Black Box KV9304A User Manual
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Black Box KV9304A User Manual

4-, 8-, and 16-port servswitch ec series ip kvm switch
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4-, 8-, and 16-Port ServSwitch
EC Series IP KVM Switch
CUSTOMER
SUPPORT
INFORMATION
Order toll-free in the U.S.: Call 877-877-BBOX (outside U.S. call 724-746-5500)
FREE technical support 24 hours a day, 7 days a week: Call 724-746-5500 or fax 724-746-0746
Mailing address: Black Box Corporation, 1000 Park Drive, Lawrence, PA 15055-1018
Web site: www.blackbox.com • E-mail: info@blackbox.com
JANUARY 2006
KV9304A
KV9308A
KV9316A

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  • Page 1 Order toll-free in the U.S.: Call 877-877-BBOX (outside U.S. call 724-746-5500) SUPPORT FREE technical support 24 hours a day, 7 days a week: Call 724-746-5500 or fax 724-746-0746 INFORMATION Mailing address: Black Box Corporation, 1000 Park Drive, Lawrence, PA 15055-1018 Web site: www.blackbox.com • E-mail: info@blackbox.com...
  • Page 3 FCC AND IC RFI STATEMENTS FEDERAL COMMUNICATIONS COMMISSION INDUSTRY CANADA RADIO FREQUENCY INTERFERENCE STATEMENTS Class B Digital Device. This equipment has been tested and found to comply with the limits for a Class B computing device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
  • Page 4 4-, 8-, AND 16-PORT SERVSWITCH EC SERIES IP KVM SWITCH NORMAS OFICIALES MEXICANAS (NOM) ELECTRICAL SAFETY STATEMENT INSTRUCCIONES DE SEGURIDAD 1. Todas las instrucciones de seguridad y operación deberán ser leídas antes de que el aparato eléctrico sea operado. 2. Las instrucciones de seguridad y operación deberán ser guardadas para referencia futura.
  • Page 5 NOM STATEMENT 12. Precaución debe ser tomada de tal manera que la tierra fisica y la polarización del equipo no sea eliminada. 13. Los cables de la fuente de poder deben ser guiados de tal manera que no sean pisados ni pellizcados por objetos colocados sobre o contra ellos, poniendo particular atención a los contactos y receptáculos donde salen del aparato.
  • Page 6 4-, 8-, AND 16-PORT SERVSWITCH EC SERIES IP KVM SWITCH TRADEMARKS USED IN THIS MANUAL BLACK BOX and the Double Diamond logo are registered trademarks, and ServSwitch is a trademark of BB Technologies, Inc. Mac OS is a registered trademark of Apple Computer, Inc.

  • Page 7: Table Of Contents

    CONTENTS Contents Chapter Page Specifications ........... . 7 Overview.

  • Page 8: Chapter Page

    A.2 Calling Black Box ........

  • Page 9: Specifications

    Indicators: (4) LEDs: (1) Link Activity, (1) System Status, (1) Eth Act, (1) Sys OK Power: 12-VDC power supply; maximum power consumption: 18 watts Size: KV9304A: 1.7"H x 7.3"W x 8.7"D (4.3 x 18.6 x 22 cm); KV9308A, KV9316A: 1.7"H x 15.9"W x 8.7"D (4.3 x 40.4 x 22 cm)

  • Page 10: Overview

    4-, 8-, AND 16-PORT SERVSWITCH EC SERIES IP KVM SWITCH 2. Overview 2.1 Introduction The 4-, 8-, and 16-Port ServSwitch™ EC Series IP KVM Switches allow you to use the Internet or your TCP/IP enabled network to remotely monitor and control critical PC servers and workstations using an industry-standard Web browser or VNC client.

  • Page 11: Back Panel

    CHAPTER 2: Overview 2.2.2 B ANEL Figure 2-2. The 8-Port ServSwitch back-panel view. Table 2-2. Rear-panel components. Component Description Barrel connector Connects to a 12-VDC power adapter. 8-pin mini-DIN connector Reserved for future use. DB9 COM/RS-232 connector Connects to a PC for initial setup only. Eth Act LED Lights when the network is active.

  • Page 12: What's Included

    4-, 8-, AND 16-PORT SERVSWITCH EC SERIES IP KVM SWITCH 2.3 What’s Included Your package should include the following items. If anything is missing or damaged, contact Black Box at 724-746-5500. • (1) 4-, 8-, or 16-Port ServSwitch EC Series IP KVM Switch • (1) Power adapter •...

