Black Box KV9404A Manual
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Black Box KV9404A Manual

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© Copyright 2008. Black Box Corporation. All rights reserved.
1000 Park Drive
•
Lawrence, PA 15055-1018
•
724-746-5500
•
Fax 724-746-0746

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  • Page 1 © Copyright 2008. Black Box Corporation. All rights reserved. 1000 Park Drive • Lawrence, PA 15055-1018 • 724-746-5500 • Fax 724-746-0746...
  • Page 2 Order toll-free in the U.S.: Call 877-877-BBOX (outside U.S. call 724-746-5500) SUPPORT FREE technical support 24 hours a day, 7 days a week: Call 724-746-5500 or fax 724-746-0746 INFORMATION Mailing address: Black Box Corporation, 1000 Park Drive, Lawrence, PA 15055-1018 Web site: www.blackbox.com • E-mail: info@blackbox.com...
  • Page 4 FCC AND IC RFI STATEMENTS FEDERAL COMMUNICATIONS COMMISSION INDUSTRY CANADA RADIO FREQUENCY INTERFERENCE STATEMENTS Class B Digital Device. This equipment has been tested and found to comply with the limits for a Class B computing device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
  • Page 5 4-, 8-, AND 16-PORT SERVSWITCH PS2/USB IP KVM SWITCH NORMAS OFICIALES MEXICANAS (NOM) ELECTRICAL SAFETY STATEMENT INSTRUCCIONES DE SEGURIDAD 1. Todas las instrucciones de seguridad y operación deberán ser leídas antes de que el aparato eléctrico sea operado. 2. Las instrucciones de seguridad y operación deberán ser guardadas para referencia futura.
  • Page 6 NOM STATEMENT 12. Precaución debe ser tomada de tal manera que la tierra fisica y la polarización del equipo no sea eliminada. 13. Los cables de la fuente de poder deben ser guiados de tal manera que no sean pisados ni pellizcados por objetos colocados sobre o contra ellos, poniendo particular atención a los contactos y receptáculos donde salen del aparato.
  • Page 7 4-, 8-, AND 16-PORT SERVSWITCH PS2/USB IP KVM SWITCH TRADEMARKS USED IN THIS MANUAL ServSwitch is a trademark, and BLACK BOX and the Double Diamond logo are registered trademarks of BB Technologies, Inc. Mac OS is a registered trademark of Apple Computer, Inc.

  • Page 8: Table Of Contents

    CONTENTS Contents Chapter Page Specifications ........... . 8 Overview.
  • Page 9 A.2 Calling Black Box ........
  • Page 10 CONTENTS Chapter Page Appendix D. Using an Optional Serial Access Unit (IPMI Supported) with the R-Port ..........91 D.1 Background .

  • Page 11: Specifications

    Indicators: (4) LEDs: (1) LAN Activity, (1) System Status, (1) Eth Act, (1) Sys OK Power: 12-VDC power supply; maximum power consumption: 18 watts Size: KV9404A: 1.7"H x 7.3"W x 8.7"D (4.3 x 18.5 x 22.1 cm); KV9408A, KV9416A: 1.7"H x 15.9"W x 8.7"D (4.3 x 40.4 x 22.1 cm)

  • Page 12: Overview

    CHAPTER 2: Overview 2. Overview 2.1 Introduction The 4-, 8-, and 16-Port ServSwitch ™ PS/2 USB IP KVM Switches allow you to use the Internet or your TCP/IP-enabled network to remotely monitor and control critical PC servers and workstations using an industry-standard Web browser or VNC client.

  • Page 13: Back Panel

    4-, 8-, AND 16-PORT SERVSWITCH PS2/USB IP KVM SWITCH 2.2.2 B ANEL Figure 2-2. The 8-Port ServSwitch back-panel view. Table 2-2. Rear-panel components. Component Description Barrel connector Connects to a 12-VDC power adapter. 8-pin mini-DIN connector Reserved for future use. DB9 COM/RS-232 connector Connects to a PC for initial setup only.

  • Page 14: What's Included

    Connect to 4, 8, or 16 servers. 2.3 What’s Included Your package should include the following items. If anything is missing or damaged, contact Black Box at 724-746-5500. • (1) 4-, 8-, or 16-Port ServSwitch EC Series IP KVM Switch • (1) power adapter •...

  • Page 15: Installation

    4-, 8-, AND 16-PORT SERVSWITCH PS2/USB IP KVM SWITCH 3. Installation 3.1 Quick Start Guide This quick start guide describes two different ways to quickly set up your ServSwitch. These are described in Sections 3.1.1 and 3.1.2. Before doing the initial setting: 1.
  • Page 16 CHAPTER 3: Installation 2. Connect a CAT5 cable to the ServSwitch unit’s LAN port. Connect the other end of the cable to an Ethernet switch. PS/2 monitor 16-Port ServSwitch PS/2 USB IP KVM Switch (KV9416A) Ethernet switch USB keyboard Internet Figure 3-2.

