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Information Codes
When something unusual occurs, the display may show one of the Information Codes listed below. These will
help you to identify and correct the problem.
Info.
Code
001
Recording paper jammed when feeding from the 1st
cassette.
002
Recording paper jammed when feeding from the 2nd
cassette.
003
Recording paper jammed when feeding from the 3rd
cassette.
007
Recording paper did not completely exit out of
machine.
008
Paper cassette is opened while paper is feeding.
010
No recording paper.
011
Recording Paper Cassette is not installed properly.
026
The backup battery is getting weak.
030
Document is misfeeding.
031
Document paper is too long or jammed.
Document length exceeds 78.8 inches (2 meters).
041
Out of toner.
043
Toner is getting low.
045
Toner Cartridge is not installed.
060
Printer Cover is open.
061
ADF Door (Document Return Guide) is open.
063
Jam Access Cover (Optional 2nd Feeder Unit) is open. Close the Jam Access Cover.
064
Jam Access Cover (Optional 3rd Feeder Unit) is open. Close the Jam Access Cover.
400
During initial handshake, receiving station did not
respond or communication error occurred.
401
Remote station required a Receiving Password to
receive the document.
Remote station does not have Confidential Mailbox.
Continued on the next page...
Meaning
Troubleshooting
Action
Remove the jammed paper.
Remove the jammed paper.
Remove the jammed paper.
Remove the Toner Cartridge and remove the
jammed paper.
Remove the jammed paper and close the
cassette.
Load the recording paper.
Install the Recording Paper Cassette.
Replace the battery, otherwise, the clock
contents may be lost.
1. Reload the document properly.
2. Remove the document jam.
3. Adjust ADF.
1. Reload the document properly.
2. Remove document jam.
Replace the Toner Cartridge.
Install the Toner Cartridge.
Close the Printer Cover.
Close the ADF Door.
1. Check with the other party.
2. Reload the document and send again.
Check the remote station.
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