Yealink SIP-T41P User Manual
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Yealink SIP-T41P User Manual

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  • Page 2 Copyright © 2016 YEALINK NETWORK TECHNOLOGY CO., LTD. Copyright © 2016 Yealink Network Technology CO., LTD. All rights reserved. No parts of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, photocopying, recording, or otherwise, for any purpose, without the express written permission of Yealink Network Technology CO., LTD.
  • Page 3 Do not dispose of WEEE as unsorted municipal waste and have to collect such WEEE separately. We are striving to improve our documentation quality and we appreciate your feedback. Email your opinions and comments to DocsFeedback@yealink.com.
  • Page 4 Yealink SIP-T41P IP phone firmware contains third-party software under the GNU General Public License (GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of the license. The original GPL license, source code of components licensed under GPL and used in Yealink products can be downloaded online: http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&CateId=293.

  • Page 5: About This Guide

    About This Guide Thank you for choosing the SIP-T41P IP phone, an ultra-elegant IP phone which is exquisitely designed to provide business telephony features, such as Call Hold, Call Transfer, Busy Lamp Field, Multicast Paging and Conference over an IP network.
  • Page 6 User Guide for the SIP-T41P IP Phone Troubleshooting on page  Appendix A - Time Zones on page  The following sections are new: Shared Call Appearance (SCA) on page  Bridged Line Appearance (BLA) on page  Major updates have occurred to the following sections:...
  • Page 7 About This Guide Auto Answer on page  Local Directory on page  Anonymous Call on page  BLF List on page  Appendix A - Time Zones on page  The following sections are new: BLF List on page ...
  • Page 8 User Guide for the SIP-T41P IP Phone Major updates have occurred to the following sections: Icon Instructions on page  Language on page  DSS Keys on page  Call Forward on page  Troubleshooting on page ...

  • Page 9: Table Of Contents

    Table of Contents About This Guide ..............ix In This Guide .........................ix Summary of Changes ......................ix Changes for Release 80, Guide Version 80.95 ..............ix Changes for Release 80, Guide Version 80.60 .............. x Changes for Release 80, Guide Version 80.20 .............. x Changes for Release 80, Guide Version 80.1 ..............
  • Page 10 User Guide for the SIP-T41P IP Phone General Settings ........................ 23 Backlight .......................... 23 Language ......................... 24 Time & Date ........................25 Administrator Password ....................26 Key as Send ........................27 Phone Lock ........................27 Audio Settings ........................30 Volume ..........................30 Ring Tones ........................

  • Page 11: Table Of Contents

    Table of Contents Network Conference ...................... 96 Call Park ..........................98 Call Pickup .......................... 99 Anonymous Call ....................... 102 Anonymous Call Rejection ....................103 Advanced Phone Features ............105 Busy Lamp Field (BLF) ..................... 105 BLF List ..........................107 Call Recording ........................109 Hot Desking ........................
  • Page 12 User Guide for the SIP-T41P IP Phone Service Agreements ......................159 Limitations of Liability ...................... 159 Safety Instructions ......................159 Appendix A - Time Zones ............163 Index ..................165...

  • Page 13: Overview

     LED Instructions  User Interfaces  Documentations  If you require additional information or assistance with your new phone, contact your system administrator. The main hardware components of the SIP-T41P IP phone are the LCD screen and the keypad.
  • Page 14 User Guide for the SIP-T41P IP Phone Hardware component instructions of the SIP-T41P IP phone are: Item Description Shows information about calls, messages, soft keys, time, date and other relevant data: • Call information—caller ID, call duration • Icons (for example, ①...
  • Page 15 Overview Item Description line, laying the handset down on the handset cradle, the phone disconnects from the line. Icons appearing on the LCD screen are described in the following table: Icon Description Network is unavailable The private line registers successfully Register failed Registering The shared/bridged line registers successfully...
  • Page 16 User Guide for the SIP-T41P IP Phone Icon Description Received Calls Placed Calls Recording box is full A call cannot be recorded Recording starts successfully Recording cannot be started Recording cannot be stopped The contact icon The ACD state is available...
  • Page 17 Overview Line key LED LED Status Description The line is seized. Solid green The line is in conversation. Fast flashing green The line receives an incoming call. Slow flashing green The call is placed on hold. The line is inactive. Line key LED (configured as a BLF key or a BLF List key) LED Status Description...
  • Page 18 The above introduces the default LED status. The statuses of the power indicator LED and BLF key are configurable via web user interface. For more information, refer to Yealink_SIP-T2_Series_T19(P) E2_T4_Series_CP860_IP_Phones_Administrator_Guide Two ways to customize configurations of your SIP-T41P IP phone: The user interface on the IP phone. ...
  • Page 19 Overview which allows the user to execute all call operation tasks and basic configuration changes directly on the phone. In addition, you can use the web user interface to access all configuration settings. In many cases, it is possible to use either the phone user interface and/or the web user interface interchangeably.
  • Page 20 User Guide for the SIP-T41P IP Phone Options Phone User Interface Web User Interface --Contact Management --Directory --Local Directory √ --Blacklist √ --Remote Phone Book --Call History Management √ --Logo Customization --DSS Keys √ --Account Registration √ --Dial Plan --Emergency Number...

  • Page 21: Phone User Interface

    --NAT Status √ Note The table above lists most of the feature options. Please refer to the relevant sections for more information. The following table shows documentations available for the SIP-T41P IP phone. Name Contents Where found Language Quick Start...
  • Page 22 User Guide for the SIP-T41P IP Phone...