  • Page 17: Using The Hyperterminal Via A Serial Port

    4-, 8-, AND 16-PORT SERVSWITCH PS2/USB IP KVM SWITCH The Network Settings screen appears as shown in Figure 3-4. Figure 3-4. Network Settings screen. 3.1.2 U SING THE YPER ERMINAL VIA A ERIAL Hardware needed: • (1) 4-, 8-, or 16-Port ServSwitch PS/2 USB IP KVM Switch with a power adapter •...
  • Page 18 CHAPTER 3: Installation 1. Connect the DB9 RS-232 null-modem serial cable to the serial port on the ServSwitch unit’s rear panel. Connect the opposite end of the cable to the computer’s serial port (COM1, COM2, etc.). See Figure 3-5. Computer power adapter Serial port...
  • Page 19 4-, 8-, AND 16-PORT SERVSWITCH PS2/USB IP KVM SWITCH 2. From your computer’s Administrator screen in Windows XP, select All ® Programs, Accessories, Communications, and HyperTerminal. See Figure 3-6. Figure 3-6. Administrator screen.
  • Page 20 CHAPTER 3: Installation 3. If you’ve never set up your HyperTerminal before, it will ask you to enter your phone area code. Enter this, then click on OK. The screen shown in Figure 3-7 appears. Figure 3-7. Connecting to HyperTerminal. 4.
  • Page 21 4-, 8-, AND 16-PORT SERVSWITCH PS2/USB IP KVM SWITCH 5. From the Connect using drop-down menu, select the serial port that you want to connect (for example, COM1). Click on OK to save or Cancel to cancel. 6. If you click on OK in Figure 3-8, the screen shown in Figure 3-9 appears. Figure 3-9.
  • Page 22 CHAPTER 3: Installation 8. If you click on OK in Figure 3-9, the screen shown in Figure 3-10 appears. Figure 3-10. HyperTerminal screen. 9. Follow the instructions on the screen. For example, simply type I to set your IP address, type F to reset everything back to factory defaults, and so on. NOTE Remember to type W after you make any changes.

  • Page 23: Disabling The Mouse Acceleration On The Computers

    4-, 8-, AND 16-PORT SERVSWITCH PS2/USB IP KVM SWITCH 3.2 Disabling the Mouse Acceleration on the Computers Many operating systems offer a feature called mouse acceleration that allows the user to adjust the responsiveness of the cursor on the screen to physical movements of the mouse.

  • Page 24: How To Connect Your Servswitch

    1. Make sure that the ServSwitch and the computers to be managed are powered off. 2. If desired, mount the 4-, 8-, or 16-Port ServSwitch (KV9404A, KV9408A, or KV9416A) in a standard rack or cabinet. Use the included rackmount brackets and screws. See Figure 3-12.
  • Page 25 4-, 8-, AND 16-PORT SERVSWITCH PS2/USB IP KVM SWITCH Figure 3-12. Rackmounting the ServSwitch. 3. Connect a straight-through Ethernet patch cable to the LAN port on the ServSwitch unit’s rear panel. 4. Connect the opposite end of the cable to your network hub, switch, or terminated wall outlet.
  • Page 26 CHAPTER 3: Installation 9. If you are using 1 to 16 optional Serial Access Units, connect the RJ-14 cable(s) (included with the Serial Access Unit[s], KV9-SRL) to the R-port on the ServSwitch unit(s). 10. Power on the ServSwitch by connecting the AC adapter to a suitable power outlet and the opposite end of the power cord to the 12-VDC port on the ServSwitch unit’s rear panel.

  • Page 27: Access Your Servswitch And Remotely Control The Host

    4-, 8-, AND 16-PORT SERVSWITCH PS2/USB IP KVM SWITCH 3.4 Access Your ServSwitch and Remotely Control the Host Computer(s) As soon as you finish the settings and connections described in Sections 3.1 through 3.3, you are ready to remotely control the host computer(s). Simply open the Web browser and type in the IP you already set up in Section 3.1, then type in the correct username and password as described in Section 4.1.

  • Page 28: Advanced Operations

    CHAPTER 4: Advanced Operations 4. Advanced Operations The Web interface is the most intuitive way to configure the ServSwitch. It also offers a Java based VNC client that you can use to control the managed computers from a remote location. The ServSwitch supports any industry-standard HTML Web browser.
  • Page 29 4-, 8-, AND 16-PORT SERVSWITCH PS2/USB IP KVM SWITCH 2. Once you type in the username and password, click on the Login button to continue. Figure 4-2 appears. Figure 4-2. The Home screen. 3. The Home screen (Figure 4-2) serves two functions. First, it is a place to check the ServSwitch unit’s status, view essential system information, and capture screen shots from the managed computers.