  • Page 13: Installation

    CHAPTER 3: Installation 3. Installation 3.1 Quick Start Guide This quick start guide describes three different ways to quickly set up your ServSwitch. Before doing the initial setting: 1. Record your original computer settings, such as TCP/IP, in case you would like to use this computer for other tasks.
  • Page 14 4-, 8-, AND 16-PORT SERVSWITCH EC SERIES IP KVM SWITCH ’ DHCP (D IRST F YOU DON T HAVE YNAMIC ONFIGURATION ROTOCOL 1. Connect the CAT5 cable to the LAN port on the ServSwitch unit’s back panel. Connect the opposite end of the cable to the hub. 2.
  • Page 15 CHAPTER 3: Installation Figure 3-2. Windows XP Network Connections screen. 5. Right-click on Local Area Connection, then select Properties. See Figure 3-3. Figure 3-3. Local Area Connection, Properties screen.
  • Page 16 4-, 8-, AND 16-PORT SERVSWITCH EC SERIES IP KVM SWITCH 6. Double-click on Internet Protocol (TCP/IP). See Figure 3-4. Figure 3-4. Local Area Connection, Properties, General tab screen. 7. Click on Advanced in Figure 3-4, then click Add to add the IP address 192.168.1.124 and the subnet mask 255.255.255.0 in Figure 3-5.
  • Page 17 CHAPTER 3: Installation Figure 3-5. TCP/IP Address screen. DHCP (D HE SECOND WAY IF YOU HAVE YNAMIC ONFIGURATION ROTOCOL 1. Write down the ServSwitch unit’s MAC address (it’s located on a white sticker on the bottom of the ServSwitch). An example of a MAC address is 00-0E-CS- 00-00-1A.
  • Page 18 4-, 8-, AND 16-PORT SERVSWITCH EC SERIES IP KVM SWITCH 3. Access the DHCP log from your file server. A simple DHCP log looks similar to the one shown in Figure 3-6. Figure 3-6. DHCP log. 4. From the DHCP log shown in Figure 3-6, find the DHCP that’s assigned an IP to the ServSwitch (192.168.22.4).
  • Page 19 CHAPTER 3: Installation 6. Type admin for both username and password, then click on the Login button. HE THIRD WAY USING THE YPER ERMINAL VIA A ERIAL 1. Connect the DB9 RS-232 null-modem serial cable (included) to the serial port on the ServSwitch unit’s rear panel. Connect the opposite end of the cable to the computer’s serial port (COM1, COM2,…).
  • Page 20 4-, 8-, AND 16-PORT SERVSWITCH EC SERIES IP KVM SWITCH Figure 3-9. Administrator screen. 3. If you’ve never set up your HyperTerminal before, it will ask you to enter your phone area code. Enter this, then click on OK. The screen shown in Figure 3-10 appears.
  • Page 21 CHAPTER 3: Installation 4. In the Name field, enter the name you choose, for example, abc. Next, click on an icon. Then click on OK, or click on Cancel to enter a different name and/or select a different icon. If you click on OK, Figure 3-11 appears. Figure 3-11.
  • Page 22 4-, 8-, AND 16-PORT SERVSWITCH EC SERIES IP KVM SWITCH Figure 3-12. Port Settings screen. 7. From the Bits per second drop-down menu, select 115200. Choose settings for data bits, parity, stop bits, and flow control from their respective drop-down menus.

  • Page 23: Disabling The Mouse Acceleration On The Computers

    CHAPTER 3: Installation Figure 3-13. HyperTerminal screen. 9. Follow the instructions on the screen. For example, simply type I to set your IP, type F to reset everything back to factory defaults, and so on. NOTE Remember to type W after you make any changes. 3.2 Disabling the Mouse Acceleration on the Computers Many operating systems offer a feature called mouse acceleration that allows the user to adjust the responsiveness of the cursor on the screen to physical...