  • Page 23: Getting Started

    Getting Started This chapter provides the following basic installation instructions and information for obtaining the best performance with the SIP-T41P IP phone. Topics include: Packaging Contents  Phone Installation  Phone Initialization  Phone Status  Basic Network Settings ...
  • Page 24 Ethernet Cable  Quick Start Guide  Check the list before installation. If you find anything missing, contact your system administrator. The following items are optional accessories for your SIP-T41P IP phone. You need to purchase them separately if required.
  • Page 25 Getting Started Power Adapter  Wall Mount Bracket  Headset  Wireless Headset Adapter EHS36  We recommend that you use the accessories provided or approved by Yealink. The use Note of unapproved third-party accessories may result in reduced performance.
  • Page 26 User Guide for the SIP-T41P IP Phone If your phone is already installed, proceed to Phone Initialization on page 16. This section introduces how to install the phone: Attach the stand or the optional wall mount bracket Connect the handset and optional headset...
  • Page 27 Connect the included or a standard Ethernet cable between the Internet port on the phone and the one on the wall or switch/hub device port. Note The IP phone should be used with Yealink original power adapter (5V/1.2A) only. The use of the third-party power adapter may cause the damage to the phone.

  • Page 28: Power Over Ethernet

    User Guide for the SIP-T41P IP Phone Power over Ethernet With the included or a regular Ethernet cable, the SIP-T41P IP phone can be powered from a PoE-compliant switch or hub. To connect the PoE: Connect the Ethernet cable between the Internet port on the phone and an available port on the in-line power switch/hub.
  • Page 29 Getting Started You can view phone status via phone user interface or web user interface. Available information of phone status includes: Network status (e.g., IPv4 status, IP mode, MAC address).  Phone status (e.g., product name, hardware version, firmware version, product ID, ...
  • Page 30 User Guide for the SIP-T41P IP Phone The phone status is displayed on the first page of the web user interface. If your phone cannot contact a DHCP server for any reason, you need to configure network settings manually. The IP phone can support either or both IPv4 and IPv6 addresses.
  • Page 31 The SIP-T41P IP phone supports up to 6 accounts. If your phone is not registered, you may have to register it.
  • Page 32 User Guide for the SIP-T41P IP Phone If the phone has successfully started up, the idle LCD screen will be displayed as below. The idle screen displays the label of current account, time and date, and four soft keys. You can enter data and edit fields using the phone keypad.
  • Page 33 Getting Started Input Mode Keypad TUV8Ù Ú Û 8tuvTUV tuv8ùúûü tuv8ùúûü Ü 9wxyzWX wxyz9ýÞ wxyz9ýÞ WXYZ9ÝÞ space space space *.,'?!\-()@/: *.,'?!\-()@/: *.,'?!\-()@/: *.,'?!\-()@/: _;+&%=< _;+&%=< _;+&%=< _;+&%=< > > > > .*:/@[] ￡$¥¤[]{} ￡$¥¤[]{} ￡$¥¤[]{} ￡$¥¤[]{} ~^¡ ¿§#"| ~^¡ ¿§#"| ~^¡...
  • Page 34 User Guide for the SIP-T41P IP Phone If you want to Then you can key) or lowercase (abc soft key) input mode, is not available. Press the keypad key , or press Key: If it is in the uppercase (ABC soft key),...
  • Page 35 Customizing Your Phone You can customize your SIP-T41P IP phone by personally configuring certain settings, for example, time & date and ring tones. You can add contacts to the phone’s local directory manually or from call history. You can also personalize different ring tones for different callers.
  • Page 36 User Guide for the SIP-T41P IP Phone Backlight is configurable via web user interface at the path Settings->Preference. The default language of the phone user interface is English. If the language of your web browser is not supported by the phone, the web user interface will use English by default.
  • Page 37 Customizing Your Phone The time and date are displayed on the LCD screen when the phone is idle. You can configure the phone to obtain the time and date from the Simple Network Time Protocol (SNTP) server automatically, or configure the date and time manually. If the phone cannot obtain the time and date from the SNTP server, contact your system administrator for more information.

  • Page 38: Administrator Password

    User Guide for the SIP-T41P IP Phone To configure the time and date format via phone user interface: Press Menu Settings->Basic Settings->Time & Date->Time & Date Format. Press , or the Switch soft key to select the desired time format (12 Hour or 24 Hour) from the Time Format field.
  • Page 39 Customizing Your Phone Enter the new password in the New PWD field. Re-enter the new password in the Confirm PWD field. Press the Save soft key to accept the change or the Back soft key to cancel. Administrator password is configurable via web user interface at the path Security->Password.
  • Page 40 User Guide for the SIP-T41P IP Phone All keys: All keys are locked, except the Volume key, digit keys, # key, * key and Speakerphone key. You are only allowed to dial emergency numbers, reject incoming calls by pressing the X key...
  • Page 41 Customizing Your Phone To change the PIN via phone user interface: Press Menu->Settings->Basic Settings->Change PIN. Enter the desired value in the Current PIN, New PIN and Confirm PIN field respectively. Press the Save soft key to accept the setting or the Back soft key to cancel. Note The unlock PIN length must be within 15 digits.
  • Page 42 User Guide for the SIP-T41P IP Phone Phone Lock is configurable via web user interface at the path Features->Phone Lock. You can press the Volume key to adjust the ringer volume when the phone is idle. You can also press the Volume key to adjust the receiver volume of currently engaged audio devices (handset, speakerphone or headset) when the phone is in use.
  • Page 43 Customizing Your Phone Press the Save soft key to accept the change or the Back soft key to cancel. A ring tone for the phone is configurable via web user interface at the path Settings->Preference->Ring Type. To select a ring tone for the account via phone user interface: Press Menu->Settings->Basic Settings->Sound->Ring Tones.
  • Page 44 User Guide for the SIP-T41P IP Phone Click Upload to upload the file. Note The priority of ring tone for an incoming call on the phone is as follows: Contact ring tone (refer to Adding Contacts) >Group ring tone (refer to Adding Groups) >Account ring tone >Phone ring tone.
  • Page 45 Customizing Your Phone The LCD screen will display the list(s) in the adjusted order. Click Confirm to accept the change. Note Directory is configurable via web user interface only. the directory via phone user interface: view Press the Directory soft key when the phone is idle. The LCD screen displays the enabled list(s) in the directory.
  • Page 46 User Guide for the SIP-T41P IP Phone You can store up to 1000 contacts and 48 groups in your phone's local directory. You can add new groups and contacts, edit, delete or search for a contact, or simply dial a contact number from the local directory.
  • Page 47 Customizing Your Phone The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default. If Local Directory is removed from the directory refer to Directory on page press Menu->Directory->Local Directory to enter the local directory. Select the desired contact group.

