C: Troubleshooting - CYBEX autoview 200 Installer And User Manual

AutoView 200 Installer/User Guide

C: Troubleshooting

Our Technical Support staff is ready to assist you with any installation or
hardware problems you encounter with your Cybex product. If a problem
should develop, follow the steps below for the fastest possible service:
1. Check the troubleshooting tables below to see if the problem can be
2. If you are unable to find a resolution, recreate the problem when
3. Call Cybex Technical Support for assistance. Have your Problem Report
resolved by following the procedures outlined.
possible. Fill out the Problem Report in Appendix D completely.
with you when you call or fax it to Technical Support directly. To
expedite assistance, have this manual with you when you call, along
with a copy of your invoice giving the date purchased and other
identifying data.
Symptom
No status light
Red status LED lit
Red Status LED Blinking
Green channel LED not lit
Action
Verify unit is turned on. Check power cable. If status
light still does not light, turn off the unit and check the
fuse located under the power cord connector. If the
problem persists, contact Cybex Technical Support.
Internal unit failure. Contact Cybex Technical Support.
Bad FLASH memory on power up. Contact Cybex
Technical Support.
Verify that the computer is powered on. Check the
cabling between your computer and the AutoView 200.
Verify that a keyboard works when plugged directly into
your PC. If the problem persists, contact Cybex
Technical Support.
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