Cannot Access Self Care Portal; Security Error Message; Report Phone Problems - Cisco 8811 User Manual

Troubleshooting

Cannot Access Self Care Portal

Problem
You are unable to access your Self Care Portal.
Possible Cause
Your password needs to be reset or your administrator may have changed your access to the pages.
Solution
Contact your system administrator.

Security Error Message

Problem
Your phone displays Security Error.
Cause
Your phone firmware has identified an internal error.
Solution
If the message persists, contact your system administrator.

Report Phone Problems

Your system administrator may temporarily configure your phone with the Quality Reporting Tool (QRT) to
troubleshoot performance problems. Depending on configuration, use the QRT to:
• Immediately report an audio problem on a current call.
• Select a general problem from a list of categories and choose reason codes.
Procedure
Step 1 Press Report Quality.
Step 2 Scroll and select the item that closely matches your problem.
Step 3 Press the Select softkey.
The information is sent to your system administrator.
Cisco IP Phone 8811, 8841, 8851, 8851NR, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Cannot Access Self Care Portal

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