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PROBLEM SOLVING
If You Have Any of These Problems
Mode
During Installation
During Transmission
Transmission Copy
Quality
During Reception
Continued on the next page...
Symptom
The display is blinking
Battery is completely discharged. This may happen at first
installation. After setting the clock, the blinking will stop.
Document doesn't
1. Check that your document is free of staples and paper
feed/multiple feed
clips, and that it is not greasy or torn.
2. Check that your document is the right type to send through
a fax machine by consulting the list on "Documents You
Cannot Send". If your document has the characteristics
listed, make a photocopy of your document and send the
copy instead.
3. Check that the document is loaded properly.
4. Adjust the ADF Pressure.
Document jam
The information code 031 will appear on the display if the
document becomes jammed.
Does not stamp
1. Check if Stamp LED is lit.
2. Check Fax parameter No. 004 and No. 028 settings.
Stamp too light
Replace stamp.
Vertical lines on the
Check own copy quality. If copy is OK, your machine has no
transmitted document
problem, report to the receiving party that they have a
problem. If copy is NG, clean the Document Scanning Area.
Transmitted document
1. Make sure the document is set face down.
is blank
2. Check own copy quality. If copy is OK, your machine has
no problem, report to the receiving party that they have a
problem. If copy is NG, clean the Document Scanning
Area.
No recording paper
The information code 010 will appear on the display if the
paper runs out.
Recording paper jam
The information code 001, 002, 003, 007 or 008 will appear on
the display if the paper gets jammed.
Recording paper
Make sure that there is paper in the Paper Cassette. Follow
doesn't advance into
the instructions for loading paper.
machine
Recording paper
Check to see if the recording paper is jammed inside of the
doesn't eject after
machine.
printing
Recording papers are
1. Check if Fax Parameter No. 065 is set to valid.
not stacked in
2. If memory becomes full during reception, the machine will
sequence. Machine
start to print from the 1st page received. We recommend
does not print from the
that optional flash memory card is installed if this symptom
last page received.
occurs frequently.
Document auto
Check Print Reduction settings.
reduction doesn't work
Out of toner
The information code 041 will appear on the display if the
Toner Cartridge runs out of toner.
Troubleshooting
Cause / Action
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