SMA sunny home manager User Manual page 141

SMA Solar Technology AG
Problem
Message in the system log-
book:
EM gateway has incom-
patible firmware: SEMP,
name:
or
EM gateway has incom-
patible firmware:
Miele@home, name:
Message in the system log-
book:
EM communication:
An internal error has oc-
curred (error number:
XXXX*)
* "XXXX" is a placeholder for the respective four-digit error number.
User Manual
Cause and corrective measure
The supported firmware version is not installed on the gateway or on
the Sunny Home Manager.
Corrective measures:
• Update the gateway to the supported firmware version (see
manual of the gateway).
• Update to firmware version 1.10.0.R or higher for the
Sunny Home Manager. Ensure that the automatic software
update of the Sunny Home Manager is activated (see
Section 8.8, page 70).
The supported firmware version is not installed on the device or on
the Sunny Home Manager.
Corrective measures:
• Update the gateway to the supported firmware version (see
the device manual).
• Update to firmware version 1.10.0.R or higher for the
Sunny Home Manager. Ensure that the automatic software
update of the Sunny Home Manager is activated (see
Section 8.8, page 70).
A software error has occurred on the Sunny Home Manager.
Corrective measures:
1. If the Sunny Home Manager is supplied with voltage via a
plug-in power supply, unplug the plug-in power supply from the
outlet, wait three seconds and then plug the plug-in power
supply back into the outlet.
2. If the Sunny Home Manager is supplied with voltage via a top-
hat rail power supply unit:
• Disconnect the connection point from the utility grid via
the disconnection device (e.g. in the distribution board).
• Verify that there is no voltage at the connection plug of
the top-hat rail power supply on the
Sunny Home Manager.
• Unplug the connection plug of the top-hat rail power
supply on the Sunny Home Manager from the pin
connector, wait three seconds and then plug the
connection plug back in.
• Reconnect the connection point to the utility grid via the
separator.
15 Troubleshooting
HoMan_Portal-BA-en-20 141