  • Page 48: Adding Contacts Manually

    User Guide for the SIP-T41P IP Phone You can add contacts to the local directory in one of the following ways: Manually  From call history  From a remote phone book  Adding Contacts Manually To add a contact to the local directory manually: Press the Directory soft key.
  • Page 49 Customizing Your Phone Adding Contacts from Call History To add a contact to the local directory from call history: Press the History soft key. Press to highlight the desired entry. Press the Option soft key, and then select Add to Contacts. Press the OK soft key.
  • Page 50 User Guide for the SIP-T41P IP Phone key. Press to highlight the desired contact. Press the Option soft key, and then select Detail. Press to highlight the contact information and then edit. Press the Save soft key to accept the change or the Back soft key to cancel.
  • Page 51 Customizing Your Phone press Menu->Directory->Local Directory to enter the local directory. Select the desired contact group and then press the Enter soft key. If the contact is not in any group, select All Contacts and then press the Enter soft key.
  • Page 52 User Guide for the SIP-T41P IP Phone The selected list appears in the Enabled column. Repeat the step 2 to add more lists to the Enabled column. To remove a list from the Enabled column, select the desired list and then click To adjust the display order of the enabled lists, select the desired list and click The LCD screen will display search results in the adjusted order.
  • Page 53 Customizing Your Phone interface. But you can only import or export the contact list via web user interface. To import an XML contact list file via web user interface: Click on Directory->Local Directory. Click Browse to locate a contact list file (the file format must be *.xml) from your local system.
  • Page 54 User Guide for the SIP-T41P IP Phone At least one item should be selected to be imported into the local directory. Click Import to complete importing the contact list. To export a contact list via web user interface: Click on Directory->Local Directory.
  • Page 55 Customizing Your Phone If Auto is selected, the phone will use the default account when placing calls to the contact from the blacklist directory. Press the Add soft key to accept the change or the Back soft key to cancel. To add a contact to the blacklist directory from the local directory: Press the Directory soft key.
  • Page 56 User Guide for the SIP-T41P IP Phone Enter the name in the Display Name field. Click Confirm to accept the change. Note An access URL for a remote phone book is configurable via web user interface only. To access your remote phone book via phone user interface: Press Menu->Directory->Remote Phone Book.
  • Page 57 Customizing Your Phone Select the desired contact in the remote phone book. Press the Send soft key. To search for a contact in the remote phone book: Press Menu->Directory->Remote Phone Book. If Remote Phone Book is added to the directory refer to Directory on page...
  • Page 58 The default value is 21600. Click Confirm to accept the change. The SIP-T41P IP phone maintains call history lists of Placed Calls, Received Calls, Missed Calls and Forwarded Calls. Each call history list supports up to 100 entries. You can view call history, place a call, add a contact or delete an entry from the call history list.
  • Page 59 Customizing Your Phone To place a call from the call history list: Press the History soft key. Press to switch among all, placed, received, missed and forwarded call lists. Press to select the desired entry. Press the Send soft key. To add a contact to the local directory (or blacklist directory) from the call history list: Press the History soft key.
  • Page 60 User Guide for the SIP-T41P IP Phone The LCD screen prompts "Delete all the call records?". Press the OK soft key to confirm the deletion or the Cancel soft key to cancel. You can upload your custom logo which will be displayed on the idle screen.
  • Page 61 Customizing Your Phone If you want to use a headset, physically connect your headset and activate the headset mode for use. For more information on physically connecting a headset, refer to Phone Installation on page 14. To activate the headset mode: Press on the phone.
  • Page 62 User Guide for the SIP-T41P IP Phone Select Enabled from the pull-down list of Headset Prior. Click Confirm to accept the change. To use headset prior, you should activate the headset mode in advance: Physically connect the headset. Press to activate the headset mode.
  • Page 63 There are two types of DSS keys: Line Keys and Programable Keys. Details will be introduced in the following. The SIP-T41P IP phone supports 15 line keys and 11 programable keys. For more information on DSS key icon indicators, refer to...
  • Page 64 User Guide for the SIP-T41P IP Phone (Optional.) Select the desired line from the Account ID field. (Optional.) Enter the string that will appear on the LCD screen in the Label field. (Optional.) Enter the corresponding value in the Value field.
  • Page 65 Customizing Your Phone You can use page tips feature to enable the page icon and page switch key LED to indicate different statuses. This feature is disabled by default. The following table lists the page icon status to indicate different statuses: Icons Description Fast flashing:...
  • Page 66 User Guide for the SIP-T41P IP Phone Local Group  XML Group  XML Browser  LDAP  Conference  Forward  Transfer  Hold    Group Listening  Zero Touch   Phone Lock  Directory ...
  • Page 67 Customizing Your Phone Type (Speed Dial) Dependencies: Account ID (the account this feature will be applied to) Label (key label displayed on the LCD screen) Value (the number you want to dial out) Usage: Press the DSS key to dial out the number specified in the Value field, using the account selected from the Account ID field.
  • Page 68 User Guide for the SIP-T41P IP Phone DTMF You can use this key feature to send the specification of arbitrary key sequences via DTMF . Type (Key Event) Dependencies: Key Type (DTMF) Label (key label displayed on the LCD screen)
  • Page 69 Customizing Your Phone phone book is configured) Label (key label displayed on the LCD screen) Usage: Press the DSS key to access the remote group specified in the PhoneBook field. XML Browser You can use this key feature to quickly access an XML browser. The XML browser allows you to create custom services which meet your functional requirements on the server.