  • Page 24: Windows Xp And Windows Server 2003

    4-, 8-, AND 16-PORT SERVSWITCH EC SERIES IP KVM SWITCH 3.2.2 W 2003 INDOWS INDOWS ERVER 1. From the Control Panel, click on Mouse. 2. Go to Pointer Options and turn off Enhance Pointer Precision. 3. Make sure that the Pointer speed bar is centered. 3.2.3 L ®...
  • Page 25 1. Make sure that the ServSwitch and the computers to be managed are powered off. 2. If desired, mount the 4-, 8-, or 16-Port ServSwitch (KV9304A, KV9308A, or KV9316A) in a standard rack or cabinet. Use the included rackmount brackets and screws. See Figure 3-15.
  • Page 26 4-, 8-, AND 16-PORT SERVSWITCH EC SERIES IP KVM SWITCH Figure 3-15. Rackmounting the ServSwitch. 3. Connect a straight-through Ethernet patch cable to the LAN port on the ServSwitch unit’s rear panel. 4. Connect the opposite end of the cable to your network hub, switch, or terminated wall outlet.

  • Page 27: Access Your Servswitch And Remotely Control The Host Computer(S)

    CHAPTER 3: Installation 9. Power on the ServSwitch by connecting the AC adapter to a suitable power outlet and the opposite end of the power cord to the 12-VDC port on the ServSwitch unit’s rear panel. 10. Power on each of the managed computers, observing normal startup procedures.
  • Page 28 4-, 8-, AND 16-PORT SERVSWITCH EC SERIES IP KVM SWITCH Figure 3-16. Remote control access screen. Double-click on the small rectangle window in the middle of the screen shown in Figure 3-16. You’ll get the VNC screen, which is the host computer’s screen. NOTE You may need to upgrade or download your Java (http://www.java.com) support in your browser before using the VNC screen to remotely...

  • Page 29: Advanced Operations

    CHAPTER 4: Advanced Operations 4. Advanced Operations The Web interface is the most intuitive way to configure the ServSwitch. It also offers a Java based VNC client that you can use to control the managed computers from a remote location. The ServSwitch supports any industry-standard HTML Web browser.

  • Page 30: Configure Your Servswitch (The Admin/Setup Tab)

    4-, 8-, AND 16-PORT SERVSWITCH EC SERIES IP KVM SWITCH 2. Once you type in the username and password, click on the Login button to continue. Figure 4-2 appears. Figure 4-2. The Home screen. 3. The Home screen (Figure 4-2) serves two functions. First, it is a place to check the ServSwitch unit’s status, view essential system information, and capture screen shots from the managed computers.

  • Page 31: Network Config (Ip Address, Netmask, Gateway)

    CHAPTER 4: Advanced Operations Keyboard mapping Figure 4-3. Setup and Administration Links screen. 4.2.1 N (IP A ETWORK ONFIG DDRESS ETMASK ATEWAY From the Setup and Administration Links screen (Figure 4-3), click on Network config (IP address, netmask, gateway). The screen shown in Figure 4-4 appears. Figure 4-4.
  • Page 32 4-, 8-, AND 16-PORT SERVSWITCH EC SERIES IP KVM SWITCH The options shown in Figure 4-4 are described in Table 4-1. Table 4-1. Network Configuration screen options. Parameter Description Dynamic Host Configuration Select Enabled or Disabled from the drop-down Protocol (DHCP) menu.

  • Page 33: User Accounts (Add, Delete, And Change Passwords)

    CHAPTER 4: Advanced Operations Table 4-1 (continued). Network Configuration screen options. Parameter Description Make changes effective now Click on this button to apply the changes and button (not shown in Figure 4-4; restart the unit so the new settings take effect scroll down in the screen on immediately.
  • Page 34 4-, 8-, AND 16-PORT SERVSWITCH EC SERIES IP KVM SWITCH Table 4-2. Users and Passwords screen options. Parameter Description Current Users Create a new user by filling in the form values and choosing the appropriate button below. Username (in Current Users A list of current usernames appears in this field.

