Call Transfer With Precedence - Avaya 1120E User Manual

Multi-Level Precedence and Preemption
Figure 85: Incoming precedence call with subject
Incoming redirected precedence call display
The first line of the IP Deskphone always displays the caller's information (From) with the
ringing phone icon.
The second line displays the precedence level.
The third line displays the original person who was being called (original callee). If the incoming
call has a subject, the third line displays the subject alternating with the original person who
was being called. The display cycles between the two every six seconds.
Related topics:

Call transfer with precedence

Call transfer with precedence
Direct transfer and transfer to voicemail
For a direct transfer or transfer to voicemail, the precedence level of the transferred call is re-
used and the precedence selection screen is not shown.
Consultative transfer
When doing a consultative call transfer, the Call Server does not know if the precedence of
the transferred call can be re-used. Therefore you can only use a precedence level that you
are authorized to use.
You may want to transfer the call with a precedence level higher than the authorized level of
the caller being transferred. You can specify the precedence to use when making the
consultative call. To enable this, the precedence selection screen is displayed after you select
a consultative transfer.
For information on making a consultative transfer, see
290 Avaya 1120E IP Deskphone with SIP Software User Guide
on page 290
Comments? infodev@avaya.com
Transferring a call on page 167.
November 2013