  • Page 70 User Guide for the SIP-T41P IP Phone Forward You can use this key feature to forward an incoming call to someone else. For more information, refer to Call Forward on page 87. Type (Key Event) Dependencies: Key Type (FWD) Label (key label displayed on the LCD screen)
  • Page 71 Customizing Your Phone Label (key label displayed on the LCD screen) Usage: Press the DSS key during an active call to place the call on hold. Press the DSS key again to retrieve the held call. You can use this key feature to activate or deactivate the DND mode. You can also use this key feature to access the custom DND screen.
  • Page 72 User Guide for the SIP-T41P IP Phone Usage: During a call, press the DSS key to activate the group listening mode. You can then speak and listen through the handset/headset, while other people at your side can only listen through the speaker at the same time.
  • Page 73 Customizing Your Phone refer to Directory on page 32. Type (Directory) Dependencies: Label (key label displayed on the LCD screen) Usage: Press the DSS key to immediately access frequently used lists. Note The DSS key performs the same function as the Directory soft key when the phone is idle.
  • Page 74 Note Programable keys are configurable via web user interface only. You can register one or multiple accounts on the SIP-T41P IP phone. You can also configure each line key to associate with an account or configure multiple line keys to associate with an account.
  • Page 75 Customizing Your Phone The following figures demonstrate single or multiple accounts registered on the phone: Single account: Multiple accounts: To disable an account via phone user interface: Press Menu->Settings->Advanced Settings (default password: admin) ->Accounts. Select the desired account and then press the Enter soft key. Select Disabled from the Active Line field.
  • Page 76 Your phone can be configured to have a combination of accounts with a single line key and accounts with multiple line keys. Dial plan is a string of characters that governs the way your SIP-T41P IP phone processes the inputs received from your phone keypad. The SIP-T41P IP phone supports the...
  • Page 77 Customizing Your Phone in the first parenthesis, that is, “235”. “$2” means 2 digits in the second parenthesis, that is, “99”. You can configure one or more replace rules (up to 100) to remove the specified string and replace it with another string. You can configure a pattern with wildcards (expression syntax refer to the table above), so that any string that matches the pattern will be replaced.
  • Page 78 User Guide for the SIP-T41P IP Phone To edit a replace rule via web user interface: Click on Settings->Dial Plan->Replace Rule. Select the desired replace rule by checking the checkbox. Edit values in the Prefix and Replace fields. Enter the desired line ID in the Account field or leave it blank.
  • Page 79 Customizing Your Phone For more information on the valid values for the Account field, refer to Replace Rule on page 65. Click Add to add the dial-now rule. When you enter the number “234” using the keypad, the phone will dial out “234” automatically without the pressing of any key.
  • Page 80 User Guide for the SIP-T41P IP Phone Enter the time between 0 and 14 (seconds) in the Time-Out for Dial-Now Rule field. The default value is “1”. Click Confirm to accept the change. Note is configurable Delay time for dial-now rule via web user interface only.
  • Page 81 Customizing Your Phone For more information on the valid values for the Account field, refer to Replace Rule on page 65. Click Confirm to accept the change. Note The default value of minimum and maximum length is 1 and 15 respectively. Area code is configurable via web user interface only.
  • Page 82 User Guide for the SIP-T41P IP Phone For more information on the valid values for the Account field, refer to Replace Rule on page 65. Click Confirm to add the block out number. Note is configurable Block out number via web user interface only.
  • Page 83 Note Emergency number is configurable via web user interface only. You can enable live dialpad feature on the SIP-T41P IP phone, which enables the IP phone to automatically dial out a phone number without pressing the send key. You can also configure a delay, and then the phone will dial out the phone number automatically after the designated period of time.
  • Page 84 User Guide for the SIP-T41P IP Phone Click Confirm to accept the change. Note Live dialpad is configurable via web user interface only. You can dial a hotline number immediately upon lifting the handset, pressing the Speakerphone key or the line key. You can also configure a delay, and then the phone will dial out the hotline number automatically after the designated period of time.
  • Page 85 Basic Call Features The SIP-T41P IP phone is designed to be easily used like a regular phone on a public switched telephone network (PSTN). You can place calls, answer calls, transfer a call to someone else, or conduct a conference call.
  • Page 86 User Guide for the SIP-T41P IP Phone You can place a call in one of three ways using your SIP-T41P IP phone: Using the handset  Using the speakerphone  Using the headset  You can also dial the number first, and then choose the way you want to speak to the other party.
  • Page 87 To place multiple calls: You can have more than one call on your SIP-T41P IP phone. To place a new call during an active call, do one of the following: Press the line key. The active call is placed on hold.
  • Page 88 User Guide for the SIP-T41P IP Phone When you are not in another call, you can answer a call in one of three ways: Using the handset  Using the speakerphone  Using the headset  Note You can reject incoming calls by pressing the X key or the Reject soft key. You can also activate Do Not Disturb mode to ignore the incoming calls without ringing on your phone.
  • Page 89 Basic Call Features Press to access the new call. Press or the Answer soft key. The incoming call is answered and the original call is placed on hold. To end a call: Do one of the following: If you are using the handset, press , the EndCall soft key or hang up the handset.
