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Troubleshooting
Printer Problems
Problem
The
(Power) button does not light
up or flash.
A data transmission error appears on
the computer.
The baud rate cannot be set using
the Change Baud Rate Wizard or the
Brother printer utilities.
I want to reset the printer and delete
the data transferred from the
computer.
An error occurred during installation. Visit support.brother.com
Solution
Check that the power supply cord is connected correctly. If the
button still does not light up or flash, contact the retail outlet where the printer
was purchased or your local authorized service center.
The wrong port may be selected.
Select the correct port from the "Print to the following port" list in the
Properties dialog box for the printer.
For a USB connection, select "USB00n".
The baud rates for the computer and the printer may not be the same. For
more information, see Setting the Barcode Scanner or Scale Baud Rate
on page 16 and change the baud rate.
Error 99: the computer cannot detect the printer.
• Make sure that the printer is turned on.
• Make sure that the interface cable is connected correctly.
• Make sure that the COM port where the printer is connected is the same
COM port selected in the Change Baud Rate Wizard. (Many computers
have more than one COM port and COM2 may have been selected in
error in the Change Baud Rate Wizard.)
Error 1 or Error 5: the serial port of the computer cannot be used.
When another serial connection device is using the same COM port, labels
cannot be printed. Change the COM port for the serial connection device or
connect the printer to a COM port that is not in use.
To reset the printer, press and hold the
Then, press and hold the
more than three seconds. Continue holding down the
press the
(Feed&Cut) button six times. The printer will then reset. All data
transferred from the computer will be deleted and the printer will be reset to the
factory settings.
(Power) button to turn off the printer.
(Power) button and
(Feed&Cut) buttons for
14
(Power)
14
(Power) button, and
109
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