW 24-2, 3) This setting changes the paper size in the print command, as indicated below, and prints the job. Standard change DIPSW No. No conversion Inch→Metric Metric→Inch Metric↔Inch 24-2 24-3 Printer density selection (patch detection control threshold value change)
Page 46
HOME Chapter 3 Field Service Density setting when the printer toner save function is selected (DIPSW 27-5, 6, 7) This setting allows the print density to be set as indicated below, when the "TONER SAVE" in the printer driver is set to ON. Values for print density DIPSW No.
HOME Chapter 3 Field Service Updating Firmware By renewing the firmware (print controller: system software, network controller: network firmware) you can update the control program without having to replace the system board. In addition, you can replace either the print controller or network controller firmware if they become damaged and fail to operate correctly by overwriting the system software and network firmware to restore them to their original state.
Page 48
HOME Chapter 3 Field Service Caution When the ECP mode is not selected, it is possible that the PC may not support the ECP mode or that ECP may not be selected in the BIOS settings. If the PC supports the ECP mode, set the parallel port to the [ECP] mode in the BIOS settings.
HOME Chapter 3 Field Service Update Procedure Connect a parallel cable between the PC and the Print Controller. Turn the copier's main power switch ON. Press the [SCAN/PRINT] button on the operation panel. [Printer basic mode] screen will appear. When the icon changes to [READY], double-click on the previously prepared file "file- name.bat"...
Page 50
HOME Chapter 3 Field Service Caution Avoid operating the PC and the copier as long as the message "Updating printer controller F/W." is displayed on the copier's LCD panel. The print controller may be damaged if you turn the copier's main power off while this message is displayed.
HOME Chapter 3 Field Service Checking the Firmware Version. Check that the firmware version has been updated to the new version. Refer to " Checking for Successful Update". Caution Limitations: The updating of the print controller system software cannot be guaranteed under the following conditions.
Page 52
HOME Chapter 3 Field Service Press [5] (Config. Data) or [6] (NIC Config.) key, then press the [OK] key. The list selected in the Test Print Menu is printed. To check the version of the system software, press [5] (Config. Data) key. To check the version of the network firmware, press [6] (NIC Config.) key.
If this happens, turn the copier's main power switch OFF and wait at least 10 seconds before turning it back ON again. Connect an RS-232C serial cable between the PC and the print controller. When connecting IP-423 via serial cable, see "Connecting via Service Port (Serial Port)". Run HyperTerminal. 3-11...
HOME Chapter 3 Field Service Turn the copier's main power switch ON (i.e., boot up the print controller). Now you can access various functions from HyperTerminal. For how to install and use the HyperTerminal, refer to the manual for your Windows, as well as the later corresponding section of this manual.
Page 55
HOME Chapter 3 Field Service Click the [Details] button. [Communications] window will appear. Check the [HyperTerminal] check box, and click the [OK] button. When the [Add/Remove Programs Properties] window reopens, click the [OK] button. The necessary files are copied and the installation is completed. Booting Up HyperTerminal Select [Start]-[Programs]-[Accessories]-[Communications]-[HyperTerminal].
Page 56
HOME Chapter 3 Field Service Double-click [Hypertrm.exe]. [Connection Description] window will appear. Enter a name, and click the [OK] button. Select [Direct to COM (1 - 4)] under [Connect using], then click the [OK] button. [COMx Properties] window will appear. Set the Port Settings as follows, and click the [OK] button.
HOME Chapter 3 Field Service POST (Power On Self Test) POST is hardware diagnostic test run by BIOS when the copier's main power switch is turned ON. It checks the memory, timer settings, hard disk and other function required for the system to run. It is output to the service port and HyperTerminal can be used to view the startup status of the print control- ler, by connecting a computer to the copier.
Page 58
Enable Timer Interrupt. (Clear the interrupt mask of the system timer and the real time clock) Init PCI. (Configure PCI devices) Enable Shadow. (Enable Shadow) Konica Corporation IP-423/IP-432 : BIOS Version xxx Embedded BIOS (tm) Version x.x Copyright (C) 2000 General Software, Inc.
