SMA sunny home manager User Manual page 136

15 Troubleshooting
Problem
You can not configure the radio-con-
trolled sockets in Sunny Portal or set
the operating mode of the radio-con-
trolled sockets using Sunny Portal.
The SMA radio-controlled socket does
not switch the dishwasher on even
though start-up detection is activated.
You will find further trouble-shooting information for Plugwise radio-controlled sockets in the
manufacturer's documentation.
136 HoMan_Portal-BA-en-20
Cause and corrective measure
You do not have Standard user, Installer or PV system
administrator user rights.
Corrective measures:
• Ask the system administrator to assign you
Standard user, Installer or PV system
administrator user rights (see Section 13.4,
page 122).
For the Start-up detection function, the SMA radio-con-
trolled socket must have at least firmware version
12.12.111.R. You can read off the firmware version via
the parameter Software package (see Section 8.5,
page 68).
Corrective measures:
1. If the SMA radio-controlled socket has a firmware
version lower than 12.12.111.R, ensure that the
automatic software update is activated for the
devices in the system (see Section 8.8, page 70).
This way, the SMA radio-controlled socket will
receive the latest firmware version within 24 hours.
2. If you had already configured start-up detection
before the firmware update of the SMA radio-
controlled socket, proceed as follows once the
firmware update has been run successfully:
• Call up the load properties of the dishwasher
(see Section 9.3.1, page 79).
• Select [Edit] and then immediately [Save]. This
way, the settings for start-up detection will be
transmitted to the SMA radio-controlled socket
again.
SMA Solar Technology AG
User Manual