Cd-Rom Problems - HP netserver e 800 Service Manual

Chapter 5
•
There are read/write errors
•
The NetServer will not start from a diskette
If you cannot boot from, write to, or format the flexible disk, do the following:
1. Review the Troubleshooting Checklist and read about Boot Device Priority before you
continue.
2. Try booting from a good known flexible disk.
3. Check to see if boot from CD-ROM is enabled and if there is a bootable CD in the CD-ROM
drive.
4. Select the Setup Utility (press [F2] during the boot process and check that the NetServer's mass
storage configuration is correct. If for some reason you cannot run the Setup, you can clear
CMOS and reconfigure the server.
Try to reboot.
5. If you cannot format or write to a flexible disk:
Ensure diskette is not write protected.
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Ensure disk drive is properly configured with the Setup utility. Make sure that "Start from
◊ ◊ ◊ ◊
Flexible Disk" option is disabled.
6. Verfiy all internal drive cables are securely attached and functional. Inspect the cables and
reseat the connectors at both ends.
7. If the cables are securely attached, and the drive still does not work, replace the cables with
known good cables, one at a time.
8. If the problem persists, and/or there is an error code, replace the faulty part (the drive, the
system board, etc.)
9. If the problem persists, check for environmental problems that can damage disk media and disk
drive heads.
Environmental problems result from:
Radiated Interference: Sources include communications and radar installations (such as at
◊ ◊ ◊ ◊
an airport), radio/TV broadcast transmitters, and hand-held receivers.
Airborne Contaminants: Sources include dust, smoke, and ashes. Steam from duplication
◊ ◊ ◊ ◊
equipment may result in intermittent disk errors.

CD-ROM Problems

Symptom:
• The CD-ROM drawer will not open
If the CD-ROM drawer fails to open when you press the Eject Button or with software commands, do the
following:
1. Turn off all power to the computer.
2. To open the drawer, insert a pointed object, such as a paper clip, into the emergency eject hole
and push in about 1.75 inches (40 mm).
56
Troubleshooting