Solving Printer Problems - Brother GT-782 Instruction Manual

7. Troubleshooting
７ -１ . Solving Printer Problems
Use the table below to help solve printer problems.
Problem
Cannot send print data from the
PC.
Display turned OFF but Error
LED ON
Pressing the Print Button does
not start printing.
GT-782 does not turn on.
79
Cause
You have selected the wrong
printer.
USB cable not connected
Your PC and OS do not satisfy
the requirements of GT-782.
Using an USB cable that does
not meet the requirement.
The USB hub is not working
properly.
Noise is disturbing the
communication between GT-782
and the PC.
The PC is not working properly.
Added USB card in PC and
GT-782 do not match.
Other USB device is connected
with your PC.
Something is wrong with the
USB cable.
Auto Power-off worked.
GT-782 is indicating an error
"Ready" or "Print Ready" is not
indicated on the Display, the
other Control Panel is in the
menu or operating.
Auto Head Cleaning is in
process.
The room temperature does not
meet the requirements.
The printer has not received/
read a data, or is now receiving/
reading the data.
The Print Heads are overheated
and the message "Fail: Head
Temp (****)" appears.
There is no power.
The Front Cover is open or not
closed properly.
GT-782
Solution
Confirm the selected printer, and select the correct
one.
Disconnect and re-connect the USB 2.0 cable
See "1-3-3. Software Information" and check your PC
properties.
Use the USB cable that meets the requirement.
See "1-3-4. Other requirements".
Connect GT-782 directly to PC with USB. USB hub is
not operationally approved.
Disconnect the USB 2.0 cable once, and wait for 5
seconds and connect it again.
If this does not solve the problem, turn off GT-782,
wait for 5 seconds and restart.
Restart the PC.
Try another inlet of USB port.
Connect GT-782 with the original USB port in PC
Remove the other USB device and restart your PC,
and check if GT-782 works properly.
Try other or shorter USB 2.0 cables.
Turn OFF and ON the power switch.
Solve the cause of the error, and try again.
Confirm the status of the other Control Panel. Wait till
the operation is over.
Wait until the Head Cleaning finishes.
Adjust the room temperature.
See "1-3-1 Environment".
Machine will not print until print job has been received.
Wait until the heads cool down.
Check the power cable connections.
Close the Front Cover properly.