  • Page 35: Change System Identification

    CHAPTER 4: Advanced Operations 4.2.3 C HANGE YSTEM DENTIFICATION From the Setup and Administration Links screen (Figure 4-3), click on Change system identification. The Change system identification screen (not shown in this manual) appears. The screen options include machine name, location, contact name, network address, and description.
  • Page 36 4-, 8-, AND 16-PORT SERVSWITCH EC SERIES IP KVM SWITCH Table 4-3 (continued). Security Profile screen options. Parameter Description Set master password button Click on this button to save the new password. Idle Session Timeout When a login session is left unused for some (scroll down in Figure 4-6 to time, disconnect the user.
  • Page 37 CHAPTER 4: Advanced Operations WARNING Be careful NOT to lock yourself out! Be certain that your IP will be accepted by your filter. VNC Security Login When a new VNC connection is established, the remote user must be authenticated. Standard VNC protocol does not support a username; it only supports passwords.
  • Page 38 4-, 8-, AND 16-PORT SERVSWITCH EC SERIES IP KVM SWITCH Table 4-4 describes the options shown in Figure 4-7. Table 4-4. Access Sharing Policy screen options, menu #1. Parameter Description Drop-down menu #1 There are 3 modes available in this field (described below).
  • Page 39 CHAPTER 4: Advanced Operations The second drop-down menu options are shown in Figure 4-8. These options are described in Table 4-5. Figure 4-8. Access Sharing Policy screen, menu #2. Table 4-5. Access Sharing Policy screen options, menu #2. Parameter Description Drop-down menu #2 There are two options available;...

  • Page 40: Keyboard Mapping

    4-, 8-, AND 16-PORT SERVSWITCH EC SERIES IP KVM SWITCH 4.2.5 K EYBOARD APPING From the Setup and Administration Links screen (Figure 4-3), click on Keyboard mapping. The screen shown in Figure 4-9 appears. Figure 4-9. Keyboard Mapping screen. The options shown in Figure 4-9 are described in Table 4-6. Table 4-6.

  • Page 41: Debug Network Setup Values And Routing

    CHAPTER 4: Advanced Operations 4.2.7 D EBUG ETWORK ETUP ALUES AND OUTING From the Setup and Administration Links screen (Figure 4-3), click on Debug network setup values and routing. Figure 4-10 appears. Figure 4-10. Debug network setup values and routing screen. The options shown in Figure 4-10 are described in Table 4-7.

  • Page 42: Snmp Agent Setup And Configuration

    4-, 8-, AND 16-PORT SERVSWITCH EC SERIES IP KVM SWITCH Table 4-7 (continued). Debug screen options. Parameter Description Current Users When you select this option from the drop-down menu, the screen lists the users that are currently logged in. Current Connection When you select this option from the drop-down menu, the screen shows the current IP and what encryption you are using to log in to the...
  • Page 43 CHAPTER 4: Advanced Operations Figure 4-11. RADIUS Configuration screen. Table 4-8 describes the options in Figure 4-11. Table 4-8. RADIUS Configuration screen options. Parameter Description Use RADIUS for login purposes Select Disable or Enable from the drop-down menu. Server IP Address Type the IP address into this field.

  • Page 44: Set Date And Time

    4-, 8-, AND 16-PORT SERVSWITCH EC SERIES IP KVM SWITCH Table 4-8 (continued). RADIUS Configuration screen options. Parameter Description New Secret Type in a new value. Type it in a second time. Request timeout period Type in the timeout period in seconds. This is (seconds) the amount of time that the ServSwitch will allow to elapse between login retries.

  • Page 45: Firmware And Flash Memory Management

    CHAPTER 4: Advanced Operations 4.2.11 F IRMWARE AND LASH EMORY ANAGEMENT From the Setup and Administration Links screen (Figure 4-3), click on Firmware and flash memory management. A firmware upgrade screen (Figure 4-12) appears. The ServSwitch unit’s firmware is online upgradable, upgrading to the latest version.
  • Page 46 4-, 8-, AND 16-PORT SERVSWITCH EC SERIES IP KVM SWITCH Table 4-9 (continued). Firmware and flash memory management screen options. Parameter Description Auto Self Upgrade The ServSwitch includes an innovative feature Upgrade to latest button allowing the unit to upgrade itself over the Internet.

  • Page 47: How To Upload A Custom Certificate

    CHAPTER 4: Advanced Operations NOTES Do NOT turn off power to the unit before this operation completes successfully. It may take several minutes to write to flash memory. The ServSwitch will sometimes reboot as part of the upgrade procedure, depending on which system component is upgraded. You will have to reconnect and re-login in those cases.

  • Page 48: How To Speed Up Your Servswitch

    4-, 8-, AND 16-PORT SERVSWITCH EC SERIES IP KVM SWITCH 4.2.13 H OW TO PEED WITCH As you log in to the ServSwitch with admin as the username and password (see Figure 3-7), you will get the screen shown in Figure 4-13. Figure 4-13.

