Response Groups - Yealink SIP-T42G User Manual

User Guide for the SIP-T42G IP Phone
To forward an incoming call to voice mail directly:
1. Press the More->FWD VM soft key when the phone is ringing.
The incoming call will be forwarded to your voice mail directly.
Forward International
Forward international allows you to forward an incoming call to an international phone
number. This feature is enabled by default.
To disable forward international via phone user interface:
1. Press Menu->Settings->Advanced Settings (default password: admin) ->FWD
International.
2. Press
International field.
3. Press the Save soft key.
Forward international is configurable via web user interface at the path
Features->General Information->Fwd International.
If your organization has groups of people who answer and manage certain types of
calls, such as for customer service, an internal help desk, or general telephone support
for a department, you can deploy the Response Group application to manage these
types of calls. The Response Group application routes and queues incoming calls to
designated persons, who are known as agents. You can increase the use of telephone
support services and reduce the overhead of running these services by using response
groups.
When a caller calls a response group, the call is routed to an agent based on a hunt
group or the caller's answers to interactive voice response (IVR) questions.
If no agents are available, the call is held in a queue until an agent is available. While in
the queue, the caller hears music until an available agent accepts the call. If the queue
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or , or the Switch soft key to select Disabled from the FWD