Ingenico iWL221 Quick Manual
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Ingenico iWL221 Quick Manual

Card sales & refunds via gprs
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Card Sales & Refunds Quick Guide
Ingenico iWL221
via GPRS
1. Chip & PIN Sales (Customer Present)
2. Card Not Present (CNP) Sales Process
3. Refunds Process
4. Referrals Process
For full details, also refer to your main
iWL220/250 Terminal User Guide
IMPORTANT: To be paid for your card transactions you must submit them
at the end of every working day with the 'End of day procedure'. See
Section 33, (page 29) of your main iWL220/250 Terminal User Guide.
TMS, iWL221 GPRS, Card Sales & Refunds Quick Guide, 0613 v1
©TRANSAX Merchant Services. All rights reserved. TRANSAX is a registered trademark of Certegy Ltd.

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Summary of Contents for Ingenico iWL221

  • Page 1 ‘End of day procedure’. See Section 33, (page 29) of your main iWL220/250 Terminal User Guide. TMS, iWL221 GPRS, Card Sales & Refunds Quick Guide, 0613 v1 ©TRANSAX Merchant Services. All rights reserved. TRANSAX is a registered trademark of Certegy Ltd.

  • Page 2: Chip/Pin Sales Process

    Ensure the green ENTER key is pressed after the PIN has been entered. The terminal will connect to Elavon and authorise the transaction, during this time a number of messages will appear on the screen. TMS, iWL221 GPRS, Card Sales & Refunds Quick Guide, 0613 v1...
  • Page 3 Note: You will be charged an ‘Exception Fee’ if the customer’s PIN is not used to verify the transaction (e.g. for a swiped or keyed card transaction) - refer to your Schedule of Fees. TMS, iWL221 GPRS, Card Sales & Refunds Quick Guide, 0613 v1...

  • Page 4: Card Not Present Sales Process

    The screen will now ask for the card security code. This 3 digit number can typically be found on the reverse of the customer’s card (4 digits for Amex on the front of the card). Press ENTER to continue. TMS, iWL221 GPRS, Card Sales & Refunds Quick Guide, 0613 v1...
  • Page 5 To prolong the life of your paper roll please ensure that when tearing receipt copies from the terminal, that the paper is torn from left to right, across the screen. The SALE transaction is now complete and the terminal will return to the READY prompt. TMS, iWL221 GPRS, Card Sales & Refunds Quick Guide, 0613 v1...

  • Page 6: Refunds Process

    The terminal will now check the card that has been REFUND inserted or swiped. Checking card Note: Depending on how your service is configured, Please wait... you may be required to swipe a Supervisor Card before proceeding. TMS, iWL221 GPRS, Card Sales & Refunds Quick Guide, 0613 v1...
  • Page 7 ‘Chargeback’. Continued overleaf For further information regarding Refunds, see Section 16, (page 17) of your main iWL220/250 Terminal User Guide. TMS, iWL221 GPRS, Card Sales & Refunds Quick Guide, 0613 v1...

  • Page 8: Referrals Process

    READY prompt. 4. Referrals Process Occasionally you will receive a referral response message. Follow the ‘Miscellaneous Prompts’ table in your main iWL220/250 Terminal User Guide (Section 45, page 37). TMS, iWL221 GPRS, Card Sales & Refunds Quick Guide, 0613 v1...

This manual is also suitable for:

Ict250

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