Page 59
HOME Chapter 3 Field Service Disable L2 Cache. (Disable the use of L1 cache) Disable L1 Cache. (Disable the use of L2 cache) 00000640K Low Memory Passed (Test memory between 64KB and 640KB) 00064512K Ext Memory Passed (Test memory above 640KB) Check Key In.
HOME Chapter 3 Field Service Memory Test The memory test needs to be conducted if, after you have added memory, an unstable operation is observed or a fault develops due to memory size. The memory test includes a normal memory test and a detailed memory test. The normal memory test is a test conducted upon normal booting up.
HOME Chapter 3 Field Service Turn the copier's main power switch OFF. Caution If the copier's main power switch is turned ON again immediately after the power has been turned OFF, the print controller may fail to function correctly and errors may occur. If this happens, turn the copier's main power switch OFF and wait at least 10 seconds before turning it back ON again.
Page 62
HOME Chapter 3 Field Service Although the printer system (VxWorks) acquires time information from the copier, the service DOS has no way of communicating with the copier: it is necessary that you should enter the current date and time. Using DOS Commands Caution Although you can enter commands for the service DOS much the same as for MS-DOS, the system used by the print controller (VxWorks) handles files differ-...
Page 63
HOME Chapter 3 Field Service Error Message List Error Message Explanation File is linked to an invalid cluster. The file is linked to a cluster that does not exist. File is linked to a free cluster. The file is linked to a free cluster. File is cross-linked.
Page 64
HOME Chapter 3 Field Service After the surface has been checked, the number of bad clusters is displayed. Notes and Precautions • The chdd command performs a read/verify test three times for all the clusters on the surface of the disk, increasing the ability to detect damaged clusters.
HOME Chapter 4 Troubleshooting Troubleshooting the Printing System This table lists information about the symptoms, possible causes, and remedies for problems that can occur with the printing system (combination of the print controller and copier). It is intended to help engineers find information as quickly as possible, and provide basic solutions.
HOME Chapter 4 Troubleshooting Troubleshooting Flowchart for Removing Print Troubles Can be pronted out Remove the driver, from other computers. then reinstall it. Can be printed out Hard disk after having formatted Normal Condition (field option) the Hard disk is installed. (field option).
HOME Chapter 4 Troubleshooting List of Warning (error) codes If there are problems with the print controller, look at the error code displayed on the copier's operation panel. This list only listed the error codes that are displayed when the print controller is attached to the copier.
HOME Chapter 4 Troubleshooting Troubleshooting Network Hardware LED Status Indicator The network controller has two LED status indicators: amber and green. The amber LED generally indicates job activity; it flashes when a print job is being communicated to the Network Controller; it is off when no activity is occurring.
*: The SW No. for slide switch (reset switch) varies depending on the type of printer controller. IP-422 : SW3 (System Board) IP-423 : SW1 (Printer I/F Board) Caution • If grounding is not made securely, the board can be damaged during work.
HOME Chapter 4 Troubleshooting NIC Status Page (NIC Config.) This list of network settings is sent to the copier as a print job after the network controller starts up. An exam- ple of the NIC status page is shown below. This list is printed after the network controller is first installed and if any of the settings are changed, allowing you to check the current status of network controller.
HOME Chapter 4 Troubleshooting How to Diagnose Problems Determining the Cause of Problems Is an error message displayed on the copier's LCD panel? Refer to the copier User's Manual for a description of the error message. Check that the printer functions correctly. Print the test print page to check that the printer is functioning correctly.
HOME Chapter 4 Troubleshooting Basic Printer Checklist Check the following to diagnose and solve network related printer problems. Troubleshooting Network Hardware Connections • For 100Base-TX or 10Base-T, check that the network connector is plugged into the RJ45 connector on the network controller. •...
Page 75
HOME Chapter 4 Troubleshooting File Server Checklist • Is there enough disk space on the file server and is it running? • Is the correct file server associated with the print controller? Use PCONSOLE or NWADMIN to check this. • Did you have the proper rights to configure the printer? (supervisor or administrator) •...
