Call Transfer With Precedence - Avaya 1140E Software User's Manual

Multi-Level Precedence and Preemption
Figure 84: Incoming precedence call with subject
Incoming redirected precedence call display
The first line of the IP Deskphone always displays the caller's information (From) with the ringing
phone icon.
The second line displays the precedence level.
The third line displays the original person who was being called (original callee). If the incoming call
has a subject, the third line displays the subject alternating with the original person who was being
called. The display cycles between the two every six seconds.
Related links
Multi-Level Precedence and Preemption

Call transfer with precedence

Call transfer with precedence
Direct transfer and transfer to voicemail
For a direct transfer or transfer to voicemail, the precedence level of the transferred call is re-used
and the precedence selection screen is not shown.
Consultative transfer
When doing a consultative call transfer, the Call Server does not know if the precedence of the
transferred call can be re-used. Therefore you can only use a precedence level that you are
authorized to use.
You may want to transfer the call with a precedence level higher than the authorized level of the
caller being transferred. You can specify the precedence to use when making the consultative call.
To enable this, the precedence selection screen is displayed after you select a consultative transfer.
For information on making a consultative transfer, see
You can only choose a precedence level that you are authorized to use. The default value is
Routine.
August 2017
on page 259
on page 268
Avaya 1140E IP Deskphone with SIP Software User Guide
Comments on this document? infodev@avaya.com
Transferring a call on page 156.
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