SMA sunny home manager User Manual page 140

15 Troubleshooting
Problem
Message in the system log-
book:
EM gateway not found:
SEMP, name:
or
EM gateway not found:
Miele@home, name:
Message in the system log-
book:
Communication with the
EM gateway disturbed:
SEMP, name:
or
Communication with the
EM gateway disturbed:
Miele@home, name:
140 HoMan_Portal-BA-en-20
Cause and corrective measure
The device is not connected to its gateway.
Corrective measures:
• Check whether the communication between the device and
the gateway is working. The device might be outside the range
of its gateway (e.g. with power-line communication).
The device could not be found by the Sunny Home Manager.
Corrective measures:
• Restart the device (see manual of the device).
One or more devices are not correctly configured in the gateway or
for the smart grid.
Corrective measures:
• Configure the device for its gateway (see manual of the
gateway).
• Configure the device for the smart grid (see manual of the
respective device).
The gateway is not connected to the local network.
Corrective measures:
• Check whether all network cable plugs are inserted and
locked.
The gateway is not communicating correctly with the
Sunny Home Manager.
Corrective measures:
• Restart the gateway (see manual of the gateway).
The device is not communicating correctly with its gateway.
Corrective measures:
• Check whether the communication between the device and
the gateway is working. The device might be outside the range
of its gateway (e.g. with power-line communication).
• Restart the gateway (see manual of the gateway).
• Restart the device (see manual of the device).
SMA Solar Technology AG
User Manual