  • Page 30: Home Menu Options

    CHAPTER 4: Advanced Operations 4.2 Home Menu Options 4.2.1 P REFERENCES Different user accounts may have different personal preferences. For example, you might have a login account for local access and a different one for remote access. The local account would select 16-bit color, maximum bandwidth, and so on. The remote account would select 8-bit color, low bandwidth, and no splash screen.

  • Page 31: Snapshots

    4-, 8-, AND 16-PORT SERVSWITCH PS2/USB IP KVM SWITCH 4.2.2 S NAPSHOTS You can view the screen as full-size, half-size, quarter-size, ⁄ th-size, or ⁄ th-size. Select the appropriate size from the screen shown in Figure 4-4. Figure 4-4. The Snapshots screen. 4.2.3 L OGOUT Click on this option to log out.

  • Page 32: Vnc Menu Options

    CHAPTER 4: Advanced Operations 4.3 VNC Menu Options You can control the host computers from the VNC menu in the Home screen. 4.3.1 C ONNECT Click on Connect from the VNC menu in the Home screen. Figure 4-5 appears. From here, you can control the host computer as if you were physically sitting in front of it.

  • Page 33: Admin Menu Options

    4-, 8-, AND 16-PORT SERVSWITCH PS2/USB IP KVM SWITCH 4.4 Admin Menu Options 4.4.1 N ETWORK ONFIG From the Home screen, click on Network Config. The screen shown in Figure 4-6 appears. Figure 4-6. Network Configuration screen. The options shown in Figure 4-6 are described in Table 4-1.
  • Page 34 CHAPTER 4: Advanced Operations Table 4-1. Network Configuration screen options. Parameter Description Network Configuration Click on view/debug current network setup values here. Figure 4-7 appears (see the next page). Dynamic Host Configuration Select Enabled or Disabled from the drop-down Protocol (DHCP) menu.
  • Page 35 4-, 8-, AND 16-PORT SERVSWITCH PS2/USB IP KVM SWITCH View/debug current network setup values here When you click on this option in the Network Configuration screen (Figure 4-6), the screen shown in Figure 4-7 appears. This screen allows you to monitor the records about current login users, current connection, recent system log entries, and so on.
  • Page 36 CHAPTER 4: Advanced Operations Table 4-2 (continued). Current Users screen options. Parameter Description Current Users (continued) From: The ServSwitch unit’s IP address. Service: Indicates a Web connection. Login Method: Indicates a login method. Login Time: The time that the user logged into the system.

  • Page 37: User Accounts

    4-, 8-, AND 16-PORT SERVSWITCH PS2/USB IP KVM SWITCH 4.4.2 U CCOUNTS From the Home screen, click on User Accounts. Figure 4-8 appears. Figure 4-8. Users and Passwords screen. This screen allows you to add accounts other than admin to the system. These accounts will not have the authority to change settings, but can access the Web interface and login the VNC console.
  • Page 38 CHAPTER 4: Advanced Operations Table 4-3 (continued). Users and Passwords screen options. Parameter Description Users and Passwords Username: This is the name assigned to the (continued) user. Password: The current password is indicated by a row of asterisks. Delete user: Click on the Delete button to permanently remove the displayed user from the system.

  • Page 39: System Ident

    4-, 8-, AND 16-PORT SERVSWITCH PS2/USB IP KVM SWITCH 4.4.3 S YSTEM DENT From the Admin menu in the Home screen, click on System Ident. The Change System Identification screen (Figure 4-9) appears. Figure 4-9. Change System Identification screen. The screen options include machine name, location, contact name, network address, and description.

  • Page 40: Security

    CHAPTER 4: Advanced Operations 4.4.4 S ECURITY From the Home screen, click on Security. The Security Profile screen (Figure 4-10) appears. Figure 4-10. Security Profile screen.
  • Page 41 4-, 8-, AND 16-PORT SERVSWITCH PS2/USB IP KVM SWITCH Table 4-4. Security Profile screen options. Parameter Description Administrator Password The administrator can change the default password for admin (recommended). Read and consider the comments and instructions on this menu before making any changes, as changing these features could make the unit inaccessible through Web configuration (that is, due to firewall filtering).
  • Page 42 CHAPTER 4: Advanced Operations Table 4-4 (continued). Security Profile screen options. Parameter Description VNC Password Policy See the description on the next page. Trust SSH Tunnels See the description on the next page Access Sharing Policy See the description on the next page. Local User Lockout See the description on page 41.
  • Page 43 4-, 8-, AND 16-PORT SERVSWITCH PS2/USB IP KVM SWITCH VNC Password Policy When a new VNC connection is established, the remote user must be authenticated. Standard VNC protocol does not support username; it only supports passwords. As long as all users have unique passwords, you can determine which user is connecting based on the password provided.
  • Page 44 CHAPTER 4: Advanced Operations With a single-user access policy, only one user may control the system. New connections are permitted, but they will NOT be able to see or even control the host computer(s). Once the first user disconnects (or otherwise gives up control), the second user will be able to access the system immediately.