  • Page 90 User Guide for the SIP-T41P IP Phone Select Enabled from the pull-down list of Recent Call In Dialing. Click Confirm to accept the change. Note Recent call in dialing is configurable via web user interface only. To view placed calls list when the phone is on the pre-dialing screen: Pick up the handset, press the Speakerphone key or press the line key.
  • Page 91 Basic Call Features To configure auto answer via phone user interface: Press Menu->Features->Auto Answer. Press , or the Switch soft key to select the desired account from the Line ID field. Press , or the Switch soft key to select Enabled from the Status field. Press the Save soft key to accept the change or the Back soft key to cancel.
  • Page 92 User Guide for the SIP-T41P IP Phone To use auto redial: When the called party is busy, the following prompt will appear on the LCD screen of the phone: Press the OK soft key to activate auto redial. The LCD screen prompts the following: Wait for the designated period of time or press the OK soft key to redial the phone number.
  • Page 93 Basic Call Features To use call completion: When the called party is busy, the following prompt will appear on the LCD screen of the phone: Press the OK soft key, the phone returns to the idle screen and call completion is activated.
  • Page 94 User Guide for the SIP-T41P IP Phone You can mute the microphone of the active audio device during an active call so that the other party cannot hear you. Call mute applies to all modes (Handset, Headset and Speakerphone). To mute a call: Press during an active call.
  • Page 95 Basic Call Features Multiple Calls on Hold: If multiple calls are placed on hold, do one of the following: Press to switch between the calls, and then press the Resume soft key to retrieve the desired call. Press the corresponding line key to retrieve the call. If more than one call is placed on hold, a numbered prompt appears on the LCD screen, for example "2/3", indicating that this is the second call out of three calls.
  • Page 96 User Guide for the SIP-T41P IP Phone In the DND block, mark the desired radio box in the Mode field. Click Confirm to accept the change. Note DND mode is configurable via web user interface only. To activate DND in phone mode: Press the DND soft key when the phone is idle.
  • Page 97 Basic Call Features To activate DND in custom mode for a specific account: Press the DND soft key when the phone is idle. The LCD screen displays a list of accounts registered on the phone. Press to select the desired account and then press the Enter soft key. Press , or the Switch soft key to select Enabled from the DND Enable field.
  • Page 98 User Guide for the SIP-T41P IP Phone Press the All On soft key to activate DND for all accounts. Press the Save soft key to accept the change. icon appears on the status bar, and all line icons change to Incoming calls will be rejected automatically, and "n New Missed Call(s)"...
  • Page 99 Basic Call Features You can configure your phone to forward incoming calls to another party through static forwarding. You can also forward calls while your phone is ringing; refer to Dynamic Forwarding. Static Forwarding Three types of static forwarding: Always Forward: Incoming calls are immediately forwarded. ...
  • Page 100 User Guide for the SIP-T41P IP Phone Click Confirm to accept the change. Note Call forward mode is configurable via web user interface only. To enable call forward in phone mode: Press Menu->Features->Call Forward. Press to select the desired forwarding type, and then press the Enter soft key.
  • Page 101 Basic Call Features c) If you select No Answer Forward: 1) Press , or the Switch soft key to select Enabled from the No Answer Forward field. 2) Enter the destination number you want to forward all unanswered incoming calls to in the Forward to field. 3) Press , or the Switch soft key to select the ring time to wait before forwarding from the After Ring Time field.
  • Page 102 User Guide for the SIP-T41P IP Phone You can also enable always forward for all accounts. After always forward was enabled for a specific account, do the following: 1) Press to highlight the Always Forward field. 2) Press the All Lines soft key.
  • Page 103 Basic Call Features 2) Enter the destination number you want to forward all unanswered incoming calls to in the Forward to field. 3) Press , or the Switch soft key to select the ring time to wait before forwarding from the After Ring Time field. The default ring time is 12 seconds.
  • Page 104 User Guide for the SIP-T41P IP Phone For multiple numbers, enter a comma between every two numbers. Click Confirm to accept the change. When call forward is enabled on the phone, the phone cannot forward incoming calls from the numbers specified in the Forward Authorized Numbers field.
  • Page 105 Basic Call Features Dynamic Forwarding To forward an incoming call to another party: When the phone is ringing, press the FWD soft key. Enter the number you want to forward the incoming call to. Press , or the Send soft key. The LCD screen prompts a call forward message.
  • Page 106 User Guide for the SIP-T41P IP Phone Refer to Directory on page for more information). Press the Directory soft key, and then select History. Select the desired list and then press to select the entry (Directory should be configured in advance.
  • Page 107 Network conference is not available on all servers. For more information, contact your system administrator. The SIP-T41P IP phone supports up to 3 parties (including yourself) in a conference call. This is the default method of conference called Local Conference.
  • Page 108 Press the EndCall soft key to drop the conference call. You can use network conference on the SIP-T41P IP phone to conduct a conference with multiple participants. This feature allows you to perform the following: Join two calls together into a conference call.
  • Page 109 Basic Call Features To use this feature, contact your system administrator for the network conference URI in advance. To configure network conference via web user interface: Click on Account->Advanced. Select the desired account from the pull-down list of Account. Select Network Conference from the pull-down list of Conference Type. Enter the conference URI (e.g., conference@example.com) in the Conference URI field.
  • Page 110 User Guide for the SIP-T41P IP Phone Enter the number of the new party and then press , or the Send soft key. When the new party answers the call, press the Conference soft key to add the new party to the conference.