Page 76
HOME Chapter 4 Troubleshooting Workstation to Network Interface Connection Checklist To make sure the workstation is communicating with the network controller, check the following: • Print a file from a workstation, then use PCONSOLE or NWADMIN to check that the print job has reached the print queue.
HOME Appendix Analyzing Problems with Captured Data When the defect occurs to the print controller in the field, acquires print job data and analyzes a defect. Based on the analyzed data, the problem can be efficiently solved more easily. Capturing Data via FTP You can use the [FTP Function] on the print controller to obtain capture data over the network.
HOME Appendix Starting Capture Make sure that a hard disk is attached to the print controller. Operation Procedure Press the copier’s main power switch ON. Press the [SCAN/PRINT] button on the operation panel. [Printer basic mode] screen will appear. Press the [SETTING] key. [Main Menu] screen will appear.
Page 81
HOME Appendix Press [1] key, and then press the [OK] key. [Capture File] screen will appear. Press [1] key, and then press the [OK] key. The [Service Mode] screen is displayed again. Capture mode is now set to ON. Press [Cancel] key, to return to the [Printer basic mode] screen. Canceling Capture Mode Select [2] in step 6 of the procedure above.
HOME Appendix Capturing Files You can use the [FTP Function] on the print controller to obtain captured files over the network. You can also copy captured files at your computer in connecting a print controller hard disk directly. What you need •...
Page 83
HOME Appendix Enter the user name. Enter "capture" after the "User ID 10.11.32.133:(none):" prompt. The user name is "capture". Enter the password. Enter "sysadm" after the "Password:" prompt. The password is "sysadm". Display the list of captured files. Enter the "dir" command to display the list. Appendix-5...
HOME Appendix Copy the desired capture file(s). Enter the "bin" command to set the transfer mode to binary mode, and then enter the "get" command to copy the captured file. Remote file: Enter the name of the file from the list of captured file displayed after running the "dir"...
Engine I/F Connector EEPROM: Network Configuration DATA maintenance Slide Switch Functions Normally, no need to change switch settings. SW2: For Production purpose SW3: Reset to factory default setting IP-423 Serial Port Clock Driver (for Service) Power Supply Standard Memory Standard...
Page 86
HOME Appendix Pattern side IP-422 Postscript Protection Chip Flash ROM Slot for Compact Flash IP-423 Relay Connector Flash ROM Slot for Compact Flash System Clock Appendix-8...
HOME Appendix Components on the Printer I/F Board (IP-423) Parts Side EEPROM Flash ROM for Network Gate Arrey 2 Gate Arrey 1 Network Control (KPC01) Memory Clock Chip for Network Control Green LED Amber LED Network Control CPU Clock Chip for...
Page 89
HOME IP-422 PARTS Ref. Part No. Description Part No. Description 13SP-9010 Printer control board assembly 13FM73110 Spring hold plate 13SP80510 Cooling fan 00Z183042 450011270 Screw 00Z193041 13FM73191 Auxiliary spring 00Z193121 13FM73170 Ground spring/2 00Z670306...
Page 90
HOME IP-423 PARTS Ref. Part No. Description Part No. Description 13RN80520 Cooling fan/M 00Z183041 13WJ-9010 Printer control board assembly 00Z193041 450011270 Table knob screw 00Z163061 13FM73191 Auxiliary spring 00Z183201 13WJ-9020 Printer I/O board assembly 00Z670306 00Z610401...
Page 91
HOME IP-422 PARTS Ref. Part No. Description Part No. Description 13SP-9010 Printer control board assembly 13FM73110 Spring hold plate 13SP80510 Cooling fan 00Z183042 450011270 Screw 00Z193041 13FM73191 Auxiliary spring 00Z193121 13FM73170 Ground spring/2 00Z670306...
Page 92
HOME IP-423 Ref. Part No. Description Part No. Description 13RN80520 Cooling fan/M 00Z183041 13WJ-9010 Printer control board assembly 00Z193041 450011270 Table knob screw 00Z163061 13FM73191 Auxiliary spring 00Z183201 13WJ-9020 Printer I/O board assembly 00Z670306 00Z610401...
Need help?
Do you have a question about the IP-423 and is the answer not in the manual?
Questions and answers