  • Page 45: Compatibility

    4-, 8-, AND 16-PORT SERVSWITCH PS2/USB IP KVM SWITCH 4.4.5 C OMPATIBILITY From the Admin menu in the Home screen, click on Compatibility. The screen shown in Figure 4-11 appears. Figure 4-11. Compatibility screen. The options shown in Figure 4-11 are described in Table 4-5. Table 4-5.

  • Page 46: Snmp

    CHAPTER 4: Advanced Operations Table 4-5 (continued). Compatibility screen options. Parameter Description External power bar Connect a remote power control device via a straight-through cable to the serial port, and choose the model from the drop-down menu. You must use the DB9 serial port (DTE pinout) on the back of the ServSwitch.
  • Page 47 4-, 8-, AND 16-PORT SERVSWITCH PS2/USB IP KVM SWITCH Table 4-6. SNMP Agent Configuration screen options. Parameter Description Communities Set these options to control the ServSwitch. Read-only Community: This community is allowed to read any value and is not allowed to write or change anything.

  • Page 48: Radius

    CHAPTER 4: Advanced Operations 4.4.7 RADIUS From the Admin menu in the Home screen, click on RADIUS. The screen shown in Figure 4-13 appears. Figure 4-13. RADIUS Configuration screen. The RADIUS server requires the IP address, the UDP port number (1812, default or 1645) and the shared secret.
  • Page 49 4-, 8-, AND 16-PORT SERVSWITCH PS2/USB IP KVM SWITCH Table 4-7. RADIUS Configuration screen options. Parameter Description Use RADIUS for login Select Disabled or Enabled from the drop-down menu. Servers Priority: Assigns a priority reference number for each server. Server IP Address: Type the IP address into this field.

  • Page 50: Serial Ports

    CHAPTER 4: Advanced Operations Table 4-7 (continued). RADIUS Configuration screen options. Parameter Description Servers (continued) Click here to save your RADIUS changes and apply them: Click the Commit button to save and apply your changes. 4.4.8 S ERIAL ORTS From the Admin menu in the Home screen, click on Serial Ports. Figure 4-14 appears.

  • Page 51: Time/Date

    4-, 8-, AND 16-PORT SERVSWITCH PS2/USB IP KVM SWITCH 4.4.9 T From the Admin menu in the Home screen, click on Time/Date. The screen that appears (Figure 4-15) allows you to set the ServSwitch to Local Time or Universal Coordinated Time (Greenwich Mean Time [GMT]). Date and time from different computers is stored without consideration for time zone.

  • Page 52: Firmware

    CHAPTER 4: Advanced Operations 4.4.10 F IRMWARE From the Admin menu in the Home screen, click on Firmware. A firmware upgrade screen (Figure 4-16) appears. Figure 4-16. Firmware upgrade screen. Table 4-8 describes the options in Figure 4-16.
  • Page 53 4-, 8-, AND 16-PORT SERVSWITCH PS2/USB IP KVM SWITCH Table 4-8. Firmware upgrade screen options. Parameter Description Version Numbers These fields list the firmware version numbers. Unit Numbers These fields list the ServSwitch parameters. Auto Self Upgrade The ServSwitch includes an innovative feature allowing the unit to upgrade itself over the Internet.
  • Page 54 CHAPTER 4: Advanced Operations Manual Upload Enter the name of the firmware file that you just downloaded from the ServSwitch Web site into the field provided in the Firmware upgrade screen (or use the Browse button). Press Upload Firmware and wait until a successful upload message is shown.

  • Page 55: Info Menu Options

    4-, 8-, AND 16-PORT SERVSWITCH PS2/USB IP KVM SWITCH Uploading the root CA public certificate is optional and only affects the link on the login page. It does not affect operation otherwise. It’s just an X.509 PEM file holding a public certificate. 4.5 Info Menu Options 4.5.1 S TATUS...

  • Page 56: Port Numbers

    CHAPTER 4: Advanced Operations • Click on Download syslog here to download the syslog. • To clear the log, click on the Clear Log button. • Network Config: These tables allow you to debug network configuration problems by giving you a view into the current setup of machine. To get to these tables, click on Network Config on the right side of the Status screen.

