Solving Printer Problems - Brother GT-341 Instruction Manual

7. Troubleshooting

7-1. Solving Printer Problems

Use the table below to help solve printer problems.
Problem
Cannot send print data from the
PC.
Pressing the Print Button does
not start printing.
102
Cause
You have selected the wrong
printer.
USB cable not connected
Your PC and OS do not satisfy
the requirements of GT-782.
Using an USB cable that does
not meet the requirement.
The USB hub is not working
properly.
Noise is disturbing the
communication between GT-3
and the PC.
The PC is not working properly.
Other USB device is connected
with your PC.
Something is wrong with the
USB cable.
GT-782 is indicating an error
"Ready" is not indicated on the
Display, or some operation is
working.
Auto Head Cleaning is in
process.
The room temperature does not
meet the requirements.
The printer has not received /
read a data, or is now receiving /
reading the data.(Print Button is
not ON.)
The Print Heads are overheated
and the message "** Head
Temp Rising" appears.
GT-3 Series
Solution
Confirm the selected printer, and select the correct
one.
Disconnect and re-connect the USB 2.0 cable
See "1-3-3. Software Information" and check your PC
properties.
Use the USB cable that meets the requirement.
See "1-3-4. Other Requirements".
Connect GT-3 directly to PC with USB 2.0 cable. USB
hub is not operationally approved.
Disconnect the USB 2.0 cable once, and wait for 5
seconds and connect it again.
If this does not solve the problem, turn off GT-3 wait
for 5 seconds and restart.
Restart the PC.
Try another inlet of USB port.
Remove the other USB device and restart your PC,
and check if GT-3 works properly.
Try other or shorter USB 2.0 cables.
Solve the cause of the error, and try again.
Wait till the operation is over.
Wait until the Head Cleaning finishes.
Adjust the room temperature.
See "1-3-1 Environment".
Machine will not print until print job has been received.
FFC (flat cable) of the Print Head may not be
connected firmly and this may cause the rise of Print
Head temperature. Turn OFF the printer and confirm
the connection of FFC. Wait until the heads cool
down.