Making A Call - Avaya 1120E User Manual

Each line key reflects the state of its account.
• If there is a call for the account, a phone icon shows the state of the call whether it is on
hold, or ringing.
• If there is more than one call, the state of the most active call is displayed. Missed
incoming calls and new voice mail messages for the account are indicated with an icon.
This supplements the nn missed calls message on the idle screen and the red LED,
which cannot provide per-account information.
MADN, Do Not Disturb, and Call Forwarding features also affect the appropriate line key icon
of the account.

Making a call

You can place a call using any of the registered user accounts. The selected user account
determines which proxy is used, which domain name is used for the call target if none was
specified, who the target sees is calling, and what service package-dependent features are
available.
The ways to initiate an outgoing call fall into two categories:
• always using the primary user's account
• using a different, explicitly-selected account. The usual way to select an alternate account
is to press the line key of that account to obtain a dialing prompt.
If you initiate dialing by pressing digits from the Idle screen, the primary account is used after
you lift the handset, press the headset key or press the handsfree key. The same applies if
you initiate a call from the Inbox, Outbox, or Instant Messages screen.
Similarly, the primary account is used when a dial prompt is first obtained after you lift the
handset, press the handset key, or press the headset key, and the call is initiated by pressing
digits from the Idle screen or by pressing the Send context-sensitive soft key.
If you initiate a call by pressing a line key, the user account associated with that line key is
used when the call is initiated.
If you initiate a call from the Address Book or Friends list, the account that is selected to display
the list is the same account that establishes the call. For more information, see
call on page 222 and
In all cases, if you initiate the call by pressing a line key, then the account associated with that
particular line key takes precedence.
For example, pressing Line Key 1 to obtain a dial prompt, dialing, then pressing Line Key 2
initiates the call using the account associated with Line Key 2. However, there are cases where
pressing a Line Key does not initiate dialing (for example, Address Book in Select mode).
Avaya 1120E IP Deskphone with SIP Software User Guide
Menu features on page 223.
Making a call
Receiving a
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