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ServSwitch Multiuser
19. Troubleshooting
19.1 Calling Black Box
If you determine that your ServSwitch Multiuser is malfunctioning, do not
attempt to alter or repair the unit. It contains no user-serviceable parts. Contact
Black Box Technical Support at 724-746-5500.
Before you do, make a record of the history of the problem. We will be able to
provide more efficient and accurate assistance if you have a complete description,
including:
• the nature and duration of the problem.
• when the problem occurs.
• the components involved in the problem.
• any particular application that, when used, appears to create the problem or
make it worse.
19.2 Shipping and Packaging
If you need to transport or ship your ServSwitch Multiuser:
• Package it carefully. We recommend that you use the original container.
• If you are returning the unit, make sure you include everything you received
with it. Before you ship for return or repair, contact Black Box to get a Return
Authorization (RA) number.
Page 42
724-746-5500 | blackbox.com
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