  • Page 111: Directed Call Pickup

    You can use call pickup to answer someone else’s incoming call on your phone. The SIP-T41P IP phone supports directed call pickup and group call pickup. Directed call pickup is used for picking up a call that is ringing at a target phone number. Group call pickup is used for picking up a call that is ringing at any phone number in a certain group.
  • Page 112 User Guide for the SIP-T41P IP Phone Click Confirm to accept the change. To configure the directed call pickup code on a per-line basis via web user interface: Click on Account->Advanced. Select the desired account from the pull-down list of Account.

  • Page 113: Group Call Pickup

    Basic Call Features Group Call Pickup To enable group call pickup and configure the group call pickup code on a global basis via web user interface: Click on Features->Call Pickup. Select Enabled from the pull-down list of Group Call Pickup. Enter the group call pickup code in the Group Call Pickup Code field.
  • Page 114 User Guide for the SIP-T41P IP Phone To pick up a call in the group: Pick up the handset, press the Speakerphone key or press the line key. The GPickup soft key appears on the LCD screen. Press the GPickup soft key on your phone when a phone in the group receives an incoming call.
  • Page 115 Basic Call Features Press , or the Switch soft key to select Enabled from the Local Anonymous field. (Optional.) Press , or the Switch soft key to select the desired value from the Send Anony Code field. The phone will send the configured on code or off code depending on your selection when you enable or disable anonymous call feature on the phone.
  • Page 116 User Guide for the SIP-T41P IP Phone Press , or the Switch soft key to select Enabled from the Anony Rejection field. (Optional.) Press , or the Switch soft key to select the desired value from the Send Reject Code field.
  • Page 117 Advanced Phone Features This chapter provides operating instructions for the advanced features of the SIP-T41P IP phone. Topics include: Busy Lamp Field (BLF)  BLF List  Call Recording  Hot Desking  Intercom  Multicast Paging  Music on Hold ...
  • Page 118 User Guide for the SIP-T41P IP Phone Press , or the Switch soft key to select BLF from the Type field. Press , or the Switch soft key to select the desired line from the Account ID field. (Optional.) Enter the string that will appear on the LCD screen in the Label field.
  • Page 119 Advanced Phone Features The BLF key LED flashes red.  The caller ID appears on the LCD screen (if enabled).  In the following figure, the LCD screen shows an incoming call from 1006 on the monitored line. Note If your phone is locked and the type of the phone lock is configured as Function Keys or All keys, you cannot use the DPickup, Send, NewCall and Cancel soft keys until unlocked.
  • Page 120 User Guide for the SIP-T41P IP Phone BLF List Barge In Code has been configured in advance. If the code is not configured, the phone will place a call to the monitored user instead of barging in an active call of the monitored user when you press the BLF List key.
  • Page 121 For more information about pickup Code, refer to Pickup on page 99. You can record calls by pressing a record key on the phone. The SIP-T41P IP phone supports record and URL record. Two ways of call recording: Record: The phone sends a SIP INFO message containing a specific header “Record:...
  • Page 122 User Guide for the SIP-T41P IP Phone Press , or the Switch soft key to select URL Record from the Type field. (Optional.) Enter the string that will appear on the LCD screen in the Label field. Enter the URL (e.g., http://10.1.2.224/phonerecording.cgi) in the Value field.
  • Page 123 You can use hot desking on the SIP-T41P IP phone to log out of existing accounts and then log into a new account. As a result, many users can share the phone resource at different times.
  • Page 124 User Guide for the SIP-T41P IP Phone The LCD screen prompts the following warning: Press the OK soft key, registration configurations of all accounts on the phone will be cleared immediately. The login wizard will be displayed as below: Enter the login information in each field.
  • Page 125 Press the Save soft key to accept the change or the Back soft key to cancel. Intercom key is configurable via web user interface at the path DSSKey->Line Key. The SIP-T41P IP phone supports automatically to answer an incoming intercom call by default. The phone automatically plays a warning tone when it receives an incoming intercom call.
  • Page 126 User Guide for the SIP-T41P IP Phone answering the intercom call. If Intercom Tone is disabled, the phone will automatically answer the intercom call without warning. Intercom Tone is enabled by default. Intercom Barge You can enable or disable the phone to automatically answer an incoming intercom call while there is already an active call on the phone.
  • Page 127 Advanced Phone Features RTP stream from pre-configured multicast listening address(es) without involving SIP signaling. You can specify up to 10 multicast listening addresses. To configure a multicast paging key via phone user interface: Press Menu->Features->DSS Keys. Select the desired DSS key. Press , or the Switch soft key to select Key Event from the Type field.
  • Page 128 User Guide for the SIP-T41P IP Phone Press to select a desired paging group. The default tag is Empty if it is not configured before. Press the Option soft key and then press the Edit soft key. Enter the multicast IP address and port number (e.g., 224.5.6.20:10008) in the Address field.
  • Page 129 Advanced Phone Features Select the desired codec from the pull-down list of Multicast Codec. The default codec is G722. Click Confirm to accept the change. Note If G722 codec is used for multicast paging, the LCD screen will display the icon to indicate that high definition voice is provided.
  • Page 130 User Guide for the SIP-T41P IP Phone calls. Paging Priority Active The paging priority active parameter decides how the phone handles incoming multicast paging calls when there is already a multicast paging call on the phone. If enabled, the phone will ignore incoming multicast paging calls with lower priorities, otherwise, the phone will answer incoming multicast paging calls automatically and place the previous multicast paging call on hold.
  • Page 131 Advanced Phone Features The phone sends RTP to a preconfigured multicast address (IP: Port). Both the sender’s and receiver’s phones play a warning tone and the receiver automatically answers the multicast RTP session in the speakerphone mode. The multicast paging key LED illuminates solid green. The following figure shows a multicast RTP session on the phone: To place the current multicast RTP session on hold, press the Hold soft key.
  • Page 132 User Guide for the SIP-T41P IP Phone a SIP URI pointing to a Music on Hold Server account. When a call is placed on hold, the phone will send a SIP INVITE message to the Music on Hold Server account. The Music...