  • Page 57: Help

    4-, 8-, AND 16-PORT SERVSWITCH PS2/USB IP KVM SWITCH 4.5.3 H From the Info menu in the Home screen, click on Help to view help screens. 4.5.4 S From the Info menu in the Home screen, click on Site Map to view information about the site.

  • Page 58: How To Speed Up Your Servswitch

    CHAPTER 4: Advanced Operations 4.6 How to Speed Up Your ServSwitch Click on Preferences on the Home screen and Figure 4-19 appears. Figure 4-19. The User Preferences screen.
  • Page 59 4-, 8-, AND 16-PORT SERVSWITCH PS2/USB IP KVM SWITCH Click on Open VNC connection immediately on web login to get the VNC screen (the host computer(s) screen) (Figure 4-20). Figure 4-20. The VNC screen. NOTE You may need to upgrade or download your Java (http://www.java.com) support in your browser before using the VNC screen to remotely control the host computer(s).

  • Page 60: Accessing Servswitch Features

    CHAPTER 5: Accessing ServSwitch Features 5. Accessing ServSwitch Features Once you access and configure the ServSwitch unit’s networking component, you can use it to select and control the managed computers connected to it. This section describes how to add ServSwitch units to the master unit for greater flexibility and how to use the on-screen display (OSD) system to manage your computers.
  • Page 61 4-, 8-, AND 16-PORT SERVSWITCH PS2/USB IP KVM SWITCH PC G PC H PC B PC A Local monitor To power Master adapter ServSwitch KV9416A Slave ServSwitch (KV91xxA) Local mouse and keyboard Serial Access Unit Internet or (KV9-SRL) Intranet PC 7 PC 8 Remote user A...

  • Page 62: Selecting Computers Using On-Screen Display (Osd)

    CHAPTER 5: Accessing ServSwitch Features 5.2 Selecting Computers Using On-Screen Display (OSD) The ServSwitch can operate via an on-screen display (OSD). To use this option, press the Ctrl key twice within two seconds to see the hotkey menu (an OSD option) if it is enabled.
  • Page 63 4-, 8-, AND 16-PORT SERVSWITCH PS2/USB IP KVM SWITCH A triangle mark to the right of a name (see Figure 5-2) indicates the port is cascaded to a slave; the number at the left of the triangle mark shows the number of ports the slave has.
  • Page 64 CHAPTER 5: Accessing ServSwitch Features Function-key F2 allows you to switch a computer’s eye mark on or off. First, use the up-arrow and down-arrow keys to highlight a computer, then press F2 to switch its eye mark on or off. If Scan Type (described on the next page) is Ready PC, only the power-on and eye-mark selected computers will be displayed sequentially in Scan mode.
  • Page 65 4-, 8-, AND 16-PORT SERVSWITCH PS2/USB IP KVM SWITCH The following functions are what you may choose from when you select the F4 key. AutoScan In this mode, the ServSwitch automatically switches from one powered-on computer to the next one, sequentially in a fixed interval. During AutoScan mode, the OSD displays the name of the selected computer.
  • Page 66 CHAPTER 5: Accessing ServSwitch Features Keyboard Speed The ServSwitch offers a keyboard typematic setting that overrides the similar settings in BIOS and in Windows. Available speed options are Low, Middle, Fast, and Faster at 10, 15, 20, and 30 characters/sec respectively. The nonvolatile memory stores the keyboard speed setting.

  • Page 67: Selecting Computers Using Keyboard Hotkey Commands

    4-, 8-, AND 16-PORT SERVSWITCH PS2/USB IP KVM SWITCH 5.3 Selecting Computers Using Keyboard Hotkey Commands Each computer is assigned a numeric ID. To directly switch the KVM control to any computer via a simple keyboard command sequence, do the following: 1.
  • Page 68 CHAPTER 5: Accessing ServSwitch Features Table 5-1. Hotkey commands. Command Description <Left-Ctrl><Left-Ctrl> X Switch to PC “X” master port. <Left-Ctrl><Left-Ctrl> X C Switch to PC “X” slave port. <Left-Ctrl><Left-Ctrl> F1 Begin AutoScan. The AutoScan feature allows you to monitor the activity of the connected computers at regular ten- second intervals so that you can monitor the computer activity without...
  • Page 69 4-, 8-, AND 16-PORT SERVSWITCH PS2/USB IP KVM SWITCH Changing Your Configuration After the initial power on, any device (either a ServSwitch or a PC) can be added or removed from a PC port on the ServSwitch without having to power off the master switch.

