Boss-Admin Feature - Yealink SIP-T42G User Manual

is full, or if the call times out while in the queue, the caller might hear a message and
then is either disconnected or transferred to a different destination, such as a different
phone number or voicemail.
The Response Group application uses standard response group routing methods to
route the call to the next available agent. The system administrator can configure the
routing methods of response group on the Skype for Business Server.
The routing methods of response group are as follows:
Longest idle method: The call is routed to the agent who has the longest idle time.

If the agent is unavailable, the call goes into the next agent who has the longest
idle time until the call is answered.
Parallel method: The call is routed to all idle agents.

All idle agents are called at the same time for every incoming call.
Round robin method: The call is routed to the agent ordered by agent list circularly.

If the agent is unavailable, the call goes into the next agent ordered by agents list
circularly until the call is answered or the agent list end.
Serial method: The call is routed to the agent ordered by agents list orderly.

If the agent is unavailable, the call goes into the next agent ordered by agents list
orderly until the call is answered.
Attendant method: The call is routed to the agents who sign into Skype for Business

Server or response group.
All agents are called at the same time for every incoming call, regardless of their
current presence.
For example, a response group named "yealink" is configured in advance. When a user
named "Hedy" calls the response group, the screen of the agent's phone is shown as
below:
Note
Response group should be configured in advance by administrator. Contact your
system administrator for more information.
The boss-admin feature, which is also called boss-delegate feature, enables a "boss"
phone and delegates' phones to ring simultaneously when a user calls the boss. When
one party answers the call, the other phone will stop ringing. A boss can assign
Basic Call Feature
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