  • Page 133 ACD on the SIP-T41P IP phone allows the ACD system to distribute large volumes of incoming calls to the registered ACD users. To use this feature, you should configure an ACD key in advance.
  • Page 134 User Guide for the SIP-T41P IP Phone After logging in, you are ready to receive calls from the . You can press the ACD system ACD key to show your current ACD user status. You can press the Avail/Unavail soft key to change your ACD user status.
  • Page 135 Advanced Phone Features You can configure a primary account on the IP phone and other alternate accounts on the other IP phones. In a SCA Hybrid Key System scenario, you can automatically assign multiple DSS keys with Line type for a registered shared line on the phone (If auto linekeys feature is enabled).
  • Page 136 User Guide for the SIP-T41P IP Phone To configure the auto linekeys feature via web user interface: Click on Features-> General Information. Select Enabled from the pull-down list of Auto LineKeys. Auto LineKeys is you can automatically assign multiple DSS keys with enabled, Line type for a registered shared line on the phone.
  • Page 137 Advanced Phone Features To configure the shared line settings and the number of line key on phone A via web user interface: Register the primary account 4603. Click on Advanced, and then select Shared Call Appearance from the pull-down list of Shared Line. Enter the desired number in the Number of line key field.
  • Page 138 User Guide for the SIP-T41P IP Phone The default value is 1. In this example, the value is set to 2. Click Confirm to accept the change. The phone A will automatically configure the line keys from the first unused DSS key, according to the configured number in the Number of line key field.
  • Page 139 Advanced Phone Features (Enter the primary account 4603 in the Register Name field.) Click on Advanced, and then select Shared Call Appearance from the pull-down list of Shared Line. Enter the desired number in the Number of line key field. This field appears only if Auto Linekeys is enabled.
  • Page 140 User Guide for the SIP-T41P IP Phone The default value is 1. In this example, the value is set to 2. Click Confirm to accept the change. The phone B will automatically configure the line keys from the first unused DSS key, according to the configured number in the Number of line key field.
  • Page 141 Advanced Phone Features Select Private Hold from the Unselected Softkeys column and then click The Private Hold appears in the Selected Softkeys column. Click Confirm to accept the change. To configure a private hold key via phone user interface: Press Menu->Features->DSS Keys. Select the desired DSS key.
  • Page 142 The phone will dial out “*11” automatically when you press the CallPull soft key. This section provides you with detailed information on using the SIP-T41P IP phone in a SCA Hybrid Key System scenario. In a SCA Hybrid Key System scenario, the status of the line key LED which associates with a shared line will change.
  • Page 143 Advanced Phone Features You can have one call or multiple calls on the shared line. To place a call on the shared line: Do one of following: Enter the desired number using the keypad when the phone is idle. Press , or the Send soft key.
  • Page 144 User Guide for the SIP-T41P IP Phone B will illuminate solid red. Press the line key 1, or the Answer soft key on phone B. The LED indicators of the line key 1 on phone A will illuminate solid red and phone B will illuminate solid green.
  • Page 145 Advanced Phone Features The LED indicators of the line key 2 on phone A will illuminate solid red and phone B will illuminate solid green indicating that there is an active call on the line key 2. Meanwhile, The LED indicators of the line key 1 phone A will illuminate solid green and phone B will illuminate solid red indicating that there is an active call on the line key 1.
  • Page 146 User Guide for the SIP-T41P IP Phone To retrieve the call on phone B: Do one of the following: Press the line key with the slow flashing red LED indicator. To retrieve a call placed on private hold: The private held call can be only retrieved by the hold party (party A).
  • Page 147 Advanced Phone Features connected. If the other party (not the shared line party) presses the EndCall soft key, the conference call is ended. You can also press the line key with the solid red LED indicator on phone B to set up a conference call with the other parties in the active call.
  • Page 148 User Guide for the SIP-T41P IP Phone To retrieve a call from another shared phone: If there is an active call between phone A and phone C, do the following: Long press the desired line key on phone B. The Cancel, CallPull, NewCall and Barge In soft keys appear on the LCD screen of phone B.
  • Page 149 Advanced Phone Features You can share a BLA number on two or more phones. For example, phone A registers the account 14019833020 and assigns BLA number, phone B registers the account 10462190020 and assigns BLA number, phone C registers the account 14755608020. Phone A and phone B share the BLA number 14084588327.
  • Page 150 User Guide for the SIP-T41P IP Phone Click on Advanced, and then select Draft BLA from the pull-down list of Shared Line. Enter the desired number in the BLA Number field. Click Confirm to accept the change.
  • Page 151 Advanced Phone Features To register an account and configure BLA feature on phone B via web user interface: Register the account 10462190020. Click on Advanced, and then select Draft BLA from the pull-down list of Shared Line. Enter the desired number in the BLA Number field.
  • Page 152 User Guide for the SIP-T41P IP Phone Click Confirm to accept the change. This section provides you with detailed information on using the SIP-T41P IP phone in a BLA scenario. In a BLA scenario, the status of the line key LED which associates with a bridged line will change.
  • Page 153 Advanced Phone Features Press , or the Send soft key. Phone A will dial the entered number. When the phone C dials the BLA number “14084588327”, an incoming call will arrive on the bridged line. The phone A and phone B ring simultaneously and the LED indicators of the line key on both phone A and phone B will flash green.
  • Page 154 User Guide for the SIP-T41P IP Phone You can send and receive text messages using the SIP-T41P IP phone. New text messages can be indicated both acoustically and visually. When receiving a new text message, the phone will play a warning tone. The power indicator LED will slow flash red, and the LCD screen will prompt “n New Text Message(s)”...
  • Page 155 Advanced Phone Features Compose the new text message. You can press the abc soft key to change the input mode. Press the Send soft key after completing the content. (Optional.) Press , or the Switch soft key to select the desired account from the From field.
  • Page 156 You can also delete a specific message after retrieving by pressing the Delete soft key. You can leave voice mails for someone else using the SIP-T41P IP phone. You can also listen to voice mails that are stored in a voice mailbox. When receiving a new voice mail, the phone will play a warning tone.