  • Page 70: How To Remotely Control The Host Computer(S)

    CHAPTER 6: How to Remotely Control the Host Computer(s) 6. How to Remotely Control the Host Computer(s) 6.1 Accessing the VNC Interface There are three ways to communicate with the ServSwitch to control the host computer(s): 1. Web interface: The integrated Web server includes a Java based VNC client. This allows easy browser-based remote control.
  • Page 71 4-, 8-, AND 16-PORT SERVSWITCH PS2/USB IP KVM SWITCH Figure 6-1. The Home screen. Click on one of the following options (scroll down in the Home screen to see these Java options): Java VNC with no encryption (faster). Java VNC with SSL encryption (more secure). Click on the Refresh button to refresh the screen.

  • Page 72: Native Vnc Client

    CHAPTER 6: How to Remotely Control the Host Computer(s) This client software requires the use of Java 2 (JRE 1.4) to enable features like wheel mouse support. The Sun Microsystems ® Java site, www.java.com, is an excellent resource to ensure your browser and operating system are up-to-date. 6.1.2 N VNC C ATIVE...

  • Page 73: Using The Vnc Menu

    4-, 8-, AND 16-PORT SERVSWITCH PS2/USB IP KVM SWITCH NOTES (continued) The port number 15900 is arbitrary in the previous example and can be any number (1025...65535). It is the port number used on your client machine to connect your local SSH instance with the VNC client. If you want to tunnel two or more systems, you will need to use a unique number for each instance on the same SSH client machine.

  • Page 74: How To Use The Bribar

    CHAPTER 6: How to Remotely Control the Host Computer(s) This tells you which system you are controlling, what encryption algorithm was used, and what key strength is currently in effect. Click anywhere inside the window to clear it or wait ten seconds. 6.3 How to Use the Bribar Along the bottom of the VNC screen is a dark blue bar with various buttons.
  • Page 75 4-, 8-, AND 16-PORT SERVSWITCH PS2/USB IP KVM SWITCH Bandwidth: Indicates the current average bandwidth coming out of the ServSwitch. The second number measures round trip time (RTT) of the connection when it was first established. Resync: Re-aligns the remote and local mouse points so they are on top of each other.

  • Page 76: How To Use The Main Menu

    CHAPTER 6: How to Remotely Control the Host Computer(s) Other items: If the server’s screen resolution is larger than 1024 x 768, additional buttons will be shown to the right of the above listed items. These are all keyboard shortcuts and are duplicated in the Keys menu. 6.4 How to Use the Main Menu To access the Main menu, press the F7 key twice within one second, as described in Section 6.2.
  • Page 77 4-, 8-, AND 16-PORT SERVSWITCH PS2/USB IP KVM SWITCH Click on the Bribar button (located in the Main menu screen’s lower right corner) to enable or disable the bribar. Press the F7 key twice to start the Main menu, then click on the bribar to restore the feature.
  • Page 78 CHAPTER 6: How to Remotely Control the Host Computer(s) Thumbnails Switch to smaller thumbnail size screen images (click anywhere on thumbnail to restore it). Each button corresponds to a different sized image, from half size to one-sixteenth. Take Control button When multiple users are connected to the same system, click on this button to take control away from another user.

  • Page 79: How To Use The Virtkeys Menu

    4-, 8-, AND 16-PORT SERVSWITCH PS2/USB IP KVM SWITCH 6.5 How to Use the VirtKeys Menu Figure 6-6 shows the Virtual Keys window. To get to this screen, click on the VirtKeys button in Figure 6-5. Figure 6-6. VirtKeys screen. Clicking any button in the top half of the window simulates pressing and releasing the indicated key.

  • Page 80: How To Use The Video Tuning Menu

    CHAPTER 6: How to Remotely Control the Host Computer(s) 6.6 How to Use the Video Tuning Menu This menu (Figure 6-7) is used to fine-tune the video picture. To get to this screen, click on the Video Tuning button in Figure 6-5. Figure 6-7.
  • Page 81 4-, 8-, AND 16-PORT SERVSWITCH PS2/USB IP KVM SWITCH Picture Positioning This option affects the image position on your screen. If you see a black line on either side of your screen, or at the top or bottom, you can use the arrow buttons to shift the image in that direction.
  • Page 82 CHAPTER 6: How to Remotely Control the Host Computer(s) Noise Filter This controls the ServSwitch unit’s advanced video filtering feature. Unlike other filtering algorithms, the ServSwitch unit’s noise filter will only remove noise. It does not degrade the signal quality or readability of small text. You may turn it on and off using the indicated button, or set it to other values using the arrows.