  • Page 49: The Status Tab

    CHAPTER 4: Advanced Operations Figure 4-14. Main Menu screen. 4.3 The Status Tab When you click on the Status Tab in the Home screen (Figure 4-2), the screen shown in Figure 4-10 appears. See Section 4.2.7 for details. 4.4 The Port Numbers Tab When you click on the Port Numbers Tab in the Home screen (Figure 4-2), a screen that displays all network servers running on this machine appears.

  • Page 50: The Copyright Tab

    4-, 8-, AND 16-PORT SERVSWITCH EC SERIES IP KVM SWITCH 4.6 The Copyright Tab When you click on the Copyright tab in the Home screen (Figure 4-2), the ServSwitch software’s copyright information appears on your screen (see Figure 4-15). Figure 4-15. The Copyright screen.

  • Page 51: The Site Map Tab

    CHAPTER 4: Advanced Operations 4.7 The Site Map Tab When you click on the Site Map Tab in the Home screen (Figure 4-2), the screen shown in Figure 4-16 appears. Figure 4-16. The Site Map screen. 4.8 The Logout Tab When you click on the Logout Tab in the Home screen (Figure 4-2), the system logs out.

  • Page 52: Accessing Servswitch Features

    4-, 8-, AND 16-PORT SERVSWITCH EC SERIES IP KVM SWITCH 5. Accessing ServSwitch Features Once you access and configure the ServSwitch unit’s networking component, you can use it to select and control the managed computers connected to it. This section describes how to add ServSwitch units to the master unit for greater flexibility and how to use the on-screen display (OSD) system to manage your computers.
  • Page 53 CHAPTER 5: Accessing ServSwitch Features PC G PC H PC B PC A Local monitor To power Master adapter ServSwitch Slave ServSwitch Local 16-Port mouse and ServSwitch keyboard (KV9316A) Internet or Intranet Remote user A (New York) Remote user D (Tokyo) Remote user Remote user PC 2...

  • Page 54: Selecting Computers Using On-Screen Display (Osd)

    4-, 8-, AND 16-PORT SERVSWITCH EC SERIES IP KVM SWITCH 5.2 Selecting Computers Using On-Screen Display (OSD) The ServSwitch can operate via an on-screen display (OSD). To use this option, press the Ctrl key twice within two seconds to see the hotkey menu (an OSD option) if it is enabled.
  • Page 55 CHAPTER 5: Accessing ServSwitch Features User input Master port name port names (group name) White as power off Green as power on Eye mark selected Figure 5-3. Slave OSD screen. The port number of the currently selected computer is displayed in red, just like the front indicator, at the upper-right corner of the OSD menu.
  • Page 56 4-, 8-, AND 16-PORT SERVSWITCH EC SERIES IP KVM SWITCH The Function and Escape keys work as follows: Function key F1 allows you to edit a computer or slave’s name entry with up to 14 characters. First highlight a port, then press F1 and type the name. Valid characters are A–Z, 0–9, and the dash character.
  • Page 57 CHAPTER 5: Accessing ServSwitch Features AutoScan In this mode, the ServSwitch automatically switches from one powered-on computer to the next one, sequentially in a fixed interval. During Auto Scan mode, the OSD displays the name of the selected computer. When Auto Scan detects any keyboard or mouse activity, it suspends the scanning until activity stops;...
  • Page 58 4-, 8-, AND 16-PORT SERVSWITCH EC SERIES IP KVM SWITCH Keyboard Speed The ServSwitch offers a keyboard typematic setting that overrides the similar settings in BIOS and in Windows. Available speed options are Low, Middle, Fast, and Faster at 10, 15, 20, and 30 characters/sec respectively. The non-volatile memory stores the keyboard speed setting.

  • Page 59: Selecting Computers Using Hotkey Commands

    CHAPTER 5: Accessing ServSwitch Features 5.3 Selecting Computers Using Keyboard Hotkey Commands Each computer is assigned a numeric ID. To directly switch the KVM control to any computer via a simple keyboard command sequence, do the following: 1. To invoke the hotkey mode, press the Left-Ctrl key twice within two seconds. The switch will beep to indicate that it’s in hotkey mode.
  • Page 60 4-, 8-, AND 16-PORT SERVSWITCH EC SERIES IP KVM SWITCH Table 5-1. Hotkey commands. Command Description <Left-Ctrl><Left-Ctrl> X Switch to PC “X” master port. <Left-Ctrl><Left-Ctrl> X C Switch PC “X” slave port. <Left-Ctrl><Left-Ctrl> F1 Begin AutoScan. The AutoScan feature allows you to monitor the activity of the connected computers at regular ten- second intervals so that you can monitor the computer activity without...
  • Page 61 CHAPTER 5: Accessing ServSwitch Features Changing Your Configuration After the initial power on, any device (either a ServSwitch or a PC) can be added or removed from a PC port on the ServSwitch without having to power off the master switch. Make sure that devices are powered off before connecting them to the master switch.

