Departments - Splicecom PCS 410 User Manual

Departments

Departments are a feature of the maximiser system that allows calls to be routed efficiently to a
group of Users by dialling one number either internally or externally.
The following describes the usage of your PCS when Departments are used on your maximiser
system.
Working as a member of a Department
Due to your role in your company you may have been placed in a Group on the maximiser
system. For example, if you are part of a Sales team you may be placed in a Sales Group, or part
of a Reception team or part of a Support team you may have been placed in a Group. The
purpose of creating Groups on your system is to ensure the efficient handling of incoming calls.
For example, you may wish to ensure all incoming calls to Reception can be shared among
several colleagues to ensure the calls are answered quickly, or you may wish to ensure that
support calls are shared equally among the Support team.
A Department determines the routing of a call to a Group and your System Administrator will
inform you if you will be receiving Department calls and how that Department is configured.
Receiving a Department Call
Instead of your details being displayed, Call Status will display the Department name together
with any other relevant information such as the extension number (click within the Local
Person/Number pane to view this information). This allows you to determine, before answering
the call, whether you are receiving a personal or Department call and allows you to answer the
call in the correct manner.
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PCS 400/410 and 50 User Manual
Departments
PCS 400/410 and 50 User Manual