  • Page 83: Appendix A. Troubleshooting

    4-, 8-, AND 16-PORT SERVSWITCH PS2/USB IP KVM SWITCH Appendix A. Troubleshooting A.1 Problems/Solutions NOTE If you are experiencing trouble with your devices, first make sure that all cables are connected to their proper ports and are firmly seated. Problem: How do I bring up the IP-OSD menu? Solution: Using a paper clip or pen, press the IP Setup button once to bring up the IP-OSD menu.
  • Page 84 APPENDIX A: Troubleshooting Problem: I forgot the master password. Solution: Reset the master password. Refer to Section 4.4.4. Problem: The mouse on the remote site does not work or is not synchronized. Solution: 1. Make sure there is only one mouse driver installed in each computer. 2.
  • Page 85 4-, 8-, AND 16-PORT SERVSWITCH PS2/USB IP KVM SWITCH Problem: The monitor works, but the keyboard and mouse do not. Solution: Make sure you haven’t swapped the keyboard and mouse cables. Problem: The VGA image is not clear. Solution: You may be using poor-quality VGA cables. Make sure you are using UL ®...
  • Page 86 APPENDIX A: Troubleshooting Problem: There is a keyboard error on boot. Solution: You may have a loose keyboard connection. Make sure your keyboard cables are well seated. Problem: The letters on the TFT LCD display are blurry or have shadows. Solution: You may have improper resolution settings.
  • Page 87 4-, 8-, AND 16-PORT SERVSWITCH PS2/USB IP KVM SWITCH Problem: AutoScan does not work. Solution: Make sure more than one computer is turned on. AutoScan only works with powered-on computers. Check the scan type (from the OSD menu) and make sure you have selected the proper computers.
  • Page 88 APPENDIX A: Troubleshooting Problem: The terminal connection to the ServSwitch for initial configuration cannot be established. Solution: Check that the null-modem cable connected to DCE serial port on the ServSwitch and terminal software is set to the following line parameters: Connection speed: 115200 bps No.

  • Page 89: Calling Black Box

    • If you are shipping the 4-, 8-, or 16-Port ServSwitch PS/2 USB IP KVM Switch for repair, make sure you include everything that came in the original package. Before you ship, contact Black Box to get a Return Authorization (RA) number.

  • Page 90: Appendix B. Supported Protocols

    APPENDIX B: Supported Protocols Appendix B. Supported Protocols Service Description Benefits Secure Shell May be used to securely tunnel VNC and HTTP protocols. HTTP Web redirector Convenience server to redirect all Web (to HTTPS) traffic to an encrypted port. Clear-text HTTP is not supported.
  • Page 91 4-, 8-, AND 16-PORT SERVSWITCH PS2/USB IP KVM SWITCH Service Description Benefits RADIUS Centralized Allows integration with existing RADIUS authentication servers, so that user management can be centralized. Supports challenge-response authentication using hardware tokens (like SecurID) and conventional passwords. SYSLOG System event MIT-LCS UDP protocol.

  • Page 92: Appendix C. About Security Certificate Warnings

    APPENDIX C: About Security Certificate Warnings Appendix C. About Security Certificate Warnings C.1 Frequently Asked Questions What is a security certificate? Sites that employ secure TCP/IP (Internet) connections include a certificate that confirms that users are connecting to a legitimate site and are not being redirected without their knowledge.

  • Page 93: Installing The New Certificate

    4-, 8-, AND 16-PORT SERVSWITCH PS2/USB IP KVM SWITCH C.2 Installing the New Certificate The following instructions detail how to install the certificate from the ServSwitch onto your local computer (in this case, running Windows XP and Internet Explorer). 1. Open your Web browser and go to the ServSwitch login screen. Click the update security certificate link.

  • Page 94: Appendix D. Using An Optional Serial Access Unit (Ipmi Supported)

    APPENDIX D: Using an Optional Serial Access Unit with the R-Port Appendix D. Using an Optional Serial Access Unit (IPMI Supported) with the R-Port D.1 Background Using the R-Port on the ServSwitch unit’s rear panel, you can add up to 16 serial access units using a specialized daisychain technology.
  • Page 95 4-, 8-, AND 16-PORT SERVSWITCH PS2/USB IP KVM SWITCH Once you are logged in, choose Serial Ports from the Admin menu on the Home screen in the Web interface. You will be presented with the Serial Consoles Attached menu, and a table with the following headings: #: You can assign a value (1–99) to each attached serial device to identify the devices so you can manage them.

  • Page 96: Advanced Configuration Using The Integrated Ssh Shell

    APPENDIX D: Using an Optional Serial Access Unit with the R-Port You can make as many changes as needed on this menu at one time before applying your changes. Once you are satisfied with the changes you have made, click Commit changes to apply the new settings. Click Refresh at any time to see an updated list of attached Serial Access Units.

  • Page 97: Remote Login Via Ssh

    4-, 8-, AND 16-PORT SERVSWITCH PS2/USB IP KVM SWITCH D.5 Remote Login via SSH You can also use a standard SSH client to access the Serial Access Unit options if you don’t want to use the Java based SSH client in the Web interface. Simply use your SSH client (several freeware packages are available for download, along with commercial applications) and connect to the ServSwitch unit’s IP address using port 22 (default).