  • Page 62: How To Remotely Control The Host Computer(S)

    4-, 8-, AND 16-PORT SERVSWITCH EC SERIES IP KVM SWITCH 6. How to Remotely Control the Host Computer(s) 6.1 Accessing the VNC Interface There are three ways to communicate with the ServSwitch in order to control the host computer(s): 1. Web interface: The integrated Web server includes a Java based VNC client. This allows easy browser-based remote control.
  • Page 63 CHAPTER 6: How to Remotely Control the Host Computer(s) Figure 6-1. Web interface screen. Click on one of the following options: Java VNC with no encryption (faster). Java VNC with SSL encryption (more secure). Click on the Refresh button to refresh the screen. NOTE You may need to upgrade or download your Java (http://www.java.com) support in your browser before using the VNC screen to remotely...

  • Page 64: Native Vnc Client

    4-, 8-, AND 16-PORT SERVSWITCH EC SERIES IP KVM SWITCH This client software requires the use of Java 2 (JRE 1.4) to enable features like wheel mouse support. The Sun Microsystems Java site, www.java.com, is an excellent resource to ensure your browser and operating system are up-to-date. 6.1.2 N VNC C ATIVE...

  • Page 65: Using The Vnc Menu

    CHAPTER 6: How to Remotely Control the Host Computer(s) NOTES (continued) The port number 15900 is arbitrary in the above example and can be any number (1025...65535). It is the port number used on your client machine to connect your local SSH instance with the VNC client. If you want to tunnel two or more systems, you will need to use a unique number for each instance on the same SSH client machine.

  • Page 66: How To Use The Bribar

    4-, 8-, AND 16-PORT SERVSWITCH EC SERIES IP KVM SWITCH This tells you which system you are controlling, what encryption algorithm was used, and what key strength is currently in effect. Click anywhere inside the window to clear it or wait ten seconds. 6.3 How to Use the Bribar Along the bottom of the VNC screen is a dark blue bar with various buttons.

  • Page 67: How To Use The Main Menu

    CHAPTER 6: How to Remotely Control the Host Computer(s) Menu: Shows the main menu; refer to Section 6.4 for more information. Video: Shows the video-tuning menu where the picture quality can be adjusted; refer to Section 6.6 for more information. Keys: Shows the VirtKeys menu, which allows you to simulate pressing special keys such as the Windows key or complex multi-key sequences;...
  • Page 68 4-, 8-, AND 16-PORT SERVSWITCH EC SERIES IP KVM SWITCH Figure 6-4. The Main menu. The main menu window may be moved by clicking and dragging on the title bar. It can be closed by pressing Escape or by clicking on the red X in the top right corner.
  • Page 69 CHAPTER 6: How to Remotely Control the Host Computer(s) B/W Min/Avg/Max/Auto: Bandwidth control The white button is the mode in which the system is currently operating. If you choose Min, Avg, or Max then you will override the default, Auto. Because the automatic mode measures actual network performance, you may see the current mode switch from Min to Avg or Max.

  • Page 70: How To Use The Virtkeys Menu

    4-, 8-, AND 16-PORT SERVSWITCH EC SERIES IP KVM SWITCH VirtKeys button Click on this button to access the virtual keyboard. Virtual keyboard provides a menu with special keys that are often hard to generate but needed by the remote system.