  • Page 157 The MWI service is unsolicited for some servers, so the SIP-T41P IP phone only handles the MWI messages sent from the server. But for other servers, the MWI service is solicited, so the SIP-T41P IP phone must enable subscription for MWI.
  • Page 158 User Guide for the SIP-T41P IP Phone The MWI subscription parameters you need to know: Options Description Subscribe for MWI Enable or disable a subscription for MWI service. Period of MWI subscription. The IP phone sends a MWI Subscription Period refresh SUBSCRIBE request before initial SUBSCRIBE expiration.
  • Page 159 Advanced Phone Features The IP phone will subscribe to the account number for MWI service by default. The phone will send SUBSCRIBE messages for the MWI service to the account or the Note voice number MWI service depending on the server. Contact your system administrator for more information.
  • Page 160 User Guide for the SIP-T41P IP Phone...
  • Page 161 Troubleshooting This chapter provides general troubleshooting information to help you solve the problems you might encounter when using your SIP-T41P IP phone. If you require additional information or assistance with your new phone, contact your system administrator. How can I find the basic information of the IP phone? Press the OK key when the IP phone is idle to check the basic information of the IP phone, such as IP address and firmware version.
  • Page 162 User Guide for the SIP-T41P IP Phone If the phone is powered from PoE, ensure that you use a PoE-compliant switch or  hub. Why does the phone display "Network unavailable"? Ensure that the Ethernet cable is plugged into the Internet port on the phone and ...
  • Page 163 Troubleshooting Click Confirm to accept the change. You can also contact your system administrator for help. Note If you are logging into the web user interface of the phone with user credentials, you need to enter the current user password in the Old Password field. User password is configurable via web user interface only.
  • Page 164 User Guide for the SIP-T41P IP Phone check whether the dial tone is present for one of the audio modes. If the dial tone exists on another audio mode, connect a different handset or headset to isolate the problem. Why doesn’t the phone ring? Check the ringer volume on the phone.
  • Page 165 Troubleshooting To enable SRTP on a per-line basis via web user interface: Click on Account->Advanced. Select the desired account from the pull-down list of Account. Select the desired value (Optional or Compulsory) from the pull-down list of RTP Encryption(SRTP). Click Confirm to accept the change. SRTP is not available on all servers.
  • Page 166 User Guide for the SIP-T41P IP Phone Click Export to open file download window, and then save the file to your local system. How to export system log? We may need you to provide the phone configurations to help analyze your problem. In some instance, you may need to import configurations to your phone.
  • Page 167 Troubleshooting Click Export to open the file download window, and then save the file to your local system. You can also export the system log to a syslog server. Contact your system administrator for more information. Note It is recommended to reset the syslog level to 3 after exporting the system syslog. How to export all diagnostic files? We may need you to provide three types of diagnostic files (including PCAP trace, system log and BIN configuration file) to help analyze your problem.
  • Page 168 User Guide for the SIP-T41P IP Phone Click Export to open file download window, and then save diagnostic files to your local system. Note If the issue cannot be reproduced, just directly click Export to export all diagnostic files. How to reboot the phone? To reboot the phone via web user interface: Click on Settings->Upgrade.
  • Page 169 Troubleshooting How to upgrade firmware? To upgrade firmware via web user interface: Click on Settings->Upgrade. Click Browse to locate the required firmware from your local system. Click Upgrade to upgrade the firmware. The web user interface prompts “Firmware of the SIP Phone will be updated. It will take 5 minutes to complete.
  • Page 170 User Guide for the SIP-T41P IP Phone The LCD screen prompts the following: Welcome Initializing...please wait The phone will be reset to factory settings sucessfully after startup. Note Reset of your phone may take a few minutes. Do not power off until the phone has started...
  • Page 171 Without prior written consent, no organization or individual is permitted to  make any change to the structure or the safety design of the device. Yealink is under no circumstances liable to consequences or legal issues caused by such changes.
  • Page 172 User Guide for the SIP-T41P IP Phone Environmental Requirements Place the device at a well-ventilated place. Do not expose the device under  direct sunlight. Keep the device dry and free of dust.  Place the device on a stable and level platform.
  • Page 173 Regulatory Notices Cleaning Requirements Before cleaning the device, stop using it and disconnect it from the power  supply. Use a piece of soft, dry and anti-static cloth to clean the device.  Keep the power plug clean and dry. Using a dirty or wet power plug may ...
  • Page 174 User Guide for the SIP-T41P IP Phone...
  • Page 175 Appendix A-Time Zones Time Zone Time Zone Name Samoa United States-Hawaii-Aleutian, United States-Alaska-Aleutian -9:30 French Polynesia United States-Alaska Time Canada(Vancouver,Whitehorse), Mexico(Tijuana,Mexicali), United States-Pacific Time Canada(Edmonton,Calgary), Mexico(Mazatlan,Chihuahua), United States-MST no DST, United States-Mountain Time Canada-Manitoba(Winnipeg), Chile(Easter Islands), Mexico(Mexico City,Acapulco), United States-Central Time Bahamas(Nassau), Canada(Montreal,Ottawa,Quebec), Cuba(Havana), United States-Eastern Time -4:30...
  • Page 176 User Guide for the SIP-T41P IP Phone Time Zone Time Zone Name +9:30 Australia(Adelaide), Australia(Darwin) Australia(Brisbane), Australia(Hobart), Australia(Sydney,Melboume,Canberra), Russia(Vladivostok) +10:30 Australia(Lord Howe Islands) New Caledonia(Noumea), Russia(Srednekolymsk Time) +11:30 Norfolk Island New Zealand(Wellington,Auckland), Russia(Kamchatka Time) +12:45 New Zealand(Chatham Islands) Tonga(Nukualofa) +13:30...
  • Page 177 Index About This Guide Declaration of Conformity Accessing the Remote Phone Book Deleting Contacts Account Management Deleting Groups Account Registration Dial-now Adding Contacts Dial Plan Adding Groups Directory Administrator password Display Issues Advanced Phone Features Do Not Disturb (DND) Anonymous Call Documentation Anonymous Call Rejection DSS Keys...
  • Page 178 User Guide for the SIP-T41P IP Phone Line Keys Live Dialpad Table of Contents xiii Local Conference Time & Date Local Directory Troubleshooting Log Issues Logo Customization User Interfaces Using BLA Features on the IP Phone Message Waiting Indicator (MWI)

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