  • Page 98: Intelligent Platform Management Interface (Ipmi) Function

    APPENDIX D: Using an Optional Serial Access Unit with the R-Port D.6 Intelligent Platform Management Interface (IPMI) Function D.6.1 B ACKGROUND An optional power management feature lets you remotely restart hardware and power the host computer on and off. You can use this feature if the computer supports IPMI (Intelligent Platform Management Interface).

  • Page 99: Activating The Ipmi Option

    4-, 8-, AND 16-PORT SERVSWITCH PS2/USB IP KVM SWITCH D.6.4 A IPMI O CTIVATING THE PTION The Serial Access Unit (KV9-SRL) contains the necessary software to use IPMI with the ServSwitch. You can use either serial port on the ServSwitch to send IPMI access; your choice will dictate the cable type you will use to make the connection.

  • Page 100: Accessing The Status Screen

    APPENDIX D: Using an Optional Serial Access Unit with the R-Port • Select the baud rate between 9600 bps and 115,200 bps based on the configuration on the host computer’s IPMI settings. • BMC Password: Enter the password twice assigned to the BMC in the host computer’s BIOS setup software.
  • Page 101 4-, 8-, AND 16-PORT SERVSWITCH PS2/USB IP KVM SWITCH Examples: Figure D-2. VNC status report example #1.

  • Page 102: Accessing Ipmi Controls

    APPENDIX D: Using an Optional Serial Access Unit with the R-Port Figure D-3. VNC status report example #2. D.6.7 A IPMI C CCESSING ONTROLS There are two ways to access power controls for the managed computer: through the Home screen on the Web interface or through the bribar during an active VNC session.
  • Page 103 4-, 8-, AND 16-PORT SERVSWITCH PS2/USB IP KVM SWITCH Figure D-4. Controls on the Home screen (Web). Once IPMI is enabled and functioning correctly, a set of controls will appear immediately under the host computer’s thumbnail image on the Home screen on the Web interface.
  • Page 104 APPENDIX D: Using an Optional Serial Access Unit with the R-Port • Turn ON: Powers on the host computer. • Turn OFF: Powers off the host computer. If you are inside an active VNC session and are logged in as admin, you can use the bribar to access IPMI features.

  • Page 105: Appendix E. Using The Optional Modem Feature

    4-, 8-, AND 16-PORT SERVSWITCH PS2/USB IP KVM SWITCH Appendix E. Using the Optional Modem Feature E.1 Background The modem option allows the ServSwitch to act as an Internet connection server that increases security and flexibility when connecting with the managed computers.

  • Page 106: Configuring A Modem Connection On The Servswitch

    APPENDIX E: Using the Optional Modem Feature NOTE Modems that offer “56K” (or 56,000 bps) connections often achieve connection speeds that are far lower than their maximum capabilities. Given the limitations of telecom infrastructure (many locations have yet to implement fully digital switching technology, and still rely on older analog technology for some segments), the maximum “upstream”...

  • Page 107: Configuring The Remote Connection

    4-, 8-, AND 16-PORT SERVSWITCH PS2/USB IP KVM SWITCH The init string is the command (using the standardized Hayes AT command set) that the ServSwitch will send to the modem to activate it. The string included should work with the majority of modems and configures the following connection properties: answer incoming calls on the first ring, enable hardware flow control, and lock the connection speed.
  • Page 108 APPENDIX E: Using the Optional Modem Feature 11. Beside User name enter the username of any valid user created using the ServSwitch unit’s Web interface. Beside Password and Confirm Password, enter the password that the user you entered above uses to access the Web interface.

  • Page 109: Accessing The Web Interface

    4-, 8-, AND 16-PORT SERVSWITCH PS2/USB IP KVM SWITCH E.2.3 A CCESSING THE NTERFACE Once a dialup connection has been established, you can access the Web interface or start a VNC session using the following IP address: https://99.99.99.99 Log into the Web interface (and/or VNC session) normally. The remote machine (the one you dialed from) is automatically assigned the IP address 99.99.99.100 for the PPP session.

  • Page 110: Troubleshooting Guide

    APPENDIX E: Using the Optional Modem Feature E.4 Troubleshooting Guide The following messages will appear in the Web interface’s system log on the Status screen. They might help to diagnose problems with the modem configuration. Message: Starting PPP (for auth) on port… Description: Modem is connecting and the PPP login process is starting.
  • Page 111 4-, 8-, AND 16-PORT SERVSWITCH PS2/USB IP KVM SWITCH Message: Phone line rings! Description: The modem has detected an incoming call. Message: Modem answers: xxxxxxxxx Description: The modem reported the connection’s speed and protocol. The exact message contents will vary depending on the modem make and model.

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