Ingenico iWL200 Series Quick Start Manual page 3

REFUND TRANSACTIONS
From the READY prompt press the MENU button, then (F2) until REFUND is highlighted and press
ENTER. Key in the refund amount and press ENTER. Enter the Supervisor Password and then
press ENTER or swipe the Supervisor Card. Insert or swipe the customer's card. The terminal will
dial out to the acquirer for authoristation, if the refund is authorised then REFUND ACCEPTED will
be shown.
The terminal will print the Merchant Copy which the customer must sign. Remove the card. Check the
signature on the Merchant Copy with that on the card. If the signature is valid press ENTER,
otherwise press CLEAR. The terminal will then print the Customer Copy.
CONTACTLESS - SALE
From the READY prompt enter the sale amount for the transaction and press ENTER. A
Contactless symbol will be displayed if the amount entered is below the maximum Contactless limit.
The cardholder should present their card over the Contactless symbol
on the terminal display:
The terminal will now print the Merchant receipt. If the customer requests a receipt, this must be
done before the next transaction takes place. From the idle screen, press the decimal point key to
print a customer receipt.
END OF DAY REPORTS
To access the Totals sub menu:
1. Press the MENU key until the SYSTEM MENU is displayed.
2. Press ENTER to select Totals.
3. End-of-Day-Banking will be highlighted; press ENTER to select.
4. Key in your supervisor code and press ENTER or swipe your supervisor card. (Follow the display
prompts or refer to the User Guide.)
The terminal will either go online to the acquirer to confirm the totals before printing the report, or will
print out a report showing the totals. End-of-Day-Banking should be performed every day as this is
your confirmation of the transaction totals that have been sent to the acquirer.
Z-Totals: Select Totals as above:
1. Press (F2) to highlight Z-Report and then ENTER to select.
2. Key in your supervisor code and press ENTER or swipe your supervisor card.
The terminal will print out a report showing the totals taken by the terminal since the last Z-Report
and will print 'Totals Reset' at the bottom of the printout.
Please refer to the User Guide for a description of the contents of the report.
X-Totals: Select Totals as above:
1. Press (F2) to highlight X-Report and then ENTER to select.
2. Key in your supervisor code and press ENTER or swipe your supervisor card.
This report is an exact copy of the Z-Report except that the report will show 'Totals Not Reset' at the
bottom of the printout. This will continue to accumulate until a Z-Report is run.