  • Page 71: How To Use The Video Tuning Menu

    CHAPTER 6: How to Remotely Control the Host Computer(s) will also simulate the indicated key being pressed. You may then click in the top part to send another key and release the key at the same time. Alternatively, you may move the mouse outside this window, press the regular key, and then click on the Reset button to release all depressed keys.
  • Page 72 4-, 8-, AND 16-PORT SERVSWITCH EC SERIES IP KVM SWITCH Auto Everything Press this button to automatically fine-tune all three adjustments. If the test pattern for Color Offset calibration is not present on the screen, then the Color Offset adjustment is skipped. Changes/frame Press this button to indicate the number of 16 x 16 blocks of video that are being sent, on average, for every frame of video.
  • Page 73 CHAPTER 6: How to Remotely Control the Host Computer(s) Sampling Phase This option does not normally need to be used since the ServSwitch tunes the sampling phase whenever the video mode changes. This button does not require a test pattern, but will perform optimally when used with the ServSwitch unit’s standard test pattern.

  • Page 74: Appendix A. Troubleshooting

    4-, 8-, AND 16-PORT SERVSWITCH EC SERIES IP KVM SWITCH Appendix A. Troubleshooting A.1 Problems/Solutions NOTE If you are experiencing trouble with your devices, first make sure that all cables are connected to their proper ports and are firmly seated. Problem: I can’t connect to the ServSwitch.
  • Page 75 APPENDIX A: Troubleshooting Problem: The mouse on the remote site does not work or is not synchronized. Solution: 1. Make sure there is only one mouse driver installed in each computer. 2. Set the mouse acceleration to None in the host mouse driver properties. 3.
  • Page 76 4-, 8-, AND 16-PORT SERVSWITCH EC SERIES IP KVM SWITCH Problem: The VGA image is not clear. Solution: You may be using poor quality VGA cables. Make sure you are using UL ® 2919 rated, double-shielded VGA cables. Problem: The quality of video is bad or the picture is grainy. Solution: 1.
  • Page 77 APPENDIX A: Troubleshooting Problem: The letters on the TFT LCD display are blurry or have shadows. Solution: You may have improper resolution settings. Under the Control Panel, set the VGA output of your computers to match the highest resolution of the LCD monitor with Large Font selected.
  • Page 78 4-, 8-, AND 16-PORT SERVSWITCH EC SERIES IP KVM SWITCH Problem: I cannot select a computer connected to a slave. Solution: Make sure that the slave’s console port is connected to one of the master’s PC ports. Only Ports PC 1 to PC 8 can be connected to slaves, even if the master switch has 16 PC ports.

  • Page 79: Calling Black Box

    If you determine that your 4-, 8-, or 16-Port ServSwitch EC Series IP KVM Switch is malfunctioning, do not attempt to alter or repair the unit. It contains no user- serviceable parts. Contact Black Box at 724-746-5500. Before you do, make a record of the history of the problem. We will be able to...

  • Page 80: Shipping And Packaging

    • If you are shipping the 4-, 8-, or 16-Port ServSwitch EC Series IP KVM Switch for repair, make sure you include everything that came in the original package. Before you ship, contact Black Box to get a Return Authorization (RA) number.

  • Page 81: Appendix B. Supported Protocols

    APPENDIX B: Supported Protocols Appendix B. Supported Protocols Service Description Benefits Secure Shell May be used to securely tunnel VNC and HTTP protocols. HTTP Web redirector Convenience server to redirect all Web (to HTTPS) traffic to an encrypted port. Clear-text HTTP is not supported.
  • Page 82 4-, 8-, AND 16-PORT SERVSWITCH EC SERIES IP KVM SWITCH Service Description Benefits RADIUS Centralized Allows integration with existing RADIUS authentication servers, so that user management can be centralized. Supports challenge-response authentication using hardware tokens (like SecurID) and conventional passwords. SYSLOG System event MIT-LCS UDP protocol.

  • Page 83: Appendix C. About Security Certificate Warnings

    APPENDIX C: About Security Certificate Warnings Appendix C. About Security Certificate Warnings C.1 Frequently Asked Questions What is a security certificate? Sites that employ secure TCP/IP (Internet) connections include a certificate that confirms that users are connecting to a legitimate site and are not being redirected without their knowledge.

  • Page 84: Installing The New Certificate

    4-, 8-, AND 16-PORT SERVSWITCH EC SERIES IP KVM SWITCH C.2 Installing the New Certificate The following instructions detail how to install the certificate from the ServSwitch onto your local computer (in this case, running Windows XP and Internet Explorer). 1.
  • Page 85 © Copyright 2005. Black Box Corporation. All rights reserved. 1000 Park Drive • Lawrence, PA 15055-1018 • 724-746-5500 • Fax 724-746-0746...

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