Solving Printer Problems - Brother GT-341 Instruction Manual

7. Troubleshooting

7-1. Solving Printer Problems

Use the table below to help solve printer problems.
Problem
Cannot send print data from
the PC.
Pressing the Print Button
does not start printing.
132
Cause
You have selected the wrong
printer.
USB cable not connected
Your PC and OS do not
satisfy the requirements of
GT-3.
Using an USB cable that
does not meet the
requirement.
The USB hub is not working
properly.
Noise is disturbing the
communication between
GT-3 and the PC.
The PC is not working
properly.
Other USB device is
connected with your PC.
Something is wrong with the
USB cable.
GT-3 is indicating an error
"Ready" is not indicated on
the Display, or some
operation is working.
Auto Head Cleaning is in
process.
The room temperature does
not meet the requirements.
The printer has not received /
read a data, or is now
receiving / reading the data.
(Print Button is not ON.)
The Print Heads are
overheated and the message
"** Head Temp Rising"
appears.
GT-3 Series
Solution
Confirm the selected printer, and select the
correct one.
Disconnect and re-connect the USB 2.0 cable
See "1-3-3. Software Information" and check
your PC properties.
Use the USB cable that meets the requirement.
See "1-3-4. Other Requirements".
Connect GT-3 directly to PC with USB 2.0 cable.
USB hub is not operationally approved.
Disconnect the USB 2.0 cable once, and wait for
5 seconds and connect it again.
If this does not solve the problem, turn off GT-3
wait for 5 seconds and restart.
Restart the PC.
Try another inlet of USB port.
Remove the other USB device and restart your
PC, and check if GT-3 works properly.
Try other or shorter USB 2.0 cables.
Solve the cause of the error, and try again.
Wait till the operation is over.
Wait until the Head Cleaning finishes.
Adjust the room temperature.
See "1-3-1 Environment".
Machine will not print until print job has been
received.
FFC (flat cable) of the Print Head may not be
connected firmly and this may cause the rise of
Print Head temperature. Turn OFF the printer
and confirm the connection of FFC. Wait until
the heads cool down.